Quality and reliability problems from a consumer's perspective: An increasing problem overlooked by businesses?

Quality and Reliability Engineering International

Volumn 22, Issue 7, 2006, Pages 821-838

  Den Ouden, Elke ^a,b   Yuan, Lu ^b   Sonnemans, Peter J M ^b   Brombacher, Aarnout C ^b  

^a PHILIPS RESEARCH LABORATORIES   (Netherlands)

^b EINDHOVEN UNIVERSITY OF TECHNOLOGY   (Netherlands)

Author keywords

Consumer dissatisfaction; Consumer requirements; New product development; Product innovation; Product quality and reliability; Quality information flows; Quality management

Indexed keywords

CONSUMER ELECTRONICS; INFORMATION ANALYSIS; INFORMATION TECHNOLOGY; PRODUCT DEVELOPMENT; QUALITY CONTROL; UNCERTAIN SYSTEMS;

CONSUMER DISSATISFACTION; CONSUMER REQUIREMENTS; PRODUCT INNOVATION; QUALITY INFORMATION FLOWS; QUALITY MANAGEMENT;

RELIABILITY THEORY;

EID: 33750716830     PISSN: 07488017     EISSN: 10991638     Source Type: Journal    
DOI: 10.1002/qre.766     Document Type: Review

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