Contextual factors surrounding reputation damage with potential implications for reputation repair

Academy of Management Review

Volumn 34, Issue 1, 2009, Pages 146-168

  Rhee, Mooweon ^a   Valdez, Michael E ^a  

^a UNIVERSITY OF HAWAII   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 58549092577     PISSN: 03637425     EISSN: None     Source Type: Journal    
DOI: 10.5465/AMR.2009.35713324     Document Type: Review

References (113)

1. Allen, F. 1984. Reputation and product quality. RAND Journal of Economics, 15: 311-327.
2. Anderson, E. W., & Weitz, B. 1992. The use of pledges to build and sustain commitment in distribution channels. Journal of Marketing Research, 29: 18-34.
3. Arndt, M., & Bigelow, B. 2000. Presenting structural innovation in an institutional environment: Hospital's use of impression management. Administrative Science Quarterly, 45: 494-522.
4. Bandyopadhyay, S. P., & Kao, J. L. 2001. Competition and Big 6 brand name reputation: Evidence from the Ontario municipal audit market. Contemporary Accounting Research, 18(3): 27-64.
5. Banerjee, A., & Duflo, E. 2000. Reputation effects and the limits of contracting: A study of the Indian software industry. Quarterly Journal of Economics, 115: 989-1018.
6. Banks, D. T., Hutchinson, T. W., & Meyer, R. J. 2002. Reputation in marketing channels: Repeated-transactions bargaining with two-sided uncertainty. Marketing Science, 21: 251-272.
7. Bansal, P., & Clelland, I. 2004. Talking trash: Legitimacy, impression management, and unsystematic risk in the context of the natural environment. Academy of Management Journal, 47: 93-103.
8. Barro, R. J., Gordon, D. B., & Page, M. P. 1983. Rules, discretion and reputation in a model of monetary policy. Journal of Monetary Economics, 12: 101-121.
9. Benjamin, B. A., & Podolny, J. M. 1999. Status, quality, and social order in the California wine industry. Administrative Science Quarterly, 44: 563-589.
10. Berger, I., Fisek, M. H., Norman, R. Z., & Wagner, D. G. 1985. The formation of reward expectations in status situations. In J. Berger & M. Zelditch (Eds.), Status, rewards, and influence: 215-261. San Francisco: Jossey-Bass.
11. Berger, P. L., & Luckmann, T. 1967. The social construction of reality. New York: Doubleday.
12. Black, E. L., Comes, T. A., & Richardson, V. J. 2000. The market valuation of corporate reputation. Corporate Reputation Review, 3(1): 31-42.
13. Brody, R. G., & Kaplan, S. E. 1996. Escalation of commitment among internal auditors. Auditing: A Journal of Practice and Theory, 15(1): 1-13.
14. Bromiley, P., & Marcus, A. A. 1989. The deterrent to dubious corporate behavior: Probability and safety recalls. Strategic Management Journal 10: 233-250.
15. Burgoon, J. K. 1978. A communication model of personal space violation: Explication and an initial test. Human Communication Research, 4: 129-142.
16. Cable, D. M., & Graham, M. E. 2000. The determinants of job seekers' reputation perceptions. Journal of Organizational Behavior, 21: 929-947.
17. Carroll, G. R. 1985. Concentration and specialization: Dynamics of niche width in populations of organizations. American Journal of Sociology. 90: 1262-1283.
18. Carroll, G. R., Dobrev, S. D., & Swaminathan, A. 2002. Organizational process of resource partitioning. Research in Organizational Behavior, 24: 1-40.
19. Carroll, G. R., & Swaminathan, A. 2000. Why the microbrewery movement? Organizational dynamics of resource partitioning in the U.S. brewing industry. American Journal of Sociology. 106: 715-762.
20. Castellucci, F. 2002. Status, change, and performance in Formula One racing. Unpublished doctoral dissertation, Stanford University, Stanford, CA.
21. Certo, S. T. 2003. Signaling with board structures. Academy of Management Review, 28: 432-446.
22. Chaney, P. K., & Philipich, K. L. 2002. Shredded reputation: The cost of audit failure. Journal of Accounting Research, 40: 1221-1245.
23. Choi, C. J., & Kim, J. B. 1996. The reputation, learning and quality uncertainty. Journal of Consumer Marketing, 13(5): 47-55.
24. Chu, W., & Chu, W. 1994. Signaling quality by selling through a reputable retailer An example of renting the reputation of another agent. Marketing Science, 13: 177-189.
25. Church, B. K., & Schneider, A. 1993. Auditor objectivity: The effect of prior involvement in audit program design. Accounting and Finance, 33(2): 61-78.
26. Clark, B. H., & Montgomery, D. B. 1998. Deterrence, reputations, and competitive cognition. Management Science, 44: 62-82.
27. Coombs, W. T. 1998. An analytic framework for crisis situations: Better responses from a better understanding of the situation. Journal of Public Relations Research, 10:177-191.
28. Coombs, W. T. 1999. Information and compassion in crisis responses: A test of their effects. Journal of Public Relations Research, 11: 125-142.
29. Dawar, N., & Parker, P. 1994. Marketing universals: Consumers' use of brand name, price, physical appearance, and retailer reputation as signals of product quality. Journal of Marketing, 58(2): 81-95.
30. Deis, D. R., & Giroux, G. A. 1992. Determinants of audit quality in the public sector. Accounting Review, 67: 462-479.
31. Deutsch, Y., & Ross, T. W. 2003. You are known by the directors you keep: Reputable directors as a signaling mechanism for young firms. Management Science, 49:1003-1017.
32. Diamond, D. W. 1989. Reputation acquisition in debt markets. Journal of Political Economy, 97: 828-862.
33. Diamond, D. W. 1991. Monitoring and reputation: The choice between bank loans and directly placed debt. Journal of Political Economy, 99: 689-721.
34. Dobrev, S. D., & Kim, T.-Y. 2006. Positions among organizations in a population: Moves between market segments and the evolution of industry structure. Administrative Science Quarterly, 51: 230-261.
35. Dollinger, M. J., Golden, P. A., & Saxton, T. 1997. The effect of reputation on the decision to joint venture. Strategic Management Journal 18: 127-140.
36. Dutton, J. E., & Dukerich, J. M. 1991. Keeping an eye on the mirror: Image and identity in organizational adaptation. Academy of Management Journal, 34: 517-554.
37. The Economist. 1989. The Food and Drug Administration: Under siege. August 12: 60-61.
38. Elsbach, K. D. 1994. Managing organizational legitimacy in the California cattle industry: The construction and effectiveness of verbal accounts. Administrative Science Quarterly, 39: 57-88.
39. Elsbach, K. D., & Kramer, R. M. 1996. Members' responses to organizational identity threats: Encountering and countering the Business Week rankings. Administrative Science Quarterly, 41: 442-476.
40. Elsbach, K. D., Sutton, R. I., & Principe, K. E. 1998. Averting expected challenges through anticipatory impression management: A study of hospital billing. Organization Science, 9: 68-86.
41. Ely, J., & Valimaki, J. 2003. Bad reputation. Quarterly Journal of Economics, 118: 785-814.
42. Ferguson, T. D., Deephouse, D. L., & Ferguson, W. L. 2000. Do strategic groups differ in reputation? Strategic Management Journal, 21: 1195-1214.
43. Financial Times. 1996. The wisdom of Salomon. September 24:8.
44. Fiske, S. T., & Taylor, S. E. 1991. Social cognition (2nd ed.). New York: McGraw-Hill.
45. Fombrun, C. 1996. Reputation: Realizing value from the corporate image. Boston: Harvard Business School Press.
46. Fombrun, C., & Shanley, M. 1990. What's in a name? Reputation building and corporate strategy. Academy of Management Journal, 33: 233-258.
47. Fombrun, C. J., Gardberg, N. A., & Sever, J. M. 2000. The reputation quotient: A multi-stakeholder measure of corporate reputation. Journal of Brand Management 7: 241-255.
48. Francis, J. R., Reichelt, K., & Wang, D. 2005. The pricing of national and city-specific reputations for industry expertise in the U.S. audit market. Accounting Review, 80: 113-137.
49. Ganesan, S. 1994. Determinants of long-term orientation in buyer-seller relationships. Journal of Marketing, 58(2): 1-19.
50. Gatewood, R. D., Gowan, M. A., & Lautenschlager, G. J. 1993. Corporate image, recruitment image, and initial job choice decisions. Academy of Management Journal, 36: 414-427.
51. Goldberg, S. D., & Harzog, B. B. 1996. Oil spill: Management crisis or crisis management? Journal of Contingencies and Crisis Management, 4: 1-9.
52. Gittell, H. H., Cameron, K., Lim. S., & Rivas, V. 2006. Relationships, layoffs, and organizational resilience: Airline industry response to September 11. Journal of Applied Behavioral Science, 42: 300-329.
53. The Guardian. 2004. Business: Scandal not my fault, says Enron chief. June 28: 20.
54. Hale, J. E., Dulek. R. E., & Hale, D. P. 2005. Crisis response communication challenges: Building theory from qualitative data. Journal of Business Communication, 42:112-134.
55. Hannan, M. T., & Freeman, J. 1984. Structural inertia and organizational change. American Sociological Review, 49: 149-164.
56. Haunschild, P. R., & Rhee, M. 2004. The role of volition in organizational learning: The case of automotive product recalls. Management Science, 50: 1545-1560.
57. Healy, P. M., & Palepu, K. G. 1993. The effect of firms' financial disclosure strategies on stock prices. Accounting Horizons, 7(1): 1-11.
58. Hill G.E. Knowlton, Inc. 2004. Corporate reputation watch. New York: Hill & Knowlton, Inc.
59. Hoffer, G. E., Pruit, S. W., & Reilly, R. J. 1994. When recalls matter: Factor affecting owner response to automotive recalls. Journal of Consumer Affairs, 28: 96-106.
60. Hoffman, A. T., & Ocasio, W. 2001. Not all events are attended equally: Toward a middle-range theory of industry at-tention to external events. Organization Science, 12: 414-434.
61. Homer, J. 2002. Reputation and competition. American Eco-nomic Review. 92: 644-663.
62. Hoskisson, R. E., & Hitt, M. A. 1994. Downscopina: How to fame the diversified firm. New York: Oxford University Press.
63. Hsu, G., & Podolny, J. M. 2004. Critiquing the critics: An approach for the comparative evaluation of critical schemas. Social Science Research, 34: 189-214.
64. Kim, T.-Y., Oh, H., & Swaminathan, A. 2006. Framing interorganizational network change: A network inertia per-spective. Academy of Management Review, 31: 704-720.
65. Klein, B., & Leffler, K. B. 1981. The role of market forces in assuring contractual performances. Journal of Political Economy, 89: 615-641.
66. Larkin, J. 2003. Strategic reputation risk management. New York: Palgrave.
67. Liker, J. K. 2004. The Toyota way: 14 management principles from the world's greatest manufacturer. New York: McGraw-Hill.
68. Marcus, A. A., & Goodman, R. S. 1991. Victims and shareholders: The dilemmas of presenting corporate policy during a crisis. Academy of Management Journal, 14: 281-305.
69. Marcus, A. A., & Nichols, M. L. 1999. On the edge: Heeding the warnings of unusual events. Organization Science, 10: 482-499.
70. Masten, A. S. 2001. Ordinary magic: Resilience processes in development. American Psychologist, 56: 227-238.
71. McGuire, J. B., Sundgren, A., & Schneeweis, T. 1988. Corporate social responsibility and firm financial performance. Academy of Management Journal, 31: 854-872.
72. Messier, W. F., Jr., & Quilliam, W. C. 1992. The effects of accountability on judgment: Development of hypotheses for auditing. Auditing: A Journal of Practice and Theory, 11(Supplement): 123-138.
73. Milgrom, P., & Roberts, I. 1982. Predation, reputation and entry deterrence. Journal of Economic Theory, 27: 253-279.
74. Moore, D. A.. Tetlock, P. E, Tanlu, L., & Bazennan, M. H. 2006. Conflicts of interest and the case of auditor independence: Moral seduction and strategic issue cycling. Academy of Management Review, 31: 10-29.
75. Peli, G., & Nooteboom, B. 1999. Market partitioning and the geometry of resource space. American Journal of Sociology, 104: 1132-1153.
76. Perrow, C. 1986. Complex organizations: A critical essay. Glencoe, IL: Scott Foresman.
77. Peteraf, M., & Shanley, M. 1997. Getting to know you: A theory of strategic group identity. Strategic Management Journal. 18(Summer Special Issue): 165-186.
78. Podolny, J. M. 1993. A status-based model of market competition. American Journal of Sociology. 98: 829-872.
79. Podolny, J. M. 2005. Status signals: A sociological study of market competition. Princeton, NJ: Princeton University Press.
80. Podolny, J. M., & Scott Morton, F. M. 1999. Social status, entry and predation: The case of British shipping cartels 1879-1929. Journal of Industrial Economics, 47: 41-67.
81. Pollock, T. G., & Rindova, V. P. 2003. Media legitimation effects in the market for initial public offerings. Academy of Management Journal, 46: 631-642.
82. Porac, J. F., Ventresca, M. J., & Mishina, Y. 2002. Interorganizational cognition and interpretation. In J. A. C. Baum (Ed.), Companion to organizations: 579-598. Malden, MA: Blackwell.
83. Preston, L. E., & O'Bannon, D. P. 1997. The corporate social-financial performance relationship: A typology and analysis. Business & Society, 36: 419-429.
84. Rao, H. 1994. The social construction of reputation: Certification contests, legitimization, and the survival of organizations in the American automobile industry: 1895-1912. Strategic Management Journal, 15(Winter Special Issue): 29-44.
85. Rhee, M., & Haunschild, P. R. 2006. The liability of good reputation: A study of product recalls in the U.S. automobile industry. Organization Science, 17: 101-117.
86. Rindova, V. P., Pollock, T. G., & Hayward, M. L. A. 2006. Celebrity firms: The social construction of market popularity. Academy of Management Review, 31: 50-71.
87. Rindova, V. P., Williamson, I. O., Petkova, A. P., & Sever, J. M. 2005. Being good or being known: An empirical examination of the dimensions, antecedents, and consequences of organizational reputation. Academy of Management Journal 48: 1033-1049.
88. Rogerson, W. P. 1983. Reputation and product quality. RAND Journal of Economics, 14: 508-516.
89. Schoorman, F. D., Bazerman, M. H., & Atkin, R. S. 1981. Inter-locking directorates: A strategy for reducing environmental uncertainty. Academy of Management Review, 6: 243-251.
90. Shane, S., & Cable, D. 2002. Network ties, reputation, and the financing of new ventures. Management Science, 48: 364-381.
91. Shapiro, C. 1982. Consumer information, product quality, and seller reputation. Bell Journal ot Economics, 13: 20-35.
92. Shapiro, C. 1983. Premiums for high quality products as returns to reputations. Quarterly Journal of Economics, 98: 659-679.
93. Shrum, W., & Wutbnow, R. 1988. Reputational status of organizations in technical systems. American Journal of Sociology. 93: 882-912.
94. Simonson, L., & Tversky, A. 1992. Choice in context: Tradeoff contrast and extremeness aversion. Journal of Market-ing Research. 29: 281-295.
95. Sorensen, J. B., & Stuart, T. E. 2000. Aging, obsolescence, and organizational innovation. Administrative Science Quarterly. 45: 81-112.
96. Staw, B. M. 1981. The escalation of commitment to a course of action. Academy of Management Review, 6: 577-587.
97. Staw, B. M., & Epstein, L. D. 2000. What bandwagons bring: Effects of popular management techniques on corporate performance, reputation, and CEO pay. Administrative Science Quarterly, 45: 523-556.
98. Stevens, B. 1999. Persuasion, probity, and paltering: The Prudential crisis. Journal of Business Communication, 36: 319-334.
99. Stinchcombe, A. L. 1965. Social structure and organizations. In J. G. March (Ed.), Handbook of organizations: 142-193. Chicago: Rand McNaIIy.
100. Stuart, T. E. 2000. Intel-organizational alliances and the performance of firms: A study of growth and innovation rates in a high-technology industry. Strategic Management Journal 21: 791-811.
101. Stuart, T. E., Hoang. H., & Hybels, R. 1999. Interorganizational endorsements and the performance of entrepreneurial ventures. Administrative Science Quarterly, 44: 315-349.
102. Sutton, R. I. & Callahan, A. L. 1987. The stigma of bankruptcy: Spoiled organizational image and its management. Academy of Management Journal, 30: 405-436.
103. Tan, H.-T. 1995. Effects of expectations, prior involvement, and review awareness on memory for audit evidence and judgment. Journal of Accounting Research, 33: 113-135.
104. Toms, J. S. 2002. Firm resources, quality signals and the determinants of corporate environmental reputation: Some UK evidence. British Accounting Review, 34: 257-282.
105. Turban, D. B., & Greening, D. W. 1997. Corporate social performance and organizational attractiveness to prospective employees. Academy of Management Journal, 40: 658-673.
106. Tversky, A., & Kahneman, D. 1974. Judgment under uncertainty: Heuristics and biases. Science, 185: 1124-1131.
107. USA Today. 2002. How did business get so darn dirty? June 12: IB.
108. Washington, M., & Zajac, E. J. 2005. Status evolution and composition: Theory and evidence. Academy of Management Journal, 48: 282-296.
109. Westphal, J. D., & Zajac, E. J., 1998. The symbolic management of stockholders: Corporate governance reforms and shareholder reactions. Administrative Science Quarterly, 43: 127-153.
110. Wilson, T. E., & Grimlund, R. A. 1990. An examination of the importance of an auditor's reputation. Auditing: A Journal of Practice and Theory, 9(1): 43-59.
111. Yoo, B., Donthu, N., & Lee, S. 2000. An examination of selected marketing mix elements and brand equity. Journal of the Academy of Marketing Science, 28: 195-211.
112. Zuckerman, E. W. 2000. Focusing the corporate product: Securities analysts and de-diversification. Administrative Science Quarterly, 45: 591-619.
113. Zuckerman, E. W., & Kim, T.-Y. 2003. The critical trade-off: Identity assignment and box-office success in the feature film industry. Industrial and Corporate Change, 12: 27-66.