How wired are we? The selection and use of new technology in U.S. Hotels

Cornell Hotel and Restaurant Administration Quarterly

Volumn 41, Issue 6, 2000, Pages 40-48

  Namasivayam, Karthik ^a   Enz, Cathy A ^b   Siguaw, Judy A ^b  

^a Cornell University School of Hotel Administration ^*  (Canada)

^b NONE   (United States)

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[No Author keywords available]

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EID: 0034370105     PISSN: 00108804     EISSN: None     Source Type: Journal    
DOI: 10.1177/001088040004100606     Document Type: Article

References (18)

1. 1 For example, see: Wonae Cho and Michael D. Olsen, "A Case Study Approach to Understanding the Impact of Information Technology on Competitive Advantage in the Lodging Industry," Journal of Hospitality and Tourism Research, Vol. 22, No. 4 (1998), pp. 376-394; Roger S. Cline, "Investing in Technology for Competitive Advantage - The Challenge Facing the Hospitality Industry," 1996 <> (as viewed in 1999); and Roger S. Cline, "Hospitality 2000 - The Technology," Lodging Hospitality, June 1999, pp. 18-26.
2. 1 For example, see: Wonae Cho and Michael D. Olsen, "A Case Study Approach to Understanding the Impact of Information Technology on Competitive Advantage in the Lodging Industry," Journal of Hospitality and Tourism Research, Vol. 22, No. 4 (1998), pp. 376-394; Roger S. Cline, "Investing in Technology for Competitive Advantage - The Challenge Facing the Hospitality Industry," 1996 <
3. 1 For example, see: Wonae Cho and Michael D. Olsen, "A Case Study Approach to Understanding the Impact of Information Technology on Competitive Advantage in the Lodging Industry," Journal of Hospitality and Tourism Research, Vol. 22, No. 4 (1998), pp. 376-394; Roger S. Cline, "Investing in Technology for Competitive Advantage - The Challenge Facing the Hospitality Industry," 1996 <> (as viewed in 1999); and Roger S. Cline, "Hospitality 2000 - The Technology," Lodging Hospitality, June 1999, pp. 18-26.
4. 2 John Cavanaugh, "Spending Time, Not Dimes, to Get the Most from Your Automation," Hotel & Restaurant Technology UPDATE, Summer 1999, pp. 136-138.
5. 3 Barbara Clift, "Industry Survey Confirms Top Hotel IT Requirements for 1999," Hotel and Restaurant Technology UPDATE, Fall 1998, p. 108.
6. 4 Larry Chernevak, "Corporate Level Information Officers Talk Hotel Technology," CKC Report, June 1997, pp. 3-7.
7. 5 Judy A. Siguaw and Cathy A. Enz, "Best Practices in Information Technology," Cornell Hotel and Restaurant Administration Quarterly, Vol. 40, No. 5 (1999), pp. 58-72.
8. 6 Judy A. Siguaw, Cathy A. Enz, and Karthik Namasivayam, "Adoption of Information Technology in U.S. Hotels: Strategically Driven Objectives," Journal of Travel Research, in press.
9. 7 The American Hotel and Motel Association (AH&MA) was renamed the American Hotel and Lodging Association (AH&LA) at its fall 2000 meeting.
10. 8 Paul J. DiMaggio and Walter W. Powell, "The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields," American Sociological Review, Vol. 48 (1983), pp. 147-160.
11. 9 Richard H. Hall, Organizations: Structures, Processes and Outcomes (Englewood Cliffs, NJ: Prentice-Hall, Inc., 1999).
12. 10 Brent Keltner, David Feingold, Geoff Mason, and Karin Wagner, "Market Segmentation Strategies and Service Sector Productivity," California Management Review, Vol. 41, No. 4 (Summer 1999), pp. 84-102.
13. 11 Cline, 1999, op. cit.
14. 12 Everett M. Rogers, Diffusion of Innovations (New York: The Free Press, 1995).
15. 13 In only a few cases can a franchisor insist that its franchisees adopt specific technologies. As such, franchisees are free to select and use alternative technologies (e.g., less expensive), provided that they can deliver the level of service required by the franchisor.
16. 14 The t-test results are as follows: "no tech" group (t = 80.4, df=549, p = 0.000); low tech (t=146.6, df=2593, p = 0.000); medium tech (t = 99.7, df=1217, p = 0.000); and high tech (t = 36.1, df = 157, p = 0.000).
17. 15 For example, see: Geneva Reinhart, "Biometric Payment: The New Age of Currency," <> (as viewed in 1999); and Nicky Robertshaw, "Improved Kiosk Technology Becoming More Popular,"Hotel and Motel Management, Vol. 215, No. 4 (March 6, 2000), p. 54. The term "biometric" refersto using human characteristics such as a palm print or facial characteristics to recognize andaccept payment from guests in the place of credit cards.
18. 15 For example, see: Geneva Reinhart, "Biometric Payment: The New Age of Currency,"<> (asviewed in 1999); and Nicky Robertshaw, "Improved Kiosk Technology Becoming More Popular," Hotel and Motel Management, Vol. 215, No. 4 (March 6, 2000), p. 54. The term "biometric" refers to using human characteristics such as a palm print or facial characteristics to recognize and accept payment from guests in the place of credit cards.