Importance-performance analysis of guest technologies in the lodging industry

Cornell Hotel and Restaurant Administration Quarterly

Volumn 48, Issue 3, 2007, Pages 299-312

  Beldona, Srikanth ^a   Cobanoglu, Cihan ^a  

^a UNIVERSITY OF DELAWARE   (United States)

Author keywords

Guest room technology; Hotel operation; Importance performance analysis; Technology adoption

Indexed keywords

EID: 34547477601     PISSN: 00108804     EISSN: 15523853     Source Type: Journal    
DOI: 10.1177/0010880407304023     Document Type: Article

References (18)

1. Diem, Keith. 2002. Maximizing response rate and controlling non-response error in survey research. www.rce.rutgers.edu/pubs/pdfs/fs997.pdf (accessed April 26, 2006).
2. The guest of the future: In-room technology preferences today and tomorrow. 2006. CeME-HTNG In-Room Technology Work Report. www.marketplatforms.com/mpd/Uploads/HTNG%20Exec%20Summary%20Final.pdf (accessed June 20, 2006).
3. Guestroom 2010. 2006. Hospitality Financial and Technology Professionals, Austin, TX. www.hitec.org/content.cfm?pgid=450 (accessed June 25, 2006).
4. Ham, Sunny, Woo Gon Kim, and Seungwhan Jeong. 2005. Effect of information technology on performance in upscale hotels. International Journal of Hospitality Management 24 (2): 287.
5. Hirschman, Elizabeth. 1980. Innovativeness, novelty seeking, and consumer creativity. Journal of Consumer Research 7: 287.
6. Kotler, Philip, John. T. Bowen, and James. C. Makens. 2003. Marketing for hospitality and tourism. 3rd ed. New York: Prentice Hall.
7. Madden, Mary. 2006. Internet penetration and impact. Pew Internet & American Life Project, www.pewinternet.org/pdfs/PIP_internet_Impact.pdf (accessed June 15, 2006).
8. Martilla, John A., and John C. James. 1977. Importance - performance analysis. Journal of Marketing 41: 15.
9. Moore, Danna L., and John Tarnai. 2002. Evaluating nonresponse error in mail survey. In Survey nonresponse, ed. R. M. Groves, D. A. Dillman, J. L. Eltinge, and R. J. A. Little, 197-212. New York: John Wiley.
10. Moore, Geoffrey A. 1991. Crossing the chasm: Marketing and selling high-tech goods to mainstream customers. New York: Harper Business.
11. Norman, Don A. 1998. The invisible computer: Why good products can fail, the personal computer is so complex, and information appliances are the solution. Cambridge, MA: MIT Press.
12. Parasuraman, A., and Charles L. Colby. 2001. Techno-ready marketing: How and why your customers adopt technology. New York: Free Press.
13. Price, Nicholas. N.d. Quoted in Industry leaders will work together on next generation guestroom technology. www.htng.org/ HTNG_Release_092304.htm (accessed June 16, 2005).
14. Rogers, Everett M. 1995. Diffusion of innovations. 4th ed. New York: Free Press.
15. Siguaw, Judy, Cathy Enz, and Karthik Namasivayam. 2000. The adoption of information technology in U.S. hotels: Strategically driven objectives. Journal of Travel Research 39: 195.
16. Singh, A.J., and Michael Kasavana. 2005. The impact of information technology on future management of lodging operations: A Delphi study to predict key technological events in 2007 and 2027. Tourism and Hospitality Research 6 (1): 24-37.
17. Van Hoof, Hubert, Marja J. Verbeeten, and Thomas E. Combrink. 1996. Information technology revisited - International lodging-industry technology needs and perceptions: A comparative study. Cornell Hotel and Restaurant Administration Quarterly 37 (6): 86-91.
18. Vehovar, V., Z. Batagelj, K.L. Manfreda, and M. Zaletel. 2002. Nonresponse in web surveys. In Survey nonresponse, ed. R. M. Groves, D. A. Dillman, J. L. Eltinge, and R. J. A. Little, 229-42. New York: John Wiley.