A study of service quality in rural ICT renters of Iran by SERVQUAL

Telecommunications Policy

Volumn 36, Issue 7, 2012, Pages 571-578

  Saraei, Soudabe ^a   Amini, Amir M ^a  

^a ISFAHAN UNIVERSITY OF TECHNOLOGY   (Iran)

Author keywords

Expectations; Perceptions; Rural ICT centers; Service quality; Tele center

Indexed keywords

COMMON SENSE; EXPECTATIONS; NATIONAL PLANNING; QUALITY INDICES; RURAL TELECOMMUNICATION SERVICES; SERVICE QUALITY; SERVQUAL; TELE-CENTER;

QUALITY OF SERVICE; SENSORY PERCEPTION;

RURAL AREAS;

EID: 84863200298     PISSN: 03085961     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.telpol.2012.03.002     Document Type: Article

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