An empirical investigation of the effectiveness of an integrated service recovery system

Operations Management Research

Volumn 5, Issue 1-2, 2012, Pages 25-36

  Smith, Jeffery S ^a   Karwan, Kirk R ^b   Markland, Robert E ^c  

^a FLORIDA STATE UNIVERSITY   (United States)

^b FURMAN UNIVERSITY   (United States)

^c UNIVERSITY OF SOUTH CAROLINA   (United States)

Author keywords

Service operations; Service recovery; Structural equation modeling; Survey research

Indexed keywords

EID: 84864415244     PISSN: 19369735     EISSN: 19369743     Source Type: Journal    
DOI: 10.1007/s12063-012-0063-0     Document Type: Article

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