Structural modeling and mapping of m-banking influencers in india

Journal of Electronic Commerce Research

Volumn 13, Issue 1, 2012, Pages 70-87

  Ketkar, S P ^a   Shankar, Ravi ^a   Banwet, D K ^a  

^a INDIAN INSTITUTE OF TECHNOLOGY DELHI   (India)

Author keywords

Barriers; Drivers; Ism Interpretive Structural Modeling; M Banking; Micmac

Indexed keywords

EID: 84865087207     PISSN: 19389027     EISSN: 15266133     Source Type: Journal    
DOI: None     Document Type: Article

References (66)

1. Amin, H., " Factors affecting the intentions of customers in Malaysia to use mobile phone credit cards" , Management Research News, Vol. 31, No. 7: 493-503, 2008.
2. Azad, D. H., " Relevance of regulation for MNOs" , Mobile Money Transfer Summit (May-08), available on GSMA website at www.gsmworld.com, 2008.
3. Bains, N., " Pay by Mobile 3GSM Mobile World Congress" , Barcelona, available on GSMA website at www.gsmworld.com, 2008.
4. Barnes, S. J., " The Mobile commerce Value chain: Analysis and future developments" , International Journal of Information Management Vol. 22: 91-108, 2002.
5. Bolan R., Zaragoza A., Nenclares A. and Pastor P., " Using interpretive structural modeling in strategic decision-making groups" , Management Decision, Vol. 43, No. 6: 877-895, 2005.
6. Booze Allen Hamilton, whitepaper (Feb 2008), The Pay-by-Mobile Ecosystem - A macro-economic perspective, 2008
7. Bossuyt Michaë l Van and Hove Leo Van, Mobile payment models and their implications for NextGen MSPs, Belgium, Vol. 9: 31-43, 2007.
8. Boston Consulting Group - BCG, The next billion Consumers - A roadmap for expanding financial inclusion in India, Nov 2007
9. Brown, I., Cajee, Z., Davies, D. and Stroebel, S., " Cell phone banking: predictors of adoption in South Africa-an exploratory study" , International Journal of Information Management, Vol. 23: 381-394, 2003.
10. Carlsson, C. and Walden, P., " Mobile Commerce: A Summary of Quests for Value-Added Products and Services" , Electronic Commerce Conference, Bled, Slovenia, June 17 - 19, 2002.
11. CGAP (Consultative Group to Assist the Poor), UN Foundation and Vodafone Group Foundation, Mobile Phone Banking and Low-income customers: Evidence from South Africa - A report, 2006
12. CGAP, " Microfinance and Mobile Banking: The Story So Far" , Focus note no. 62, Jul 2010.
13. CGAP, " Critical Challenges to Delivering Successful Mobile Money Solutions: Regulatory Environment" , May 2008
14. Condos C., Tames A., Every P. and Simpson T., " Ten usability principles for the development of effective WAP and m-commerce services" , Aslib Proceedings, Vol. 54, No. 6: 345-355, 2002.
15. Diwakar, H. and Vaidya, A., " Information analysis for enabling optimal utilization of service delivery channels in Indian banks" , Seventh IEEE/ACIS International Conference on Computer and Information Science, 2008.
16. Faisal, M. N., Banwet, D. K. and Shankar, R., " Supply chain risk mitigation: modeling the enablers, Business Process Management Journal, Vol. 12, No. 4: 535-552, 2006.
17. Faisal, M. N., Banwet, D. K. and Shankar, R., " Information risks management in supply chains: an assessment and mitigation framework" , Journal of Enterprise Information Management, Vol. 20 No. 6: 677-699, 2007.
18. Gounaris, S. and Dimitriadis, S., " Assessing service quality on the web: evidence from business-to-commerce portals" , Journal of Service Marketing, Vol. 17, No. 5: 529-548, 2003.
19. Gounaris, S., and Koritos, C., " Investigating the drivers of internet banking adoption decision: A comparison of three alternative frameworks" , International Journal of Bank Marketing, Vol. 26, No. 5: 282-304, 2008.
20. GSM Association, Pay by Mobile, (Nov-07) Business Opportunity Analysis - A White Paper GSMA Mobile Money Transfer summit, 2007
21. Hasan M. A., Shankar, R. and Sarkis, J, " A study of barriers to agile manufacturing" Int. J. Agile Systems and Management, Vol. 2, No. 1: 1-22, 2007.
22. Ho, Shu-Hsun and Ko, Ying-yin, " Effects of self-service technology on customer value and customer readiness: The case of Internet banking" , Internet Research, Vol. 18, No. 4: 427-446, 2008.
23. Huang, J. H., Lin, Y. R and Chuang, S. T., " Elucidating user behavior of mobile learning" , The Electronic Library, Vol. 25, No 5: 585-598, 2007.
24. Janes F. R., " Interpretive Structural Modeling (ISM): a methodology for structuring complex issues" , Trans Inst MC Vol. 10, No 3, 1988.
25. Juniper Research Limited, Mobile Payments Markets - Money transfers and remittances 2008~13, Getting the right balance - Money transfers on mobile - a white paper extract, 2008
26. Juniper Research, Mobile - The ATM in your Pocket, a whitepaper extract from Mobile Finance Services - Banking and Payment Markets 2007 ~ 11, 2007
27. Kamesam Vepa, Dy Governor RBI, Retail Banking: Challenges Ahead in Distribution Channels in Urban/Rural India, Twenty-Fifth Bank Economists, Conference - 2003, available on www.rbi.org.in, 2003.
28. Kamesam Vepa, Dy Governor RBI, " Recent Technological Developments in Indian Banking" , available under speeches archives on www.rbi.org.in, 2003.
29. Ketkar, S. P., " Mobile network as banking channel, The Financial Express, New Delhi, 8 September, 2010.
30. Khalifa, M., and Shen, K., N., " Explaining the adoption of transactional B2C mobile commerce" , Journal of Enterprise Information Management, Vol. 21, No. 2: 110-124, 2008.
31. Kumar, P., Shankar, R. and Yadav, S. S., " Flexibility in global supply chain: modeling the enablers" , Journal of Modelling in Management, Vol. 3, No. 3: 277-297, 2008.
32. Laukkanen T., Sinkkonen S., Kivija M. and Laukkanen P., " Innovation resistance among mature Consumers" , The Journal of Consumer Marketing, Vol. 24, No. 7: 419-427, 2007.
33. Laukkanen, T., " Internet vs mobile banking: comparing customer value perceptions" , Business Process Management Journal Vol. 13, No. 6: 788-797, 2007.
34. Leeladhar, V., " Banking with Technology - The Road Ahead" : IT@BFSI-200 Conclave, Key note Address available on RBI's website at www.rbi.org.in, 2005.
35. Lichtenstein, S. and Williamson, K., " Understanding Consumer adoption of Internet Banking: An interpretive study in the Australian Banking context" Journal of Electronic Commerce Research, Vol. 7, No.2: 50-66, 2006.
36. Mallat Niina, Exploring consumer adoption of mobile payments - A qualitative study, Journal of Strategic Information Systems Vol. 16: 413-432, 2007.
37. Mallat, N., Rossi, M. and Tuunainen, V. K., " Mobile banking services" , COMMUNICATIONS OF THE ACM, Vol. 47, No. 5, 2004.
38. MALONE, D. W., Proceedings of the IEEE Vol.63, No. 3, 1975.
39. Manzano, J. A., Navarre, C., L., Mafe, C., R. and Blas, S., S., " Key drivers of internet banking services use" , Online Information Review, Vol. 33 No. 4: 672-695, 2009.
40. Manzano, J., A., Mafe, C., R. and Blas, S. S., " Exploring individual personality factors as drivers of M-shopping acceptance" , Industrial Management & Data Systems Vol. 109, No. 6: 739-757, 2009.
41. Manzano, J., A., Navarre, C., L., Mafe, C. R. and Blas, S., S., " The role of consumer innovativeness and perceived risk in online banking usage" , International Journal of Bank Marketing, Vol. 27, No. 1: 53-75, 2009.
42. Manzano2, J., A., Mafe, C., R. and Blas, S. S., " Exploring individual personality factors as drivers of M-shopping acceptance" , Industrial Management & Data Systems Vol. 109, No. 6: 739-757, 2009.
43. Marti{dotless}n, S., S., and Camarero, C., " How perceived risk affects online buying" , Online Information Review Vol. 33, No. 4: 629-654, 2009.
44. Mohammed, I. R., Shankar, R. and Banwet, D.K., " Creating flex-lean-agile value chain by outsourcing" , Business Process Management Journal, Vol. 14, No. 3: 338-389, 2008.
45. Morgado E.M., Reinhard N., and Watson, R. T., " Adding Value to Key Issues Research" , Communications of AIS Vol. 1, 1999.
46. Okazaki, S., " NEW PERSPECTIVES ON M-COMMERCE RESEARCH" , Journal of Electronic Commerce Research, Vol. 6, No.3: 160-64, 2005.
47. Poon, W.C., " Users' adoption of e-banking services: the Malaysian perspective" , Journal of Business & Industrial Marketing, Vol 23, No. 1: 59-69, 2008.
48. Ram, S. and Sheth, J.N., " Consumer resistance to innovations: the marketing problem and its solutions" , The Journal of Consumer Marketing, Vol. 6, No. 2: 5-14, 1989.
49. Rangarajan, C., Committee Report (Jan 2008) on Financial Inclusion, available on NABARD website at www.nabard.org, 2008.
50. Reddy, Y.V., RBI Governor's speech at Banking Technology Awards Function (Sep-06), Institute for Development and Research in Banking Technology, 2006.
51. RBI - Monthly Bulletin, Reserve Bank of India, Monthly Bulletin - Sep 2009, (Vol. LXII No. 9) available at www.bulletin.rbi.org.in, 2009.
52. RBI, Report on Internet Banking Part 1 and Part 2 available on RBI's website at www.rbi.org.in, 2001.
53. RBI, Mobile Banking Transactions in India - Operative Guidelines for Banks, Sep-08, available at www.rbi.org.in, 2008.
54. RBI, Annual Report, available on RBI's official website at www.rbi.org.in under publications Reports - Annual - Statutory, 2007-08.
55. RBI - DIT, " Financial Sector - Technology Vision Document" , Reserve Bank of India, Department of Information Technology (Jun 2007), available on www.rbi.org.in, 2007.
56. Richardson, B., " Mobile Money Transfer Summit (May 2008)" , organized by GSM Association available on GSMA website (www.gsmworld.com) in Sep-08, under initiatives section, 2008.
57. Robertson, M., GSMA's Mobile Money Transfer Summit (May 2008), " The Mobile Virtual Banking Operator (MVBO) - redefining what it means to be banked, available in Sep-08 on GSMA website (www.gsmworld.com), 2008.
58. Shergill, G. S. and Chen. Z., " Web-based shopping: Consumers' Attitude towards Online Shopping in New Zealand" , Journal of Electronic Commerce Research, Vol. 6, No.2: 79-94, 2005.
59. Srivatsa H.S. and Srinivasan R., Banking Channel Perceptions An Indian Youth perspective, International Marketing Conference on Marketing & Society, 8-10 April, 2007, IIMK, 2007.
60. Szmigin, I., Bourne, H., " Electronic cash: a qualitative assessment of its adoption" , International Journal of Bank Marketing Vol. 17, No. 4: 192-202, 1999.
61. Thakkar J., Deshmukh S.G., Gupta A.D. and Shankar R., " Development of a balanced Scorecard - An integrated approach of Interpretive Structural Modeling (ISM) and Analytic Network Process (ANP)" , International Journal of Productivity and Performance Management, Vol. 56, No. 1: 25-59, 2007.
62. Van Hove L., " Electronic money and the network externalities theory: lessons for real life" , Netnomics Vol. 1, No 2: 137-171, 1999.
63. Wei T., T., Marthandan, G., Chong, A., Y, Ooi, K. B. and Arumugam, S., " What drives Malaysian m-commerce adoption? An empirical analysis" , Industrial Management & Data Systems, Vol. 109, No. 3: 370-388, 2009.
64. Wishart, Neville, Micro payment systems and their application to mobile networks, A publication from infoDev / World Bank in partnership with IFC (International Finance Corporation) and GSMA (GSM Association): http://www.infodev.org/en/Publication.43.html, 2006.
65. Wyk, Y. V., " How Bank-led models generate benefit for Mobile Operators" , Mobile Money Transfer conference - GSMA, 2008.
66. Xue, M., Hitt, L. M. and Harker, P. T., " Customer Efficiency, Channel Usage and Firm Performance in Retail Banking" , 2006.