Improving product quality and reliability with customer experience data

Quality and Reliability Engineering International

Volumn 28, Issue 8, 2012, Pages 873-886

  Brombacher, Aarnout ^a   Hopma, Eva ^a   Ittoo, Ashwin ^b   Lu, Yuan ^a   Luyk, Ilse ^a   Maruster, Laura ^b   Ribeiro, Joël ^a   Weijters, Ton ^a   Wortmann, Hans ^b  

^a EINDHOVEN UNIVERSITY OF TECHNOLOGY   (Netherlands)

^b UNIVERSITY OF GRONINGEN   (Netherlands)

Author keywords

customer complaints; customer experience; new product development; no fault founds; product quality and reliability

Indexed keywords

CUSTOMER COMPLAINTS; CUSTOMER EXPERIENCE; MULTIPLE DATA SOURCES; NEW PRODUCT DEVELOPMENT; PRODUCT QUALITY; RESEARCH AGENDA; TECHNOLOGY DEVELOPMENT;

PRODUCT DEVELOPMENT; RELIABILITY; RESEARCH; SALES; WORLD WIDE WEB;

QUALITY CONTROL;

EID: 84870249469     PISSN: 07488017     EISSN: 10991638     Source Type: Journal    
DOI: 10.1002/qre.1277     Document Type: Article

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