메뉴 건너뛰기




Volumn 31, Issue 2, 2007, Pages 109-132

Catching the early walker: An examination of potential antecedents of rapid student exit from business-related undergraduate degree programmes in a post-1992 university

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84861197237     PISSN: 0309877X     EISSN: 14699486     Source Type: Journal    
DOI: 10.1080/03098770701267556     Document Type: Article
Times cited : (15)

References (63)
  • 1
    • 84990374507 scopus 로고    scopus 로고
    • From disgust to delight: Do customers hold a grudge?
    • Andreassen, T., 2001. From disgust to delight: do customers hold a grudge?. Journal of Service Research, 4(1): 39–49.
    • (2001) Journal of Service Research , vol.4 , Issue.1 , pp. 39-49
    • Andreassen, T.1
  • 2
    • 75749097455 scopus 로고    scopus 로고
    • Service failure and loyalty: An exploratory study of airline customers
    • Bejou, D., and Palmer, A., 1998. Service failure and loyalty: an exploratory study of airline customers. Journal of Services Marketing, 12(1): 7–22.
    • (1998) Journal of Services Marketing , vol.12 , Issue.1 , pp. 7-22
    • Bejou, D.1    Palmer, A.2
  • 3
    • 18844437732 scopus 로고    scopus 로고
    • Determinants of undergraduate student drop-out rates in a university business studies department
    • Bennett, R., 2003. Determinants of undergraduate student drop-out rates in a university business studies department. Journal of Further and Higher Education, 27(2): 123–141.
    • (2003) Journal of Further and Higher Education , vol.27 , Issue.2 , pp. 123-141
    • Bennett, R.1
  • 4
    • 38349126382 scopus 로고    scopus 로고
    • Students' motives for enrolling on business degrees in a post-1992 university
    • Bennett, R., 2004. Students' motives for enrolling on business degrees in a post-1992 university. International Journal of Educational Management, 18(1): 25–36.
    • (2004) International Journal of Educational Management , vol.18 , Issue.1 , pp. 25-36
    • Bennett, R.1
  • 5
    • 33746860953 scopus 로고    scopus 로고
    • Factors associated with student plagiarism in a post-1992 university
    • Bennett, R., 2005. Factors associated with student plagiarism in a post-1992 university. Assessment and Evaluation in Higher Education, 30(2): 137–162.
    • (2005) Assessment and Evaluation in Higher Education , vol.30 , Issue.2 , pp. 137-162
    • Bennett, R.1
  • 6
    • 0002262483 scopus 로고
    • Factors related to persistence among Asian, black, Hispanic, and white undergraduates at a predominantly white university: Comparison between first and fourth year cohorts
    • Bennett, C., and Okinaka, A., 1990. Factors related to persistence among Asian, black, Hispanic, and white undergraduates at a predominantly white university: comparison between first and fourth year cohorts. Urban Review, 22(1): 33–60.
    • (1990) Urban Review , vol.22 , Issue.1 , pp. 33-60
    • Bennett, C.1    Okinaka, A.2
  • 7
  • 8
    • 79960245668 scopus 로고
    • Becoming a student
    • Lewis I., (ed), London: Croom Helm,. Edited by
    • Billington, V., 1984. “ Becoming a student ”. In The student experience of higher education, Edited by: Lewis, I. 97–111. London: Croom Helm.
    • (1984) The student experience of higher education , pp. 97-111
    • Billington, V.1
  • 9
    • 0001965293 scopus 로고
    • The service encounter: Diagnosing favourable and unfavourable incidents
    • Bitner, M., Brooms, B., and Tetreault, M., 1990. The service encounter: diagnosing favourable and unfavourable incidents. Journal of Marketing, 54(1): 71–84.
    • (1990) Journal of Marketing , vol.54 , Issue.1 , pp. 71-84
    • Bitner, M.1    Brooms, B.2    Tetreault, M.3
  • 12
    • 84973203765 scopus 로고
    • Psychometric properties of the alternative form of the education participation scale
    • Boshier, R., 1991. Psychometric properties of the alternative form of the education participation scale. Adult Educational Quarterly, 41(2): 150–167.
    • (1991) Adult Educational Quarterly , vol.41 , Issue.2 , pp. 150-167
    • Boshier, R.1
  • 14
    • 84937334319 scopus 로고    scopus 로고
    • Bridging the gap for students at risk of school failure: A social work-initiated middle to high school transition program
    • Chapman, M., and Sawyer, J., 2001. Bridging the gap for students at risk of school failure: a social work-initiated middle to high school transition program. Children and Schools, 23(4): 235–240.
    • (2001) Children and Schools , vol.23 , Issue.4 , pp. 235-240
    • Chapman, M.1    Sawyer, J.2
  • 16
    • 84900823358 scopus 로고
    • Nottingham: University of Nottingham Department of Adult Education
    • Daines, J., 1992. Adults learning, Nottingham: University of Nottingham Department of Adult Education.
    • (1992) Adults learning
    • Daines, J.1
  • 17
    • 0001073758 scopus 로고
    • Building theory from case study research
    • Eisenhardt, K., 1989. Building theory from case study research. Academy of Management Review, 14(4): 532–550.
    • (1989) Academy of Management Review , vol.14 , Issue.4 , pp. 532-550
    • Eisenhardt, K.1
  • 18
    • 18944408337 scopus 로고    scopus 로고
    • Cautions and precautions on the use of ‘borrowed’ scales in marketing research
    • Sutor T., (ed), New Orleans: Society for Marketing Advances, Proceedings of the Annual Meeting of the Society for Marketing Advances, and,. Edited by
    • Engelland, B., Alford, B., and Taylor, R., 2001. “ Cautions and precautions on the use of ‘borrowed’ scales in marketing research ”. In Marketing advances in pedagogy, process and philosophy, Edited by: Sutor, T. 152–156. New Orleans: Society for Marketing Advances. Proceedings of the Annual Meeting of the Society for Marketing Advances
    • (2001) Marketing advances in pedagogy, process and philosophy , pp. 152-156
    • Engelland, B.1    Alford, B.2    Taylor, R.3
  • 19
    • 0034338325 scopus 로고    scopus 로고
    • Patterns of response to an approach to studying inventory across contrasting groups and contexts
    • Entwistle, N., Tait, H., and McCune, V., 2000. Patterns of response to an approach to studying inventory across contrasting groups and contexts. European Journal of Psychology of Education, 15(1): 33–48.
    • (2000) European Journal of Psychology of Education , vol.15 , Issue.1 , pp. 33-48
    • Entwistle, N.1    Tait, H.2    McCune, V.3
  • 20
    • 0347572330 scopus 로고    scopus 로고
    • The potential for autonomy in learning: Perceptions of competence, motivation and locus of control in first-year undergraduate students
    • Fazey, D., and Fazey, J., 2002. The potential for autonomy in learning: perceptions of competence, motivation and locus of control in first-year undergraduate students. Studies in Higher Education, 26(3): 345–361.
    • (2002) Studies in Higher Education , vol.26 , Issue.3 , pp. 345-361
    • Fazey, D.1    Fazey, J.2
  • 22
    • 84986145975 scopus 로고    scopus 로고
    • Attributions of service switching: A study of consumers' and providers' perceptions of child-care service delivery
    • Grace, D., and O'Cass, A., 2001. Attributions of service switching: a study of consumers' and providers' perceptions of child-care service delivery. Journal of Services Marketing, 15(4): 300–321.
    • (2001) Journal of Services Marketing , vol.15 , Issue.4 , pp. 300-321
    • Grace, D.1    O'Cass, A.2
  • 23
    • 84891389769 scopus 로고    scopus 로고
    • 50% target a shadow of original idea
    • February 18
    • Hill, P., 2005, February 18. 50% target a shadow of original idea. Times Higher Education Supplement,: 6
    • (2005) Times Higher Education Supplement , pp. 6
    • Hill, P.1
  • 24
    • 84986097764 scopus 로고    scopus 로고
    • A CIT investigation of servicescape failures and associated recovery strategies
    • Hoffman, K., Kelley, S., and Chung, B., 2003. A CIT investigation of servicescape failures and associated recovery strategies. Journal of Services Marketing, 17(4): 322–340.
    • (2003) Journal of Services Marketing , vol.17 , Issue.4 , pp. 322-340
    • Hoffman, K.1    Kelley, S.2    Chung, B.3
  • 25
    • 0004092516 scopus 로고
    • Madison, WI: University of Wisconsin Press
    • Houle, C., 1961. The inquiring mind, Madison, WI: University of Wisconsin Press.
    • (1961) The inquiring mind
    • Houle, C.1
  • 26
    • 0141605734 scopus 로고    scopus 로고
    • London: House of Commons Select Committee on Education and Employment, Policy Unit Briefing Paper 15
    • House of Commons. 2001. Higher education: student retention, London: House of Commons Select Committee on Education and Employment. Policy Unit Briefing Paper 15
    • (2001) Higher education: Student retention
  • 27
    • 21344457413 scopus 로고    scopus 로고
    • Studaxology: The expertise students need to be effective in higher education
    • Janssen, P., 1996. Studaxology: the expertise students need to be effective in higher education. Higher Education, 31(2): 117–141.
    • (1996) Higher Education , vol.31 , Issue.2 , pp. 117-141
    • Janssen, P.1
  • 28
    • 85107910598 scopus 로고
    • Customer switching behaviour in service industries: An exploratory study
    • Keaveney, S., 1995. Customer switching behaviour in service industries: an exploratory study. Journal of Marketing, 59(2): 71–82.
    • (1995) Journal of Marketing , vol.59 , Issue.2 , pp. 71-82
    • Keaveney, S.1
  • 29
    • 84986038195 scopus 로고    scopus 로고
    • Enrolments in higher education: Do economic incentives matter?
    • Lauer, C., 2002. Enrolments in higher education: do economic incentives matter?. Education and Training, 44(4/5): 179–186.
    • (2002) Education and Training , vol.44 , Issue.4-5 , pp. 179-186
    • Lauer, C.1
  • 30
    • 23044525812 scopus 로고    scopus 로고
    • The impact of major on college persistence among freshmen
    • Leppel, K., 2001. The impact of major on college persistence among freshmen. Higher Education, 41(3): 327–342.
    • (2001) Higher Education , vol.41 , Issue.3 , pp. 327-342
    • Leppel, K.1
  • 31
    • 84986083409 scopus 로고    scopus 로고
    • Service failures and recovery in retail banking: The customers' perspective
    • Lewis, B., and Spyrakopoulos, S., 2001. Service failures and recovery in retail banking: the customers' perspective. International Journal of Bank Marketing, 19(1): 37–47.
    • (2001) International Journal of Bank Marketing , vol.19 , Issue.1 , pp. 37-47
    • Lewis, B.1    Spyrakopoulos, S.2
  • 33
    • 29144481234 scopus 로고    scopus 로고
    • Mind the gap: Are students prepared for higher education?
    • Lowe, H., and Cook, A., 2003. Mind the gap: are students prepared for higher education?. Journal of Further and Higher Education, 27(1): 53–76.
    • (2003) Journal of Further and Higher Education , vol.27 , Issue.1 , pp. 53-76
    • Lowe, H.1    Cook, A.2
  • 34
    • 3142784485 scopus 로고    scopus 로고
    • Students at risk: Students' general study orientations and abandoning/prolonging the course of studies
    • Mackinen, J., Olkinuora, E., and Lonka, K., 2004. Students at risk: students' general study orientations and abandoning/prolonging the course of studies. Higher Education, 48(2): 173–188.
    • (2004) Higher Education , vol.48 , Issue.2 , pp. 173-188
    • Mackinen, J.1    Olkinuora, E.2    Lonka, K.3
  • 37
    • 0001657623 scopus 로고    scopus 로고
    • The prediction of freshmen attrition: An examination of the importance of certain demographic, academic, financial and social factors
    • McGrath, M., and Braunstein, A., 1997. The prediction of freshmen attrition: an examination of the importance of certain demographic, academic, financial and social factors. College Student Journal, 31(2): 396–408.
    • (1997) College Student Journal , vol.31 , Issue.2 , pp. 396-408
    • McGrath, M.1    Braunstein, A.2
  • 40
    • 33644520256 scopus 로고    scopus 로고
    • Consequences of perceived acceptability of a bank's service failures
    • Michel, S., 2004. Consequences of perceived acceptability of a bank's service failures. Journal of Financial Services Marketing, 8(4): 367–377.
    • (2004) Journal of Financial Services Marketing , vol.8 , Issue.4 , pp. 367-377
    • Michel, S.1
  • 41
    • 12844268518 scopus 로고    scopus 로고
    • An evaluation of factors influencing the self-concept, self-esteem and academic stress for direct and re-entry students in higher education
    • Michie, F., Glachan, M., and Bray, D., 2001. An evaluation of factors influencing the self-concept, self-esteem and academic stress for direct and re-entry students in higher education. Educational Psychology, 21(4): 455–472.
    • (2001) Educational Psychology , vol.21 , Issue.4 , pp. 455-472
    • Michie, F.1    Glachan, M.2    Bray, D.3
  • 42
    • 84937385427 scopus 로고    scopus 로고
    • Neighbourhood effects on sense of school coherence and educational behaviour in students at risk of school failure
    • Nash, J., 2002. Neighbourhood effects on sense of school coherence and educational behaviour in students at risk of school failure. Children and Schools, 24(2): 73–89.
    • (2002) Children and Schools , vol.24 , Issue.2 , pp. 73-89
    • Nash, J.1
  • 43
    • 11044230460 scopus 로고    scopus 로고
    • Changes in college student composition and implications for marketing education: Revisiting predictors of academic success
    • Nonis, S., Hudson, G., Philhours, M., and Teng, J., 2005. Changes in college student composition and implications for marketing education: revisiting predictors of academic success. Journal of Business Research, 58(3): 321–329.
    • (2005) Journal of Business Research , vol.58 , Issue.3 , pp. 321-329
    • Nonis, S.1    Hudson, G.2    Philhours, M.3    Teng, J.4
  • 45
    • 0031227465 scopus 로고    scopus 로고
    • Customer delight: Foundations, findings and managerial insight
    • Oliver, R., Rust, R., and Varki, S., 1997. Customer delight: foundations, findings and managerial insight. Journal of Retailing, 73(3): 311–336.
    • (1997) Journal of Retailing , vol.73 , Issue.3 , pp. 311-336
    • Oliver, R.1    Rust, R.2    Varki, S.3
  • 46
    • 85068283858 scopus 로고    scopus 로고
    • Pedagogic challenges revisited: Reviewing the evidence
    • Brighton: Learning and Teaching Support Network, Proceedings of the LTSN BEST Annual Conference 2003, and,. In
    • Ottewill, R., and Macfarlane, B., 2003. “ Pedagogic challenges revisited: reviewing the evidence ”. In Creativity and innovation in academic practice, Brighton: Learning and Teaching Support Network. Proceedings of the LTSN BEST Annual Conference 2003
    • (2003) Creativity and innovation in academic practice
    • Ottewill, R.1    Macfarlane, B.2
  • 48
    • 0000261513 scopus 로고
    • Measurement of academic self-concept in college students
    • Reynolds, W., 1988. Measurement of academic self-concept in college students. Journal of Personality Assessment, 52(2): 223–240.
    • (1988) Journal of Personality Assessment , vol.52 , Issue.2 , pp. 223-240
    • Reynolds, W.1
  • 49
    • 0013180090 scopus 로고    scopus 로고
    • The relationships between college experience and academic performance among minority students
    • Saenz, R., Marcouldes, G., Junn, E., and Young, R., 1999. The relationships between college experience and academic performance among minority students. International Journal of Educational Management, 13(4): 199–207.
    • (1999) International Journal of Educational Management , vol.13 , Issue.4 , pp. 199-207
    • Saenz, R.1    Marcouldes, G.2    Junn, E.3    Young, R.4
  • 50
    • 0001785608 scopus 로고    scopus 로고
    • Understanding customer delight and outrage
    • Schneider, B., and Bowen, D., 1999. Understanding customer delight and outrage. Sloan Management Review, Fall: 35–45.
    • (1999) Sloan Management Review , vol.Fall , pp. 35-45
    • Schneider, B.1    Bowen, D.2
  • 51
  • 53
    • 1842563980 scopus 로고    scopus 로고
    • Motivation and attribution at secondary school: The role of ethnic group and gender
    • Siann, G., 1996. Motivation and attribution at secondary school: the role of ethnic group and gender. Gender and Education, 8(3): 261–274.
    • (1996) Gender and Education , vol.8 , Issue.3 , pp. 261-274
    • Siann, G.1
  • 58
    • 84909620730 scopus 로고    scopus 로고
    • Nice legs: Shame about the teaching
    • February 1
    • Todd, Z., 2002, February 1. Nice legs: shame about the teaching. Times Higher Education Supplement,: 21
    • (2002) Times Higher Education Supplement , pp. 21
    • Todd, Z.1
  • 59
    • 0031990067 scopus 로고    scopus 로고
    • Service consumption critical in failure recovery
    • Webster, C., and Sundaram, D., 1998. Service consumption critical in failure recovery. Journal of Business Research, 41(2): 153–159.
    • (1998) Journal of Business Research , vol.41 , Issue.2 , pp. 153-159
    • Webster, C.1    Sundaram, D.2
  • 60
    • 84992998988 scopus 로고    scopus 로고
    • The impact of service failure severity on service recovery evaluations and post-recovery relationships
    • Weun, S., Beatty, S., and Jones, M., 2004. The impact of service failure severity on service recovery evaluations and post-recovery relationships. Journal of Services Marketing, 18(2): 133–146.
    • (2004) Journal of Services Marketing , vol.18 , Issue.2 , pp. 133-146
    • Weun, S.1    Beatty, S.2    Jones, M.3
  • 61
    • 2442504727 scopus 로고    scopus 로고
    • The impact of customer participation and service expectation on Locus attributions following service failure
    • Yen, H., Gwinner, K., and Su, W., 2004. The impact of customer participation and service expectation on Locus attributions following service failure. International Journal of Service Industry Management, 15(1): 7–26.
    • (2004) International Journal of Service Industry Management , vol.15 , Issue.1 , pp. 7-26
    • Yen, H.1    Gwinner, K.2    Su, W.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.