Problematic customers and turnover intentions of customer service employees

Journal of Services Marketing

Volumn 26, Issue 7, 2012, Pages 551-559

  Poddar, Amit ^a   Madupalli, Ramana ^b  

^a GEORGIA COLLEGE AND STATE UNIVERSITY   (United States)

^b SOUTHERN ILLINOIS UNIVERSITY EDWARDSVILLE   (United States)

Author keywords

Emotional exhaustion; Employee behaviour; Human resource management; Job satisfaction; Occupational turnover intentions; Organizational turnover intentions; Problematic customers

Indexed keywords

EID: 84867432427     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876041211266512     Document Type: Article

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