The moderating role of confidence in expectations and the asymmetric influence of disconfirmation on customer satisfaction

Service Industries Journal

Volumn 23, Issue 5, 2003, Pages 20-47

  Yi, Youjae ^a   La, Suna ^a  

^a Seoul National University   (South Korea)

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EID: 0345304293     PISSN: 02642069     EISSN: None     Source Type: Journal    
DOI: 10.1080/02642060308565622     Document Type: Article

References (58)

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