메뉴 건너뛰기




Volumn 109, Issue 2, 2012, Pages 189-201

The Advertising Effects of Corporate Social Responsibility on Corporate Reputation and Brand Equity: Evidence from the Life Insurance Industry in Taiwan

Author keywords

Advertising effect; Brand equity; Corporate reputation; CSR; Customer satisfaction

Indexed keywords


EID: 84865444658     PISSN: 01674544     EISSN: 15730697     Source Type: Journal    
DOI: 10.1007/s10551-011-1118-0     Document Type: Article
Times cited : (289)

References (77)
  • 2
    • 0030528926 scopus 로고    scopus 로고
    • Measuring brand equity across products and markets
    • Aaker, D. A. (1996). Measuring brand equity across products and markets. California Management Review, 38(3), 102-120.
    • (1996) California Management Review , vol.38 , Issue.3 , pp. 102-120
    • Aaker, D.A.1
  • 4
    • 84986135443 scopus 로고    scopus 로고
    • How much of brand equity is explained by trust?
    • Ambler, T. (1997). How much of brand equity is explained by trust? Management Decision, 35(3/4), 283-292.
    • (1997) Management Decision , vol.35 , Issue.3-4 , pp. 283-292
    • Ambler, T.1
  • 5
    • 20444405530 scopus 로고
    • The antecedents and consequences of customer satisfaction for firms
    • Anderson, E. W., & Sullivan, M. W. (1993). The antecedents and consequences of customer satisfaction for firms. Marketing Science, 12(2), 125-143.
    • (1993) Marketing Science , vol.12 , Issue.2 , pp. 125-143
    • Anderson, E.W.1    Sullivan, M.W.2
  • 6
    • 3142665694 scopus 로고    scopus 로고
    • Understanding adolescent intentions to smoke: An examination of relationships among social influences, prior trial behaviors, and antitobacco campaign advertising
    • Andrews, J. C., Netemeyer, R., Burton, S., Moberg, P., & Christainsen, A. (2004). Understanding adolescent intentions to smoke: An examination of relationships among social influences, prior trial behaviors, and antitobacco campaign advertising. Journal of Marketing, 68(4), 110-123.
    • (2004) Journal of Marketing , vol.68 , Issue.4 , pp. 110-123
    • Andrews, J.C.1    Netemeyer, R.2    Burton, S.3    Moberg, P.4    Christainsen, A.5
  • 7
    • 0034148454 scopus 로고    scopus 로고
    • Customer satisfaction cues to support market segmentation and explain switching behavior
    • Athanassopoulos, A. D. (2000). Customer satisfaction cues to support market segmentation and explain switching behavior. Journal of Business Research, 47, 191-207.
    • (2000) Journal of Business Research , vol.47 , pp. 191-207
    • Athanassopoulos, A.D.1
  • 8
    • 84936824432 scopus 로고
    • The self-regulation of attitudes, intentions, and behavior
    • Bagozzi, R. P. (1992). The self-regulation of attitudes, intentions, and behavior. Social Psychology Quarterly, 55, 178-204.
    • (1992) Social Psychology Quarterly , vol.55 , pp. 178-204
    • Bagozzi, R.P.1
  • 9
    • 0023020183 scopus 로고
    • The moderator- mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations
    • Baron, R. M., & Kenny, D. A. (1986). The moderator- mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182.
    • (1986) Journal of Personality and Social Psychology , vol.51 , Issue.6 , pp. 1173-1182
    • Baron, R.M.1    Kenny, D.A.2
  • 10
    • 36049046831 scopus 로고    scopus 로고
    • Corporate social responsibility: A process model of sensemaking
    • Basu, K., & Palazzo, G. (2008). Corporate social responsibility: A process model of sensemaking. Academy of Management Review, 33(1), 122-136.
    • (2008) Academy of Management Review , vol.33 , Issue.1 , pp. 122-136
    • Basu, K.1    Palazzo, G.2
  • 11
    • 0009108166 scopus 로고
    • Sustainable competitive advantage in service industries: A conceptual model and research propositions
    • Bharadwaj, S. G., Varadarajan, P. R., & Fahy, J. (1993). Sustainable competitive advantage in service industries: A conceptual model and research propositions. Journal of Marketing, 57(4), 83-99.
    • (1993) Journal of Marketing , vol.57 , Issue.4 , pp. 83-99
    • Bharadwaj, S.G.1    Varadarajan, P.R.2    Fahy, J.3
  • 12
    • 0037397355 scopus 로고    scopus 로고
    • Consumer-company identification: A framework for understanding consumers' relationships with companies
    • Bhattacharya, C. B., & Sen, S. (2003). Consumer-company identification: A framework for understanding consumers' relationships with companies. Journal of Marketing, 67(2), 76-88.
    • (2003) Journal of Marketing , vol.67 , Issue.2 , pp. 76-88
    • Bhattacharya, C.B.1    Sen, S.2
  • 13
    • 10844233900 scopus 로고    scopus 로고
    • Doing better at doing good: When, why, and how consumers respond to social initiatives
    • Bhattacharya, C. B., & Sen, S. (2004). Doing better at doing good: When, why, and how consumers respond to social initiatives. California Management Review, 47(1), 9-24.
    • (2004) California Management Review , vol.47 , Issue.1 , pp. 9-24
    • Bhattacharya, C.B.1    Sen, S.2
  • 15
    • 84935506926 scopus 로고
    • Direct and indirect effects: Classical and bootstrap estimates of variability
    • Bollen, K. A., & Stine, R. (1990). Direct and indirect effects: Classical and bootstrap estimates of variability. Sociological Methodology, 20, 115-140.
    • (1990) Sociological Methodology , vol.20 , pp. 115-140
    • Bollen, K.A.1    Stine, R.2
  • 16
    • 35649015335 scopus 로고    scopus 로고
    • The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry
    • Bontis, N., Booker, L. D., & Serenko, A. (2007). The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry. Management Decision, 45(9), 1426-1445.
    • (2007) Management Decision , vol.45 , Issue.9 , pp. 1426-1445
    • Bontis, N.1    Booker, L.D.2    Serenko, A.3
  • 18
    • 0010836179 scopus 로고    scopus 로고
    • Searching for a consensus on the antecedent role of service quality and satisfaction: An exploratory cross-national study
    • Brady, M. K., & Robertson, C. J. (2001). Searching for a consensus on the antecedent role of service quality and satisfaction: An exploratory cross-national study. Journal of Business Research, 51, 53-60.
    • (2001) Journal of Business Research , vol.51 , pp. 53-60
    • Brady, M.K.1    Robertson, C.J.2
  • 19
    • 26444549323 scopus 로고    scopus 로고
    • Corporate reputation and philanthropy: An empirical analysis
    • Brammer, S., & Millington, A. (2005). Corporate reputation and philanthropy: An empirical analysis. Journal of Business Ethics, 61, 29-44.
    • (2005) Journal of Business Ethics , vol.61 , pp. 29-44
    • Brammer, S.1    Millington, A.2
  • 21
    • 0002010105 scopus 로고
    • Analyzing models with unobserved variables: Analysis of covariance structures
    • G. Bohrnstedt and E. Borgatta (Eds.), Beverly Hills, CA: Sage Publications
    • Carmines, E., & McIver, J. (1981). Analyzing models with unobserved variables: Analysis of covariance structures. In G. Bohrnstedt & E. Borgatta (Eds.), Social measurement: Current issues (pp. 65-115). Beverly Hills, CA: Sage Publications.
    • (1981) Social Measurement: Current Issues , pp. 65-115
    • Carmines, E.1    McIver, J.2
  • 22
    • 0002182692 scopus 로고
    • Corporate social responsibility and financial performance
    • Cochran, P. L., & Wood, R. A. (1984). Corporate social responsibility and financial performance. Academy of Management Journal, 27(1), 42-56.
    • (1984) Academy of Management Journal , vol.27 , Issue.1 , pp. 42-56
    • Cochran, P.L.1    Wood, R.A.2
  • 23
    • 0002704641 scopus 로고    scopus 로고
    • Accessing the effects of quality, value and customer satisfaction on consumer behavior intentions in service environments
    • Cronin, J. J., Jr., Brady, M. K., & Hult, G. T. M. (2000). Accessing the effects of quality, value and customer satisfaction on consumer behavior intentions in service environments. Journal of Retailing, 76(2), 193-218.
    • (2000) Journal of Retailing , vol.76 , Issue.2 , pp. 193-218
    • Cronin Jr., J.J.1    Brady, M.K.2    Hult, G.T.M.3
  • 25
    • 0000232999 scopus 로고    scopus 로고
    • Media reputation as a strategic resource: An integration of mass communication and resource-based theories
    • Deephouse, D. L. (2000). Media reputation as a strategic resource: An integration of mass communication and resource-based theories. Journal of Management, 26(6), 1091-1112.
    • (2000) Journal of Management , vol.26 , Issue.6 , pp. 1091-1112
    • Deephouse, D.L.1
  • 26
    • 0000723634 scopus 로고
    • The effects of price, brand and store information on buyers' product evaluations
    • Dodds, W. B., Monroe, K. B., & Grewal, D. (1991). The effects of price, brand and store information on buyers' product evaluations. Journal of Marketing Research, 28(4), 307-319.
    • (1991) Journal of Marketing Research , vol.28 , Issue.4 , pp. 307-319
    • Dodds, W.B.1    Monroe, K.B.2    Grewal, D.3
  • 27
    • 33751014337 scopus 로고    scopus 로고
    • Customer satisfaction and loyalty in a digital environment: An empirical test
    • Donio, J., Massari, P., & Passinate, G. (2006). Customer satisfaction and loyalty in a digital environment: An empirical test. Journal of Consumer Marketing, 23(7), 445-457.
    • (2006) Journal of Consumer Marketing , vol.23 , Issue.7 , pp. 445-457
    • Donio, J.1    Massari, P.2    Passinate, G.3
  • 28
    • 0002203858 scopus 로고
    • Managing brand equity
    • Farquhar, P. (1989). Managing brand equity. Marketing Research, 1(3), 24-33.
    • (1989) Marketing Research , vol.1 , Issue.3 , pp. 24-33
    • Farquhar, P.1
  • 29
    • 85044936789 scopus 로고    scopus 로고
    • Corporate reputations as economic assets
    • 10.1111/b.9780631218616.2006.00014.x, A. H. Michael, R. E. Freeman, and J. S. Harrison (Eds.), Blackwell: Oxford
    • Fombrun, C. J. (2001). Corporate reputations as economic assets. In A. H. Michael, R. E. Freeman, & J. S. Harrison (Eds.), Handbook of strategic management. Blackwell: Oxford. doi: 10. 1111/b. 9780631218616. 2006. 00014. x.
    • (2001) Handbook of Strategic Management
    • Fombrun, C.J.1
  • 30
    • 38049186001 scopus 로고    scopus 로고
    • The leadership challenge: Building resilient corporate reputations
    • J. P. Doh and S. A. Stumpf (Eds.), Cheltenham: Edward Elgar
    • Fombrun, C. J. (2005). The leadership challenge: Building resilient corporate reputations. In J. P. Doh & S. A. Stumpf (Eds.), Handbook on responsible leadership and governance in global business (pp. 54-68). Cheltenham: Edward Elgar.
    • (2005) Handbook on Responsible Leadership and Governance in Global Business , pp. 54-68
    • Fombrun, C.J.1
  • 31
    • 0038650313 scopus 로고    scopus 로고
    • Opportunity platforms and safety nets: Corporate citizenship and reputational risk
    • Fombrun, C. J., Gardberg, N. A., & Barnett, M. L. (2000). Opportunity platforms and safety nets: Corporate citizenship and reputational risk. Business and Society Review, 105, 85-106.
    • (2000) Business and Society Review , vol.105 , pp. 85-106
    • Fombrun, C.J.1    Gardberg, N.A.2    Barnett, M.L.3
  • 32
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 39-50.
    • (1981) Journal of Marketing Research , vol.18 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 33
    • 0030518346 scopus 로고    scopus 로고
    • The American customer satisfaction index: Nature, purpose, and findings
    • Fornell, C., Johnson, M. D., Anderson, E. W., Cha, J., & Bryant, B. E. (1996). The American customer satisfaction index: Nature, purpose, and findings. Journal of Marketing, 60(4), 7-18.
    • (1996) Journal of Marketing , vol.60 , Issue.4 , pp. 7-18
    • Fornell, C.1    Johnson, M.D.2    Anderson, E.W.3    Cha, J.4    Bryant, B.E.5
  • 35
    • 33646401406 scopus 로고    scopus 로고
    • Corporate citizenship: Creating intangible assets across institutional environments
    • Gardberg, N. A., & Fombrun, C. J. (2006). Corporate citizenship: Creating intangible assets across institutional environments. Academy of Management Review, 31(2), 329-346.
    • (2006) Academy of Management Review , vol.31 , Issue.2 , pp. 329-346
    • Gardberg, N.A.1    Fombrun, C.J.2
  • 36
    • 26844435794 scopus 로고    scopus 로고
    • The relationship between corporate philanthropy and shareholder wealth: A risk management perspective
    • Godfrey, P. C. (2005). The relationship between corporate philanthropy and shareholder wealth: A risk management perspective. Academy of Management Review, 30, 777-798.
    • (2005) Academy of Management Review , vol.30 , pp. 777-798
    • Godfrey, P.C.1
  • 37
    • 0030500171 scopus 로고    scopus 로고
    • The relationship of customer satisfaction, customer loyalty, and profitability: An empirical study
    • Hallowell, R. (1996). The relationship of customer satisfaction, customer loyalty, and profitability: An empirical study. The International Journal of Service Industry Management, 7(4), 27-42.
    • (1996) The International Journal of Service Industry Management , vol.7 , Issue.4 , pp. 27-42
    • Hallowell, R.1
  • 38
    • 0030822925 scopus 로고    scopus 로고
    • Toward terminological, conceptual, and statistical clarity in the study of mediators and moderators: Examples from the child-clinical and pediatric psychology literatures
    • Holmbeck, G. N. (1997). Toward terminological, conceptual, and statistical clarity in the study of mediators and moderators: Examples from the child-clinical and pediatric psychology literatures. Journal of Consulting and Clinical Psychology, 65(4), 599-610.
    • (1997) Journal of Consulting and Clinical Psychology , vol.65 , Issue.4 , pp. 599-610
    • Holmbeck, G.N.1
  • 41
    • 24144455674 scopus 로고    scopus 로고
    • Risk Management, real options and corporate social responsibility
    • Husted, B. W. (2005). Risk Management, real options and corporate social responsibility. Journal of Business Ethics, 60(2), 175-183.
    • (2005) Journal of Business Ethics , vol.60 , Issue.2 , pp. 175-183
    • Husted, B.W.1
  • 43
    • 21144478550 scopus 로고
    • Conceptualizing, measuring, and managing customer-based brand equity
    • Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1-22.
    • (1993) Journal of Marketing , vol.57 , Issue.1 , pp. 1-22
    • Keller, K.L.1
  • 44
    • 77955748102 scopus 로고    scopus 로고
    • Corporate social responsibility and employee-company identification
    • Kim, H. R., Lee, M., Lee, H. T., & Kim, N. M. (2010). Corporate social responsibility and employee-company identification. Journal of Business Ethics, 95(4), 557-569.
    • (2010) Journal of Business Ethics , vol.95 , Issue.4 , pp. 557-569
    • Kim, H.R.1    Lee, M.2    Lee, H.T.3    Kim, N.M.4
  • 46
    • 77955266665 scopus 로고    scopus 로고
    • The effects of corporate social responsibility on brand performance: The mediating effect of industrial brand equity and corporate reputation
    • Lai, C. S., Chiu, C. J., Yang, C. F., & Pai, D. C. (2010). The effects of corporate social responsibility on brand performance: The mediating effect of industrial brand equity and corporate reputation. Journal of Business Ethics, 95(3), 457-469.
    • (2010) Journal of Business Ethics , vol.95 , Issue.3 , pp. 457-469
    • Lai, C.S.1    Chiu, C.J.2    Yang, C.F.3    Pai, D.C.4
  • 47
    • 21844483407 scopus 로고
    • Stock market reactions to brand extension announcements: The effects of brand attitude and familiarity
    • Lane, V., & Jacobson, R. (1995). Stock market reactions to brand extension announcements: The effects of brand attitude and familiarity. Journal of Marketing, 59(1), 63-77.
    • (1995) Journal of Marketing , vol.59 , Issue.1 , pp. 63-77
    • Lane, V.1    Jacobson, R.2
  • 48
    • 78650376909 scopus 로고    scopus 로고
    • Organizational reputation: An overview
    • Lange, D., Lee, P. M., & Dai, Y. (2011). Organizational reputation: An overview. Journal of Management, 37(1), 153-184.
    • (2011) Journal of Management , vol.37 , Issue.1 , pp. 153-184
    • Lange, D.1    Lee, P.M.2    Dai, Y.3
  • 49
    • 8644240057 scopus 로고    scopus 로고
    • The effect of corporate social responsibility on customer donations to corporate-supported nonprofits
    • Lichtenstein, D. R., Drumwright, M. E., & Braig, B. M. (2004). The effect of corporate social responsibility on customer donations to corporate-supported nonprofits. Journal of Marketing, 68(4), 16-32.
    • (2004) Journal of Marketing , vol.68 , Issue.4 , pp. 16-32
    • Lichtenstein, D.R.1    Drumwright, M.E.2    Braig, B.M.3
  • 50
    • 65249090936 scopus 로고    scopus 로고
    • Character, conformity, or the bottom line? How and why downsizing affected corporate reputation
    • Love, E. G., & Kraatz, M. S. (2009). Character, conformity, or the bottom line? How and why downsizing affected corporate reputation. Academy of Management Journal, 52, 314-335.
    • (2009) Academy of Management Journal , vol.52 , pp. 314-335
    • Love, E.G.1    Kraatz, M.S.2
  • 51
    • 33750806019 scopus 로고    scopus 로고
    • Corporate social responsibility, customer satisfaction, and market value
    • Luo, X., & Bhattacharya, C. B. (2006). Corporate social responsibility, customer satisfaction, and market value. Journal of Marketing, 70(4), 1-18.
    • (2006) Journal of Marketing , vol.70 , Issue.4 , pp. 1-18
    • Luo, X.1    Bhattacharya, C.B.2
  • 52
    • 34547512370 scopus 로고    scopus 로고
    • The power of emotion: Brand communication in business-to-business markets
    • Lynch, J., & de Chernatony, L. (2004). The power of emotion: Brand communication in business-to-business markets. Journal of Brand Management, 11(5), 403-419.
    • (2004) Journal of Brand Management , vol.11 , Issue.5 , pp. 403-419
    • Lynch, J.1    de Chernatony, L.2
  • 54
    • 25844437556 scopus 로고    scopus 로고
    • A stakeholder model for implementing social responsibility in marketing
    • Maignan, I., Ferrell, O. C., & Ferrell, L. (2005). A stakeholder model for implementing social responsibility in marketing. European Journal of Marketing, 39(9/10), 956-977.
    • (2005) European Journal of Marketing , vol.39 , Issue.9-10 , pp. 956-977
    • Maignan, I.1    Ferrell, O.C.2    Ferrell, L.3
  • 55
    • 0035529262 scopus 로고    scopus 로고
    • Corporate social responsibility: A theory of the firm perspective
    • McWilliams, A., & Siegel, D. (2001). Corporate social responsibility: A theory of the firm perspective. Academy of Management Review, 26(1), 117-127.
    • (2001) Academy of Management Review , vol.26 , Issue.1 , pp. 117-127
    • McWilliams, A.1    Siegel, D.2
  • 57
    • 0035587413 scopus 로고    scopus 로고
    • Do consumers expect companies to be socially responsible? The impact of corporate social responsibility on buying behavior
    • Mohr, L. A., Webb, D. J., & Harris, K. E. (2001). Do consumers expect companies to be socially responsible? The impact of corporate social responsibility on buying behavior. Journal of Consumer Affairs, 35(1), 45-72.
    • (2001) Journal of Consumer Affairs , vol.35 , Issue.1 , pp. 45-72
    • Mohr, L.A.1    Webb, D.J.2    Harris, K.E.3
  • 58
    • 84986043614 scopus 로고    scopus 로고
    • Managing brand equity: A look at the impact of attributes
    • Myers, C. A. (2003). Managing brand equity: A look at the impact of attributes. Journal of Product and Brand Management, 12(1), 39-51.
    • (2003) Journal of Product and Brand Management , vol.12 , Issue.1 , pp. 39-51
    • Myers, C.A.1
  • 61
    • 0036627497 scopus 로고    scopus 로고
    • Development of a multi-dimensional scale for measuring the perceived value of a service
    • Petrick, J. F. (2002). Development of a multi-dimensional scale for measuring the perceived value of a service. Journal of Leisure Research, 34(2), 119-134.
    • (2002) Journal of Leisure Research , vol.34 , Issue.2 , pp. 119-134
    • Petrick, J.F.1
  • 62
    • 77958599576 scopus 로고    scopus 로고
    • A tale of two assets: The effects of firm reputation and celebrity on earnings surprise's and investors' reactions
    • Pfarrer, M. D., Pollock, T. G., & Rindova, V. P. (2010). A tale of two assets: The effects of firm reputation and celebrity on earnings surprise's and investors' reactions. Academy of Management Journal, 53, 1131-1152.
    • (2010) Academy of Management Journal , vol.53 , pp. 1131-1152
    • Pfarrer, M.D.1    Pollock, T.G.2    Rindova, V.P.3
  • 63
    • 33845336816 scopus 로고    scopus 로고
    • Strategy and society: The link between competitive advantage and corporate social responsibility
    • Porter, M., & Kramer, M. (2006). Strategy and society: The link between competitive advantage and corporate social responsibility. Harvard Business Review, 84(12), 78-92.
    • (2006) Harvard Business Review , vol.84 , Issue.12 , pp. 78-92
    • Porter, M.1    Kramer, M.2
  • 64
    • 0032381871 scopus 로고    scopus 로고
    • Environmental product differentiation: Implications for corporate strategy
    • Reinhardt, F. (1998). Environmental product differentiation: Implications for corporate strategy. California Management Review, 40(4), 43-73.
    • (1998) California Management Review , vol.40 , Issue.4 , pp. 43-73
    • Reinhardt, F.1
  • 65
    • 0036905213 scopus 로고    scopus 로고
    • Corporate reputation and sustained superior financial performance
    • Roberts, P. W., & Dowling, G. R. (2002). Corporate reputation and sustained superior financial performance. Strategic Management Journal, 23, 1077-1093.
    • (2002) Strategic Management Journal , vol.23 , pp. 1077-1093
    • Roberts, P.W.1    Dowling, G.R.2
  • 66
    • 0002345345 scopus 로고
    • Service quality: Insights and managerial implications from the frontier
    • T. R. Roland and R. L. Oliver (Eds.), New York: Sage Publications, Inc
    • Rust, R. T., & Oliver, R. L. (1994). Service quality: Insights and managerial implications from the frontier. In T. R. Roland & R. L. Oliver (Eds.), Service quality: New directions in theory and practice (pp. 1-19). New York: Sage Publications, Inc.
    • (1994) Service Quality: New Directions in Theory and Practice , pp. 1-19
    • Rust, R.T.1    Oliver, R.L.2
  • 67
    • 33750305132 scopus 로고    scopus 로고
    • Value priorities as combining core factors between CSR and reputation-a qualitative study
    • Siltaoja, M. E. (2006). Value priorities as combining core factors between CSR and reputation-a qualitative study. Journal of Business Ethics, 68(1), 91-111.
    • (2006) Journal of Business Ethics , vol.68 , Issue.1 , pp. 91-111
    • Siltaoja, M.E.1
  • 68
    • 0347372296 scopus 로고
    • The measurement and determinants of brand equity: A financial approach
    • Simon, C. J., & Sullivan, M. W. (1993). The measurement and determinants of brand equity: A financial approach. Marketing Science, 12(1), 28-52.
    • (1993) Marketing Science , vol.12 , Issue.1 , pp. 28-52
    • Simon, C.J.1    Sullivan, M.W.2
  • 69
    • 0141497175 scopus 로고    scopus 로고
    • Corporate social responsibility: Whether or how?
    • Smith, C. N. (2003). Corporate social responsibility: Whether or how? California Management Review, 45(4), 52-76.
    • (2003) California Management Review , vol.45 , Issue.4 , pp. 52-76
    • Smith, C.N.1
  • 70
    • 84992818032 scopus 로고    scopus 로고
    • Cause related marketing: Ethics and the ecstatic
    • Smith, W., & Higgins, M. (2000). Cause related marketing: Ethics and the ecstatic. Business and Society, 39(3), 304-322.
    • (2000) Business and Society , vol.39 , Issue.3 , pp. 304-322
    • Smith, W.1    Higgins, M.2
  • 71
    • 0001710569 scopus 로고    scopus 로고
    • Consumer perceived value: Development of a multiple item scale
    • Sweeney, J. C., Soutar, G. N., & Johnson, L. W. (2001). Consumer perceived value: Development of a multiple item scale. Journal of Retailing, 77(2), 203-220.
    • (2001) Journal of Retailing , vol.77 , Issue.2 , pp. 203-220
    • Sweeney, J.C.1    Soutar, G.N.2    Johnson, L.W.3
  • 72
    • 33751016819 scopus 로고    scopus 로고
    • Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions
    • van Birgelen, M., de Jong, A., & de Ruyter, K. (2006). Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions. Journal of Retailing, 82(4), 367-377.
    • (2006) Journal of Retailing , vol.82 , Issue.4 , pp. 367-377
    • van Birgelen, M.1    de Jong, A.2    de Ruyter, K.3
  • 73
    • 0002719999 scopus 로고
    • Cause-related marketing: A coalignment of marketing strategy and corporate philanthropy
    • Varadarajan, P. R., & Menon, A. (1988). Cause-related marketing: A coalignment of marketing strategy and corporate philanthropy. Journal of Marketing, 52(3), 58-74.
    • (1988) Journal of Marketing , vol.52 , Issue.3 , pp. 58-74
    • Varadarajan, P.R.1    Menon, A.2
  • 74
    • 84986067913 scopus 로고    scopus 로고
    • The antecedents of service quality and product quality and their influences on bank reputation: Evidence from the banking industry in China
    • Wang, Y., Lo, H. P., & Hui, Y. V. (2003). The antecedents of service quality and product quality and their influences on bank reputation: Evidence from the banking industry in China. Managing Service Quality, 13(1), 72-83.
    • (2003) Managing Service Quality , vol.13 , Issue.1 , pp. 72-83
    • Wang, Y.1    Lo, H.P.2    Hui, Y.V.3
  • 75
    • 20344390554 scopus 로고    scopus 로고
    • Measuring brand equity: An evaluation of a consumer-based brand equity scale
    • Washburn, J. H., & Plank, R. E. (2002). Measuring brand equity: An evaluation of a consumer-based brand equity scale. Journal of Marketing Theory & Practice, 10(1), 46-62.
    • (2002) Journal of Marketing Theory & Practice , vol.10 , Issue.1 , pp. 46-62
    • Washburn, J.H.1    Plank, R.E.2
  • 76
    • 0002815002 scopus 로고
    • The dimensionality of consumption emotion patterns and customer satisfaction
    • Westbrook, R. A., & Oliver, R. L. (1991). The dimensionality of consumption emotion patterns and customer satisfaction. Journal of Consumer Research, 18(1), 84-91.
    • (1991) Journal of Consumer Research , vol.18 , Issue.1 , pp. 84-91
    • Westbrook, R.A.1    Oliver, R.L.2
  • 77
    • 0037784748 scopus 로고    scopus 로고
    • Developing and validating a multidimensional consumer-based brand equity scale
    • Yoo, B., & Donth, N. (2001). Developing and validating a multidimensional consumer-based brand equity scale. Journal of Business Research, 52(1), 1-14.
    • (2001) Journal of Business Research , vol.52 , Issue.1 , pp. 1-14
    • Yoo, B.1    Donth, N.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.