Public Sector Organizations and Reputation Management: Five Problems

International Public Management Journal

Volumn 15, Issue 2, 2012, Pages 186-206

  Wæraas, Arild ^a   Byrkjeflot, Haldor ^b  

^a STANFORD UNIVERSITY   (United States)

^b UNIVERSITY OF OSLO   (Norway)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84865039153     PISSN: 10967494     EISSN: None     Source Type: Journal    
DOI: 10.1080/10967494.2012.702590     Document Type: Article

References (92)

1. Aaker, D. A. and E. Joachimsthaler. 2000. Brand Leadership. New York: Free Press.
2. Albert, S. and D. A. Whetten. 1985. "Organizational Identity." Pp. 263-295 in B. M. Staw ed., Research in Organizational Behavior. Greenwhich, CT: JAI Press.
3. Allison, G. 1992. "Public and Private Management: Are They Fundamentally Alike in All Unimportant Aspects?." Pp. 371-395 in J. Shafritz and A. Hyde, eds., Classics of Public Administration. Belmont, CA: Wadsworth.
4. American Customer Service Index (ACSI). 2011. American Customer Satisfaction Survey. http://www.theacsi.org/index.php.
5. Antorini, Y. M. and M. Schultz. 2005. "Corporate Branding and the Conformity Trap." Pp. 57-78 in M. Schultz, Y. M. Antorini and F. F. Csaba, eds., Corporate Branding. Purpose/People/Processes. København: Copenhagen Business School Press.
6. Argenti, P. A. 1998. Corporate Communication, 2nd ed. Boston: Irwin/McGraw-Hill.
7. Argenti, P. A. and J. Forman. 2002. The Power of Corporate Communication, 3rd ed. New York: McGraw-Hill.
8. Arnold, J., C. Coombs, A. Wilkinson, J. Loan-Clarke, J. Park, and D. Preston. 2003. "Corporate Images of the United Kingdom National Health Service: Implications for the Recruitment and Retention of Nursing and Allied Health Profession Staff." Corporate Reputation Review 6 (3): 223-238.
9. Aula, P. and S. Mantere. 2008. Strategic Reputation Management: Towards a Company of Good. New York: Routledge.
10. Balmer, J. M. T. and S. A. Greyser, eds. 2003. Revealing the Corporation: Perspectives on Identity, Image, Reputation, Corporate Branding, and Corporate Level Marketing. London: Routledge.
11. Barnett, M. L., J. M. Jermier, and B. A. Lafferty. 2006. "Corporate Reputation: The Definitional Landscape." Corporate Reputation Review 9 (1): 26-38.
12. Bozeman, B. 1987. All Organizations Are Public: Bridging Public and Private Organizational Theories. San Fransisco: Jossey-Bass.
13. Brunsson, N. 1989. The Organization of Hypocrisy: Talk, Decisions and Actions in Organizations. Chichester: Wiley.
14. Brunsson, N. 2006. Mechanisms of Hope: Maintaining the Dream of Rationality in Organizations. Malmö: Copenhagen Business Press.
15. Brunsson, N., and K. Sahlin-Andersson. 2000. " Constructing Organizations: The Example of Public Sector Reform." Organization Studies 21 (4): 721-746.
16. Burns, T. and G. M. Stalker. 1961. The Management of Innovation. Chicago: Quadrangle Books.
17. Byrkjeflot, H. and P. du Gay. 2012. "Bureaucracy-An Idea Whose Time Has Come (Again)." Pp. 85-112 in R. Todnem and T. Diefenbach, eds., Reinventing Hierarchy and Bureaucracy: from the Bureau to Network Organizations. Bingley, UK: Emerald Group Publishing.
18. Carpenter, D. 2002. "Groups, the Media, Agency Waiting Costs, and FDA Drug Approval." American Journal of Poliical Science 46 (July): 490-505.
19. Carpenter, D. 2010. Reputation and Power: Organizational Image and Pharmaceutical Regulation at the FDA. Princeton, NJ: Princeton University Press.
20. Carpenter, D. and G. A. Krause. 2012. "Reputation and Public Administration." Public Administration Review 72 (1): 26-32.
21. Chapleo, C. 2004. "Interpretation and Implementation of Reputation/Brand Management by UK University Leaders." International Journal of Educational Advancement 5 (1): 7-23.
22. Christensen, T., P. Lægreid, P. G. Roness, and K. A. Røvik. 2007. Organization Theory and the Public Sector: Instrument, Culture and Myth. New York: Taylor and Francis.
23. Dahl, R. 1947. "The Science of Public Administration: Three Problems." Public Administration Review 7 (Winter): 1-11.
24. Davies, G., R. Chun, S. Roper, and R. M. V. d. Silva. 2003. Corporate Reputation and Competitiveness. London: Routledge.
25. Deephouse, D. L. 1999. "To Be Different, or to Be the Same? It's a Question (and Theory) of Strategic Balance." Strategic Management Journal 20 (2): 147-166.
26. Deephouse, D. L. and S. M. Carter. 2005. "An Examination of Differences Between Organizational Legitimacy and Organizational Reputation." Journal of Management Studies 42 (2): 329-360.
27. Deephouse, D. L. and M. C. Suchman. 2008. "Legitimacy in Organizational Institutionalism." Pp. 49-77 in R. Greenwood, C. Oliver, K. Sahlin, and R. Suddaby, eds., The SAGE Handbook of Organizational Institutionalism. Thousand Oaks, CA: Sage.
28. DiMaggio, P. J. and W. W. Powell. 1983. "The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields." American Sociological Review 31 (4): 147-160.
29. Doorley, J. and H. F. Garcia. 2007. Reputation Management: The Key to Successful Public Relations and Corporate Communication. New York: Routledge.
30. Dowling, G. R. 2001. Creating Corporate Reputations: Identity, Image, and Performance. Oxford: Oxford University Press.
31. du Gay, P. 2000. In Praise of Bureacracy. London: Sage.
32. Elsbach, K. D. 2006. Organizational Perception Management. Mahwah, NJ: Lawrence Erlbaum Associates.
33. Engwall, L. and K. Sahlin-Andersson, eds. 2002. The Expansion of Management Knowledge: Carriers, Flows, and Sources. Stanford, CA: Stanford Business Books.
34. Farnswarth, S. 2003. Political Support in a Frustrated America. Wesport, CT: Praeger.
35. Fombrun, C. J. 1996. Reputation: Realizing Value from the Corporate Image. Boston: Harvard Business School Press.
36. Fombrun, C. J. and C. van Riel, B. M. 2004. Fame and Fortune: How Successful Companies Build Winning Reputations. Upper Saddle River, NJ: Prentice Hall.
37. Goodsell, C. T. 1989. "Balancing Competing Values." Pp. 575-584 in J. Perry, ed. Handbook of Public Administration. New York: Jossey-Bass.
38. Goodsell, C. T. 2004. The Case for Bureaucracy. Washington, DC: CQ Press.
39. Griffin, A. 2008. New Strategies for Reputation Management: Gaining Control of Issues, Crises, and Corporate Social Responsibility. London: Kogan Page.
40. Griffin, G.2002. Reputation Management. Oxford: Capstone Publishing.
41. Grint, K. 2010. "Wicked Problems and Clumsy Solutions: The Role of Leadership." Pp. 169-286 in S. Brookes and K. Grint, eds., The New Public Leadership Challenge. Houndmills, UK: Palgrave Macmillan.
42. Gustafsson, B. Å. and D. Porsfelt. 2009. "Branding Public Schools in Sweden." Paper presented at the 25th EGOS Colloquium, Barcelona, Spain, July 2.
43. Hargrove, E. C. and J. C. Glidewell, eds. 1990. Impossible Jobs in Public Management. Lawrence, KS: University Press of Kansas.
44. Hatch, M. J. and M. Schultz. 2003. "Bringing the Corporation into Corporate Branding." European Journal of Marketing 37 (7/8): 1041-1064.
45. Hatch, M. J. and M. Schultz. 2008. Taking Brand Initiative: How Companies Can Align Strategy, Culture, and Identity Through Corporate Branding. San Francisco: Jossey-Bass.
46. Hood, C. 1995. "The New Public Management in the 1980s-Variations on a Theme." Accounting Organizations and Society 20 (2-3): 93-109.
47. Hughes, O. E. 1998. Public Management and Administration. An Introduction. South Yarra, Australia: Macmillan Press.
48. Jensen, R. 1999. The Dream Society: How the Coming Shift from Information to Imagination Will Transform Your Business. New York: McGraw-Hill.
49. Kelman, S. 2007. "Public Administration and Organization Studies." Academy of Management Annals 1 (1): 225-267.
50. Kennedy, S. S. 2009. Distrust, American Style Diversity and the Crisis of Public Confidence. Amherst, NY: Prometheus Books.
51. King, B. G. and D. Whetten, A. 2008. "Rethinking the Relationship Between Reputation and Legitimacy: A Social Actor Conceptualization." Corporate Reputation Review 11 (3): 192-207.
52. Krücken, G. and F. Meier. 2006. "Turning the University into an Organizational Actor." Pp. 258-274 in G. S. Drori, J. W. Meyer, and H. Hwang, eds., Globalization and Organization-World Society and Organizational Change. Oxford: Oxford University Press.
53. Lange, D., P. M. Lee, and Y. Dai. 2010. "Organizational Reputation: A Review." Journal of Management 37 (1): 153-184.
54. Lawrence, P. R. and J. W. Lorsch. 1967. Organization and Environment: Managing Differentiation and Integration. Cambride, MA: MIT Press.
55. Lewis, G. B. and S. A. Frank. 2002. "Who Wants to Work for the Government?" Public Administration Review 62 (4): 395-404.
56. Light, P. 1999. The New Public Service. Washington, DC: Brookings Institution.
57. Lindblom, C. E. 1977. Politics and Markets. New York: Basic Books.
58. Luoma-Aho, V. 2006. "Reputation Among the Public: It Can Be Measured." Pp. 119-130 in Nuclear Energy Agency, ed., OECD Nuclear Energy Agency, Building, Measuring, and Improving Public Confidence in the Nuclear Regulator. Paris: OECD.
59. Luoma-Aho, V. 2007. "Neutral Reputation and Public Sector Organizations." Corporate Reputation Review 10 (2): 124-143.
60. Maor, M. 2007. "A Scientific Standard and an Agency's Legal Independence: Which of These Reputation Protection Mechanisms Is Less Susceptible to Political Moves?" Public Administration 85 (4): 961-978.
61. Maor, M. 2010. "Organizational Reputation and Jurisdictional Claims: The Case of the U.S. Food and Drug Administration." Governance: An International Journal of Policy, Administration, and Institutions 23 (1): 133-159.
62. Meyer, J. W. and B. Rowan. 1977. "Institutional Organizations: Formal Structure as Myth and Ceremony." American Journal of Sociology 83 (2): 340-363.
63. Mintzberg, H.1996. "Managing Government: Governing Management."Harvard Business Review (May/June): 75-83.
64. Morley, M. 1998. How to Manage Your Global Reputation. Basingstoke: MacMillan.
65. Nye, J., S. Joseph, P. D. Zelikow, and D. C. King, eds. 1998. Why People Don't Trust Government, 3rd ed. Cambridge, MA: Harvard University Press.
66. Olins, W. 2000. "How Brands are Taking Over the Corporation." Pp. 51-65 in M. Schultz, M. J. Hatch, and M. H. Larsen, eds., The Expressive Organization: Linking Identity, Reputation and the Corporate Brand. Oxford: Oxford University Press.
67. Olsen, J. P. 2005. "Maybe It Is Time to Rediscover Bureaucracy." Journal of Public Administration Research and Theory 16 (1): 1-24.
68. Organisation for Economic Co-operation and Development (OECD). 2000. Trust in Government: Ethics Measures in OECD Countries. Paris: OECD.
69. Osborne, D. and T. Gaebler. 1992. Reinventing Government: How the Entrepreneurial Spirit Is Transforming the Public Sector. New York: Plume.
70. Osborne, D. and P. Plastrik. 1997. Banishing Bureaucracy: The Five Strategies for Reinventing Government. Reading, MA: Addison-Wesley.
71. Perry, J. and A. Hondeghem. 2008. Motivation in Public Management: The Call of Public Service. New York: Oxford University Press.
72. Pfeffer, J. and G. R. Salancik. 1978. The External Control of Organizations: A Resource Dependence Perspective. New York, NY: Harper and Row.
73. Pine, B. J. and J. H. Gilmore. 1999. The Experience Economy: Work Is Theatre and Every Business a Stage. Boston: Harvard Business School Press.
74. Rainey, H. G. 1991. Understanding and Managing Public Organizations. San Fransisco: Jossey-Bass.
75. Reputation Institute. 2010. Global RepTrak™ Pulse Study: Studying the reputations and expectations of thousands of corporations around the world. http://www.reputationinstitute.com/global-reptrak-pulse.
76. Rhee, M. and M. Valdez. 2009. "Contextual Factors Surrounding Reputation Damage with Potential Implications for Reputation Repair." Academy of Management Review 34 (1): 146-168.
77. Rindova, V. P., I. O. Williamson, A. P. Petkova, and J. M. Sever. 2005. "Being Good or Being Known: An Empirical Examination of the Dimensions, Antecedents, and Consequences of Organizational Reputation." Academy of Management Journal 48 (8): 1033-1049.
78. Ryan, A. M. 2007. "How Can the Corporate Sector Concepts of 'Reputation' and 'Trust' Be Used by Local Government? A Study to Establish a Model of Reputation Management for Local Government." Asia Pacific Public Relations Journal 8: 37-75.
79. Røvik, K. A. 2002. "The Secrets of the Winners: Management Ideas that Flow." Pp. 133-144 in K. Sahlin and L. Engwall, eds., The Expansion of Management Knowledge: Carriers, Flows, and Sources. Stanford, CA: Stanford Business Books.
80. Salomonsen, H. H. 2008. "Strategic Communication and Identities in Local Government." Paper presented at 23rd EGOS Colloquium, Amsterdam.
81. Sataøen, H. L. and A. Wæraas. 2010. "Part of the Big Family? The Ambiguity of Brand Leadership in the Public Sector." Pp. 39-54 in J. Ramirez, ed., Public Leadership. New York: Nova Publishers.
82. Scott, R. W. 1998. Organizations. Rational, Natural, and Open Systems. Upper Saddle River, NJ: Prentice Hall.
83. Suchman, M. C. 1995. "Managing Legitimacy: Strategic and Institutional Approaches." The Academy of Management Review 20 (3): 571-610.
84. van de Walle, S.2007. "Confidence in the Civil Service: An International Comparison." Pp. 171-201 in K. Schedler and I. Proeller, eds., Cultural Aspects of Public Management Reforms. Amsterdam: Elsevier.
85. van de Walle, S. 2011. "NPM: Restoring the Public Trust Through Creating Distrust?" Pp. 309-320 in T. Christensen and P. Lægreid, eds., The Ashgate Research Companion to New Public Management. London: Ashgate.
86. van Riel, C. B. M. and C. Fombrun. 2007. Essentials of Corporate Communication: Implementing Practices for Effective Reputation Management. New York: Routledge.
87. Wæraas, A. 2008. "Can Public Sector Organizations Be Coherent Corporate Brands?" Marketing Theory 8 (2): 205-221.
88. Wæraas, A. 2009. "On Weber: Legitimacy and Legitimation in Public Relations." Pp. 302-322 in Ø. Ihlen, B. van Ruler, and M. Fredrikson, eds., Public Relations and Social Theory: Key Concept and Figures. New York: Routledge.
89. Wæraas, A. and M. N. Solbakk. 2009. "Defining the Essence of a University: Lessons from Higher Education Branding." Higher Education 57 (4): 449-462.
90. Waldo, D. 1992. The Enterprise of Public Administration. Novate, CA: Chandler and Sharp.
91. Walker, K. 2010. "A Systematic Review of the Corporate Reputation Review Literature: Definition, Measurement, and Theory." Corporate Reputation Review 12 (4): 357-387.
92. Wilson, J. Q. 1989. Bureaucracy: What Government Agencies Do and Why They Do It. New York: Basic Books.