Functional quality and hedonic quality: A study of the dimensions of e-service quality in online travel agencies

Information and Management

Volumn 49, Issue 7-8, 2012, Pages 342-347

  Bernardo, Merce ^a   Marimon, Frederic ^b   Alonso Almeida, María Del Mar ^c  

^a UNIVERSITY OF BARCELONA   (Spain)

^b UNIVERSITAT INTERNACIONAL DE CATALUNYA   (Spain)

^c UNIVERSIDAD AUTÓNOMA DE MADRID   (Spain)

Author keywords

E quality; Hedonic; Loyalty; Perceived value; Travel agencies

Indexed keywords

E-QUALITY; HEDONIC; LOYALTY; PERCEIVED VALUE; TRAVEL AGENCY;

ELECTRONIC COMMERCE; SALES;

QUALITY OF SERVICE;

EID: 84870056116     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.im.2012.06.005     Document Type: Article

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