Virtual travel agencies: Analysing the e-service quality and this effects on customer satisfaction;Las agencias de viaje virtuales: ¿Cómo analizar la calidad de e-servicio y sus efectos sobre la satisfacción del cliente?

Universia Business Review

Volumn 24, Issue , 2009, Pages 122-143

  Vázquez Casielles, Rodolfo ^a   del Río Lanza, Ana Belén ^a   Suárez Álvarez, Leticia ^a  

^a UNIVERSITY OF OVIEDO   (Spain)

Author keywords

Distribution of tourism services; E service quality; Internet marketing; Tourism 2.0; Virtual travel agencies

Indexed keywords

EID: 71049127373     PISSN: 16985117     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

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