-
1
-
-
34547477601
-
Importance-performance analysis of guest technologies in the lodging industry
-
Beldona, S. and Cobanoglu, C. (2007), "Importance-performance analysis of guest technologies in the lodging industry" in Cornell Hotel & Restaurant Administration Quarterly, Vol. 48, No. 3, pp. 299-312.
-
(2007)
Cornell Hotel & Restaurant Administration Quarterly
, vol.48
, Issue.3
, pp. 299-312
-
-
Beldona, S.1
Cobanoglu, C.2
-
2
-
-
84859361189
-
Current and future technology use in the hospitality industry
-
available at: (accessed 20 December 2010), American Hotel and Lodging Association
-
Brewer, P., Kim, J., Schrier, T. and Farrish, J. (2008), "Current and future technology use in the hospitality industry", American Hotel and Lodging Association, available at: www.ahla.com/merbersonly/content.aspx?id=5964 (accessed 20 December 2010).
-
(2008)
-
-
Brewer, P.1
Kim, J.2
Schrier, T.3
Farrish, J.4
-
3
-
-
41549084672
-
Progress in information technology and tourism management: 20 years on and 10 years after the internet - the state of eTourism research
-
Buhalis, D. and Law, R. (2008), "Progress in information technology and tourism management: 20 years on and 10 years after the internet - the state of eTourism research" in Tourism Management, Vol. 29, pp. 609-23.
-
(2008)
Tourism Management
, vol.29
, pp. 609-623
-
-
Buhalis, D.1
Law, R.2
-
4
-
-
84869230724
-
The importance of stimulating client online reviews
-
paper presented at E-Review of Tourism Research, ENTER 2011 Conference Abstracts, Innsburgh
-
Bulchand-Gidumal, J., Melián-González, S. and González López-Valcárcel, B. (2011), "The importance of stimulating client online reviews", paper presented at E-Review of Tourism Research, ENTER 2011 Conference Abstracts, Innsburgh.
-
(2011)
-
-
Bulchand-Gidumal, J.1
Melián-González, S.2
González López-Valcárcel, B.3
-
5
-
-
0003984896
-
-
Oxford University Press, New York, NY
-
Castells, M. (2001), The Internet Galaxy - Reflections on the Internet, Business and Society, Oxford University Press, New York, NY.
-
(2001)
The Internet Galaxy - Reflections on the Internet, Business and Society
-
-
Castells, M.1
-
6
-
-
33846925351
-
The impact of information technology on hotel operations, service management and transaction costs: A conceptual framework for full-service hotel firms
-
Chathoth, P.K. (2007), "The impact of information technology on hotel operations, service management and transaction costs: a conceptual framework for full-service hotel firms" in Hospitality Management, Vol. 26, pp. 395-408.
-
(2007)
Hospitality Management
, vol.26
, pp. 395-408
-
-
Chathoth, P.K.1
-
7
-
-
84869233214
-
comScore Media Metrix ranks top 50 U.S. web properties for July 2010
-
Metrix comScore Media May, available at: (accessed 14 January 2011)
-
comScore Media Metrix (2010), "comScore Media Metrix ranks top 50 U.S. web properties for July 2010", May, available at: http://ir.comscore.com/releasedetail.cfm?releaseid=503062 (accessed 14 January 2011).
-
(2010)
-
-
-
8
-
-
0347698558
-
Managing your IT total cost of ownership
-
David, J.C., Schuff, D. and St Louis, R. (2002), "Managing your IT total cost of ownership" in Communications of the ACM, Vol. 45, No. 1, pp. 101-6.
-
(2002)
Communications of the ACM
, vol.45
, Issue.1
, pp. 101-106
-
-
David, J.C.1
Schuff, D.2
St Louis, R.3
-
9
-
-
84869222786
-
BoingBoing - why hotel WiFi sucks
-
available at: (accessed 15 June 2010)
-
Doctorow, C. (2005), "BoingBoing - why hotel WiFi sucks", available at: http://boingboing.net/2005/10/12/why_hotel_wifi_sucks.html (accessed 15 June 2010).
-
(2005)
-
-
Doctorow, C.1
-
10
-
-
84869220098
-
Hotel guests put Wi-Fi at top of amenity list
-
available at: (accessed 25 March 2011)
-
Greif, S. (2010), "Hotel guests put Wi-Fi at top of amenity list", available at: www.hotelnewsnow.com/Articles.aspx/3944/Hotel-guests-put-Wi-Fi-at-top-of-amenity-list (accessed 25 March 2011).
-
(2010)
-
-
Greif, S.1
-
11
-
-
55549105509
-
Use and impact of online travel reviews
-
Springer Wien, New York, NY
-
Gretzel, U. and Yoo, K. (2008), "Use and impact of online travel reviews" in Information and Communication Technologies in Tourism: Proceedings of the International Information and Communication Technologies in Tourism Conference, Austria, Springer Wien, New York, NY, pp. 35-46.
-
(2008)
Information and Communication Technologies in Tourism: Proceedings of the International Information and Communication Technologies in Tourism Conference, Austria
, pp. 35-46
-
-
Gretzel, U.1
Yoo, K.2
-
12
-
-
84869233349
-
High speed internet access: No longer 'optional'
-
available at: (accessed 20 December 2010)
-
Hartmann, C. (2004), "High speed internet access: no longer 'optional'", available at: http://ahlaradio.hsyndicate.com/news/154000353/4018699.html (accessed 20 December 2010).
-
(2004)
-
-
Hartmann, C.1
-
13
-
-
84869237058
-
Going wireless!
-
Inge, J. (2004), "Going wireless!" in Hospitality Upgrade, Spring, pp. 6-16.
-
(2004)
Hospitality Upgrade
, Issue.Spring
, pp. 6-16
-
-
Inge, J.1
-
14
-
-
79957639954
-
Progress and development of information and communication technologies in hospitality
-
Ip, C., Leung, R. and Law, R. (2011), "Progress and development of information and communication technologies in hospitality", International Journal of Contemporary Hospitality Management, Vol. 23, No. 4.
-
(2011)
International Journal of Contemporary Hospitality Management
, vol.23
, Issue.4
-
-
Ip, C.1
Leung, R.2
Law, R.3
-
15
-
-
84869220100
-
Deconstructing TripAdvisor
-
WSJ.com, available at: (accessed 15 June 2010)
-
Keates, N. (2007), "Deconstructing TripAdvisor", WSJ.com, available at: http://online.wsj.com/article/SB118065569116920710.html (accessed 15 June 2010).
-
(2007)
-
-
Keates, N.1
-
16
-
-
33750319243
-
Internet and tourism - part XXI
-
Law, R. (2006), "Internet and tourism - part XXI" in Journal of Travel & Tourism Marketing, Vol. 20, No. 1, pp. 75-7.
-
(2006)
Journal of Travel & Tourism Marketing
, vol.20
, Issue.1
, pp. 75-77
-
-
Law, R.1
-
17
-
-
18844388166
-
A study of hotel information technology applications
-
Law, R. and Jogaratnam, G. (2005), "A study of hotel information technology applications" in International Journal of Contemporary Hospitality Management, Vol. 17, No. 2, pp. 170-80.
-
(2005)
International Journal of Contemporary Hospitality Management
, vol.17
, Issue.2
, pp. 170-180
-
-
Law, R.1
Jogaratnam, G.2
-
18
-
-
0033476283
-
Achieving and sustaining business-IT alignment
-
Luftman, J. and Brier, T. (1999), "Achieving and sustaining business-IT alignment" in California Management Review, Vol. 42, No. 1, pp. 109-21.
-
(1999)
California Management Review
, vol.42
, Issue.1
, pp. 109-121
-
-
Luftman, J.1
Brier, T.2
-
19
-
-
84869238563
-
Hotels prepare to do battle in court with TripAdvisor over negative reviews
-
Reporter Mailonline available at: (accessed 20 December 2010)
-
Mailonline Reporter (2010), "Hotels prepare to do battle in court with TripAdvisor over negative reviews", available at: www.dailymail.co.uk/news/article-1311066/Hotels-prepare-battle-TripAdvisor-critical-reviews.html (accessed 20 December 2010).
-
(2010)
-
-
-
20
-
-
77449146237
-
Customer perceptions of service quality in luxury hotels in New Delhi, India: An exploratory study
-
Mohsin, A. and Lockyer, T. (2010), "Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study" in International Journal of Contemporary Hospitality Management., Vol. 22, No. 2, pp. 160-73.
-
(2010)
International Journal of Contemporary Hospitality Management.
, vol.22
, Issue.2
, pp. 160-173
-
-
Mohsin, A.1
Lockyer, T.2
-
21
-
-
84993084450
-
Hospitality technology: A review and reflection
-
Muller, C. (2010), "Hospitality technology: a review and reflection" in Worldwide Hospitality and Tourism Themes, Vol. 2, No. 1, pp. 9-19.
-
(2010)
Worldwide Hospitality and Tourism Themes
, vol.2
, Issue.1
, pp. 9-19
-
-
Muller, C.1
-
22
-
-
0034370105
-
How wired are we?
-
Namasivayam, K., Enz, C.A. and Siguaw, J.A. (2000), "How wired are we?" in Cornell Hotel & Restaurant Administration Quarterly, Vol. 41, No. 6, pp. 40-8.
-
(2000)
Cornell Hotel & Restaurant Administration Quarterly
, vol.41
, Issue.6
, pp. 40-48
-
-
Namasivayam, K.1
Enz, C.A.2
Siguaw, J.A.3
-
23
-
-
51849155463
-
User-generated content and travel: A case study on Tripadvisor.Com
-
O'Connor, P., Höpken, W., Gretzel, U. (Eds.), Springer Wien, New York, NY
-
O'Connor, P. (2008), "User-generated content and travel: a case study on Tripadvisor.Com" in O'Connor, P., Höpken, W. and Gretzel, U. (Eds.), Information and Communication Technologies in Tourism 2008, Innsbruck, Springer Wien, New York, NY, pp. 47-58.
-
(2008)
Information and Communication Technologies in Tourism 2008, Innsbruck
, pp. 47-58
-
-
O'Connor, P.1
-
24
-
-
0035289645
-
Strategy and the internet
-
Porter, M. (2001), "Strategy and the internet" in Harvard Business Review, Vol. 79, No. 3, pp. 63-78.
-
(2001)
Harvard Business Review
, vol.79
, Issue.3
, pp. 63-78
-
-
Porter, M.1
-
25
-
-
45049086180
-
Recommender systems: Do they have a viable business model in e-tourism?
-
Frew, A. (Ed.), Springer Wien, New York, NY
-
Rabanser, U. and Ricci, F. (2005), "Recommender systems: do they have a viable business model in e-tourism?" Frew, A. (Ed.), Information and Communication Technologies in Tourism 2005, Enter 2005 Proceedings, Innsbruck, Austria, Springer Wien, New York, NY.
-
(2005)
Information and Communication Technologies in Tourism 2005, Enter 2005 Proceedings, Innsbruck, Austria
-
-
Rabanser, U.1
Ricci, F.2
-
26
-
-
77956654643
-
Travel web sites clamp down on bogus reviews
-
Reiter, C. (2007), "Travel web sites clamp down on bogus reviews" in International Herald Tribune, 16 February, p. 12.
-
(2007)
International Herald Tribune
, Issue.16 February
, pp. 12
-
-
Reiter, C.1
-
27
-
-
70450150026
-
Adoption of WLANs in the hotel industry: A theoretical cost-analytic framework
-
Schneider, C. and Datta, P. (2006), "Adoption of WLANs in the hotel industry: a theoretical cost-analytic framework" in Journal of Hospitality and Tourism Management, Vol. 13, No. 2, pp. 189-98.
-
(2006)
Journal of Hospitality and Tourism Management
, vol.13
, Issue.2
, pp. 189-198
-
-
Schneider, C.1
Datta, P.2
-
28
-
-
17244371028
-
In search of the next big thing: IT issues and trends facing the hospitality industry - a review of the Sixth Annual Pan-European Hospitality Technology Exhibition and Conference (EURHOTEC 2001)
-
Sigala, M. and Connolly, D. (2004), "In search of the next big thing: IT issues and trends facing the hospitality industry - a review of the Sixth Annual Pan-European Hospitality Technology Exhibition and Conference (EURHOTEC 2001)" in Tourism Management, Vol. 25, No. 6, pp. 807-9.
-
(2004)
Tourism Management
, vol.25
, Issue.6
, pp. 807-809
-
-
Sigala, M.1
Connolly, D.2
-
29
-
-
0013114592
-
Adoption of information technology in U.S. hotels: Strategically driven objectives
-
Siguaw, J.A., Enz, C.A. and Namasivayam, K. (2000), "Adoption of information technology in U.S. hotels: strategically driven objectives" in Journal of Travel Research, Vol. 39, November, pp. 192-201.
-
(2000)
Journal of Travel Research
, vol.39
, Issue.November
, pp. 192-201
-
-
Siguaw, J.A.1
Enz, C.A.2
Namasivayam, K.3
-
30
-
-
84869223766
-
Does ICT adoption enhance hotel performance?
-
Sirirak, S., Islam, N. and Khang, D.B. (2011), "Does ICT adoption enhance hotel performance?" in Journal of Hospitality and Tourism Technology, Vol. 2, No. 1, pp. 34-49.
-
(2011)
Journal of Hospitality and Tourism Technology
, vol.2
, Issue.1
, pp. 34-49
-
-
Sirirak, S.1
Islam, N.2
Khang, D.B.3
-
31
-
-
79960306518
-
The impact of online reviews on hotel booking intentions and perception of trust
-
Sparks, B.A. and Browning, V. (2011), "The impact of online reviews on hotel booking intentions and perception of trust" in Tourism Management, Vol. 32, pp. 1310-23.
-
(2011)
Tourism Management
, vol.32
, pp. 1310-1323
-
-
Sparks, B.A.1
Browning, V.2
-
32
-
-
77953455100
-
An analysis of word-of-mouse ratings and guest comments of online hotel distribution sites
-
Stringam, B.B. and Gerdes, J. Jr (2010), "An analysis of word-of-mouse ratings and guest comments of online hotel distribution sites" in Journal of Hospitality Marketing & Management, Vol. 19, pp. 773-96.
-
(2010)
Journal of Hospitality Marketing & Management
, vol.19
, pp. 773-796
-
-
Stringam, B.B.1
Gerdes Jr., J.2
-
33
-
-
80052821179
-
-
TripAdvisor.com
-
TripAdvisor.com (2011), Fact Sheet.
-
(2011)
Fact Sheet
-
-
-
34
-
-
84869232277
-
-
US Travel Association available at:(accessed 22 June 2011)
-
US Travel Association (2009), Travel Facts and Statistics, available at: www.ustravel.org/news/press-kit/travel-facts-and-statistics (accessed 22 June 2011).
-
(2009)
Travel Facts and Statistics
-
-
-
35
-
-
84869210929
-
Jumping on the bandwidth bandwagon
-
Wolff, C. (2003), "Jumping on the bandwidth bandwagon" in Lodging Hospitality, Vol. 59, No. 2, pp. 30-1.
-
(2003)
Lodging Hospitality
, vol.59
, Issue.2
, pp. 30-31
-
-
Wolff, C.1
-
36
-
-
55549145746
-
The impact of online user reviews on hotel room sales
-
Ye, Q., Law, R. and Gu, B. (2009), "The impact of online user reviews on hotel room sales" in International Journal of Hospitality Management, Vol. 28, pp. 180-2.
-
(2009)
International Journal of Hospitality Management
, vol.28
, pp. 180-182
-
-
Ye, Q.1
Law, R.2
Gu, B.3
-
37
-
-
79551490318
-
The influence of user-generated content on traveller behaviour: An empirical investigation on the effects of e-word-of-mouth to hotel online bookings
-
Ye, Q., Law, R., Gu, B. and Chen, W. (2011), "The influence of user-generated content on traveller behaviour: an empirical investigation on the effects of e-word-of-mouth to hotel online bookings" in Computers in Human Behaviour, Vol. 27, No. 2, pp. 634-9.
-
(2011)
Computers in Human Behaviour
, vol.27
, Issue.2
, pp. 634-639
-
-
Ye, Q.1
Law, R.2
Gu, B.3
Chen, W.4
|