메뉴 건너뛰기




Volumn 2, Issue 3, 2011, Pages 235-245

Improving hotel ratings by offering free Wi-Fi

Author keywords

Business centers; Communication technologies; Consumer behaviour; Hotels; Pets; Room service; Tourism technology; TripAdvisor; Wi Fi; WLAN

Indexed keywords


EID: 84869231003     PISSN: 17579880     EISSN: 17579899     Source Type: Journal    
DOI: 10.1108/17579881111173776     Document Type: Article
Times cited : (64)

References (37)
  • 1
    • 34547477601 scopus 로고    scopus 로고
    • Importance-performance analysis of guest technologies in the lodging industry
    • Beldona, S. and Cobanoglu, C. (2007), "Importance-performance analysis of guest technologies in the lodging industry" in Cornell Hotel & Restaurant Administration Quarterly, Vol. 48, No. 3, pp. 299-312.
    • (2007) Cornell Hotel & Restaurant Administration Quarterly , vol.48 , Issue.3 , pp. 299-312
    • Beldona, S.1    Cobanoglu, C.2
  • 2
    • 84859361189 scopus 로고    scopus 로고
    • Current and future technology use in the hospitality industry
    • available at: (accessed 20 December 2010), American Hotel and Lodging Association
    • Brewer, P., Kim, J., Schrier, T. and Farrish, J. (2008), "Current and future technology use in the hospitality industry", American Hotel and Lodging Association, available at: www.ahla.com/merbersonly/content.aspx?id=5964 (accessed 20 December 2010).
    • (2008)
    • Brewer, P.1    Kim, J.2    Schrier, T.3    Farrish, J.4
  • 3
    • 41549084672 scopus 로고    scopus 로고
    • Progress in information technology and tourism management: 20 years on and 10 years after the internet - the state of eTourism research
    • Buhalis, D. and Law, R. (2008), "Progress in information technology and tourism management: 20 years on and 10 years after the internet - the state of eTourism research" in Tourism Management, Vol. 29, pp. 609-23.
    • (2008) Tourism Management , vol.29 , pp. 609-623
    • Buhalis, D.1    Law, R.2
  • 4
    • 84869230724 scopus 로고    scopus 로고
    • The importance of stimulating client online reviews
    • paper presented at E-Review of Tourism Research, ENTER 2011 Conference Abstracts, Innsburgh
    • Bulchand-Gidumal, J., Melián-González, S. and González López-Valcárcel, B. (2011), "The importance of stimulating client online reviews", paper presented at E-Review of Tourism Research, ENTER 2011 Conference Abstracts, Innsburgh.
    • (2011)
    • Bulchand-Gidumal, J.1    Melián-González, S.2    González López-Valcárcel, B.3
  • 6
    • 33846925351 scopus 로고    scopus 로고
    • The impact of information technology on hotel operations, service management and transaction costs: A conceptual framework for full-service hotel firms
    • Chathoth, P.K. (2007), "The impact of information technology on hotel operations, service management and transaction costs: a conceptual framework for full-service hotel firms" in Hospitality Management, Vol. 26, pp. 395-408.
    • (2007) Hospitality Management , vol.26 , pp. 395-408
    • Chathoth, P.K.1
  • 7
    • 84869233214 scopus 로고    scopus 로고
    • comScore Media Metrix ranks top 50 U.S. web properties for July 2010
    • Metrix comScore Media May, available at: (accessed 14 January 2011)
    • comScore Media Metrix (2010), "comScore Media Metrix ranks top 50 U.S. web properties for July 2010", May, available at: http://ir.comscore.com/releasedetail.cfm?releaseid=503062 (accessed 14 January 2011).
    • (2010)
  • 8
    • 0347698558 scopus 로고    scopus 로고
    • Managing your IT total cost of ownership
    • David, J.C., Schuff, D. and St Louis, R. (2002), "Managing your IT total cost of ownership" in Communications of the ACM, Vol. 45, No. 1, pp. 101-6.
    • (2002) Communications of the ACM , vol.45 , Issue.1 , pp. 101-106
    • David, J.C.1    Schuff, D.2    St Louis, R.3
  • 9
    • 84869222786 scopus 로고    scopus 로고
    • BoingBoing - why hotel WiFi sucks
    • available at: (accessed 15 June 2010)
    • Doctorow, C. (2005), "BoingBoing - why hotel WiFi sucks", available at: http://boingboing.net/2005/10/12/why_hotel_wifi_sucks.html (accessed 15 June 2010).
    • (2005)
    • Doctorow, C.1
  • 10
    • 84869220098 scopus 로고    scopus 로고
    • Hotel guests put Wi-Fi at top of amenity list
    • available at: (accessed 25 March 2011)
    • Greif, S. (2010), "Hotel guests put Wi-Fi at top of amenity list", available at: www.hotelnewsnow.com/Articles.aspx/3944/Hotel-guests-put-Wi-Fi-at-top-of-amenity-list (accessed 25 March 2011).
    • (2010)
    • Greif, S.1
  • 12
    • 84869233349 scopus 로고    scopus 로고
    • High speed internet access: No longer 'optional'
    • available at: (accessed 20 December 2010)
    • Hartmann, C. (2004), "High speed internet access: no longer 'optional'", available at: http://ahlaradio.hsyndicate.com/news/154000353/4018699.html (accessed 20 December 2010).
    • (2004)
    • Hartmann, C.1
  • 13
    • 84869237058 scopus 로고    scopus 로고
    • Going wireless!
    • Inge, J. (2004), "Going wireless!" in Hospitality Upgrade, Spring, pp. 6-16.
    • (2004) Hospitality Upgrade , Issue.Spring , pp. 6-16
    • Inge, J.1
  • 14
    • 79957639954 scopus 로고    scopus 로고
    • Progress and development of information and communication technologies in hospitality
    • Ip, C., Leung, R. and Law, R. (2011), "Progress and development of information and communication technologies in hospitality", International Journal of Contemporary Hospitality Management, Vol. 23, No. 4.
    • (2011) International Journal of Contemporary Hospitality Management , vol.23 , Issue.4
    • Ip, C.1    Leung, R.2    Law, R.3
  • 15
    • 84869220100 scopus 로고    scopus 로고
    • Deconstructing TripAdvisor
    • WSJ.com, available at: (accessed 15 June 2010)
    • Keates, N. (2007), "Deconstructing TripAdvisor", WSJ.com, available at: http://online.wsj.com/article/SB118065569116920710.html (accessed 15 June 2010).
    • (2007)
    • Keates, N.1
  • 16
    • 33750319243 scopus 로고    scopus 로고
    • Internet and tourism - part XXI
    • Law, R. (2006), "Internet and tourism - part XXI" in Journal of Travel & Tourism Marketing, Vol. 20, No. 1, pp. 75-7.
    • (2006) Journal of Travel & Tourism Marketing , vol.20 , Issue.1 , pp. 75-77
    • Law, R.1
  • 18
    • 0033476283 scopus 로고    scopus 로고
    • Achieving and sustaining business-IT alignment
    • Luftman, J. and Brier, T. (1999), "Achieving and sustaining business-IT alignment" in California Management Review, Vol. 42, No. 1, pp. 109-21.
    • (1999) California Management Review , vol.42 , Issue.1 , pp. 109-121
    • Luftman, J.1    Brier, T.2
  • 19
    • 84869238563 scopus 로고    scopus 로고
    • Hotels prepare to do battle in court with TripAdvisor over negative reviews
    • Reporter Mailonline available at: (accessed 20 December 2010)
    • Mailonline Reporter (2010), "Hotels prepare to do battle in court with TripAdvisor over negative reviews", available at: www.dailymail.co.uk/news/article-1311066/Hotels-prepare-battle-TripAdvisor-critical-reviews.html (accessed 20 December 2010).
    • (2010)
  • 20
    • 77449146237 scopus 로고    scopus 로고
    • Customer perceptions of service quality in luxury hotels in New Delhi, India: An exploratory study
    • Mohsin, A. and Lockyer, T. (2010), "Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study" in International Journal of Contemporary Hospitality Management., Vol. 22, No. 2, pp. 160-73.
    • (2010) International Journal of Contemporary Hospitality Management. , vol.22 , Issue.2 , pp. 160-173
    • Mohsin, A.1    Lockyer, T.2
  • 21
    • 84993084450 scopus 로고    scopus 로고
    • Hospitality technology: A review and reflection
    • Muller, C. (2010), "Hospitality technology: a review and reflection" in Worldwide Hospitality and Tourism Themes, Vol. 2, No. 1, pp. 9-19.
    • (2010) Worldwide Hospitality and Tourism Themes , vol.2 , Issue.1 , pp. 9-19
    • Muller, C.1
  • 23
    • 51849155463 scopus 로고    scopus 로고
    • User-generated content and travel: A case study on Tripadvisor.Com
    • O'Connor, P., Höpken, W., Gretzel, U. (Eds.), Springer Wien, New York, NY
    • O'Connor, P. (2008), "User-generated content and travel: a case study on Tripadvisor.Com" in O'Connor, P., Höpken, W. and Gretzel, U. (Eds.), Information and Communication Technologies in Tourism 2008, Innsbruck, Springer Wien, New York, NY, pp. 47-58.
    • (2008) Information and Communication Technologies in Tourism 2008, Innsbruck , pp. 47-58
    • O'Connor, P.1
  • 24
    • 0035289645 scopus 로고    scopus 로고
    • Strategy and the internet
    • Porter, M. (2001), "Strategy and the internet" in Harvard Business Review, Vol. 79, No. 3, pp. 63-78.
    • (2001) Harvard Business Review , vol.79 , Issue.3 , pp. 63-78
    • Porter, M.1
  • 26
    • 77956654643 scopus 로고    scopus 로고
    • Travel web sites clamp down on bogus reviews
    • Reiter, C. (2007), "Travel web sites clamp down on bogus reviews" in International Herald Tribune, 16 February, p. 12.
    • (2007) International Herald Tribune , Issue.16 February , pp. 12
    • Reiter, C.1
  • 27
    • 70450150026 scopus 로고    scopus 로고
    • Adoption of WLANs in the hotel industry: A theoretical cost-analytic framework
    • Schneider, C. and Datta, P. (2006), "Adoption of WLANs in the hotel industry: a theoretical cost-analytic framework" in Journal of Hospitality and Tourism Management, Vol. 13, No. 2, pp. 189-98.
    • (2006) Journal of Hospitality and Tourism Management , vol.13 , Issue.2 , pp. 189-198
    • Schneider, C.1    Datta, P.2
  • 28
    • 17244371028 scopus 로고    scopus 로고
    • In search of the next big thing: IT issues and trends facing the hospitality industry - a review of the Sixth Annual Pan-European Hospitality Technology Exhibition and Conference (EURHOTEC 2001)
    • Sigala, M. and Connolly, D. (2004), "In search of the next big thing: IT issues and trends facing the hospitality industry - a review of the Sixth Annual Pan-European Hospitality Technology Exhibition and Conference (EURHOTEC 2001)" in Tourism Management, Vol. 25, No. 6, pp. 807-9.
    • (2004) Tourism Management , vol.25 , Issue.6 , pp. 807-809
    • Sigala, M.1    Connolly, D.2
  • 29
    • 0013114592 scopus 로고    scopus 로고
    • Adoption of information technology in U.S. hotels: Strategically driven objectives
    • Siguaw, J.A., Enz, C.A. and Namasivayam, K. (2000), "Adoption of information technology in U.S. hotels: strategically driven objectives" in Journal of Travel Research, Vol. 39, November, pp. 192-201.
    • (2000) Journal of Travel Research , vol.39 , Issue.November , pp. 192-201
    • Siguaw, J.A.1    Enz, C.A.2    Namasivayam, K.3
  • 31
    • 79960306518 scopus 로고    scopus 로고
    • The impact of online reviews on hotel booking intentions and perception of trust
    • Sparks, B.A. and Browning, V. (2011), "The impact of online reviews on hotel booking intentions and perception of trust" in Tourism Management, Vol. 32, pp. 1310-23.
    • (2011) Tourism Management , vol.32 , pp. 1310-1323
    • Sparks, B.A.1    Browning, V.2
  • 32
    • 77953455100 scopus 로고    scopus 로고
    • An analysis of word-of-mouse ratings and guest comments of online hotel distribution sites
    • Stringam, B.B. and Gerdes, J. Jr (2010), "An analysis of word-of-mouse ratings and guest comments of online hotel distribution sites" in Journal of Hospitality Marketing & Management, Vol. 19, pp. 773-96.
    • (2010) Journal of Hospitality Marketing & Management , vol.19 , pp. 773-796
    • Stringam, B.B.1    Gerdes Jr., J.2
  • 33
    • 80052821179 scopus 로고    scopus 로고
    • TripAdvisor.com
    • TripAdvisor.com (2011), Fact Sheet.
    • (2011) Fact Sheet
  • 34
    • 84869232277 scopus 로고    scopus 로고
    • US Travel Association available at:(accessed 22 June 2011)
    • US Travel Association (2009), Travel Facts and Statistics, available at: www.ustravel.org/news/press-kit/travel-facts-and-statistics (accessed 22 June 2011).
    • (2009) Travel Facts and Statistics
  • 35
    • 84869210929 scopus 로고    scopus 로고
    • Jumping on the bandwidth bandwagon
    • Wolff, C. (2003), "Jumping on the bandwidth bandwagon" in Lodging Hospitality, Vol. 59, No. 2, pp. 30-1.
    • (2003) Lodging Hospitality , vol.59 , Issue.2 , pp. 30-31
    • Wolff, C.1
  • 37
    • 79551490318 scopus 로고    scopus 로고
    • The influence of user-generated content on traveller behaviour: An empirical investigation on the effects of e-word-of-mouth to hotel online bookings
    • Ye, Q., Law, R., Gu, B. and Chen, W. (2011), "The influence of user-generated content on traveller behaviour: an empirical investigation on the effects of e-word-of-mouth to hotel online bookings" in Computers in Human Behaviour, Vol. 27, No. 2, pp. 634-9.
    • (2011) Computers in Human Behaviour , vol.27 , Issue.2 , pp. 634-639
    • Ye, Q.1    Law, R.2    Gu, B.3    Chen, W.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.