An assessment of the dimensionality of should and will service expectations

Canadian Journal of Administrative Sciences

Volumn 21, Issue 4, 2004, Pages 361-375

  Laroche, Michel ^a,b   Kalamas, Maria ^a   Cheikhrouhou, Soumaya ^a   Cézard, Adélaïde ^a  

^a Dept of Electrical and Computer Engineering   (Canada)

^b Canada   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 18144424048     PISSN: 08250383     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1936-4490.2004.tb00351.x     Document Type: Article

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