Ask and you shall hear (but not always): Examining the relationship between manager consultation and employee voice

Personnel Psychology

Volumn 65, Issue 2, 2012, Pages 251-282

  Tangirala, Subrahmaniam ^a   Ramanujam, Rangaraj ^b  

^a UNIVERSITY OF MARYLAND   (United States)

^b VANDERBILT UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84860673826     PISSN: 00315826     EISSN: 17446570     Source Type: Journal    
DOI: 10.1111/j.1744-6570.2012.01248.x     Document Type: Article

References (92)

1. Aguinis H, Beaty JC, Boik RJ, Pierce CA. (2005). Effect size and power in assessing moderating effects of categorical variables using multiple regression: A 30-year review. Journal of Applied Psychology, 90, 94-107.
2. Anderson C, Kilduff GJ. (2009). The pursuit of status in social groups. Current Directions in Psychological Science, 18, 295-298.
3. Ashford SJ, Rothbard NP, Piderit SK, Dutton JE. (1998). Out on a limb: The role of context and impression management in selling gender-equity issues. Administrative Science Quarterly, 43, 23-57.
4. Ashford SJ, Sutcliffe KE, Christianson MK. (2009). Speaking up and speaking out: The leadership dynamics of voice in organizations. In Greenberg J, Edwards MS (Eds.), Voice and silence in organizations (pp.175-202). Bingley, UK : Emerald.
5. Ashforth BE. (1989). The experience of powerlessness in organizations. Organizational Behavior and Human Decision Processes, 43, 207-242.
6. Avery DR, Quiñones MA. (2002). Disentangling the effects of voice: The incremental roles of opportunity, behavior, and instrumentality in predicting procedural fairness. Journal of Applied Psychology, 87, 81-86.
7. Axtell CM, Holman DJ, Unsworth KL, Wall TD, Waterson PE, Harrington E. (2000). Shop floor innovation: Facilitating the suggestion and implementation of ideas. Journal of Occupational and Organizational Psychology, 73, 265-285.
8. Bandura A. (1978). Reflections on self-efficacy. Advances in Behavioral Research and Therapy, 1, 237-269.
9. Bandura A. (1997). Self-efficacy: The exercise of control. New York : W.H. Freeman.
10. Baron RM, Kenny DA. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic and statistical considerations. Journal of Personality and Social Psychology, 51, 1173-1182.
11. Bauer DJ, Preacher KJ, Gil KM. (2006). Conceptualizing and testing random indirect effects and moderated mediation in multilevel models: New procedures and recommendations. Psychological Methods, 11, 142-163.
12. Belenky M, Clinchy B, Goldberger N, Tarule J. (1997). Women's ways of knowing: The development of self, voice, and mind. New York : HarperCollins/Basic.
13. Berger J, Cohen BP, Zelditch M. (1972). Status characteristics and social interaction. American Sociological Review, 37, 241-255.
14. Brass DJ. (1984). Being in the right place: A structural analysis of individual influence in an organization. Administrative Science Quarterly, 29, 518-539.
15. Brockner J, Heuer L, Siegel P, Wiesenfeld B, Martin C, Grover S, Reed T, Bjorgvinsson S. (1998). The moderating effect of self-esteem in reaction to voice: Converging evidence from five studies. Journal of Personality and Social Psychology, 75, 394-407.
16. Burris ER, Detert JR, Chiaburu DS. (2008). Quitting before leaving: The mediating effects of psychological investment and detachment on voice. Journal of Applied Psychology, 93, 912-922.
17. Cammann C, Fichman M, Jenkins GD, Klesh JR. (1983). Assessing the attitudes and perceptions of organizational members. In Seashore SE, Lawler EE, Mirvis PH, Cammann CC (Eds.), Assessing organizational change (pp. 71-138). New York, NY : Wiley.
18. Chen S, Lee-Chai AY, Bargh JA. (2001). Relationship orientation as a moderator of the effects of social power. Journal of Personality and Social Psychology, 80, 173-187.
19. Choi JN. (2007). Change-oriented organizational citizenship behavior: Effects of work environment characteristics and intervening psychological processes. Journal of Organizational Behavior, 28, 467-484.
20. Cunningham CE, Woodward CA, Shannon HS, Macintosh J, Lendrum B, Rosenbloom D, Brown J. (2002). Readiness for organizational change: A longitudinal study of workplace, psychological, and behavioral correlates. Journal of Occupational and Organizational Psychology, 75, 377-392.
21. Detert JR, Burris ER. (2007). Leadership behavior and employee voice: Is the door really open? Academy of Management Journal, 50, 869-884.
22. Detert JR, Edmondson AC. (2011). Implicit voice theories: Taken-for-granted rules of self-censorship at work. Academy of Management Journal, 54, 461-488.
23. Detert JR, Trevino LK. (2010). Speaking up to higher ups: How supervisors and skip-level leaders influence employee voice. Organization Science, 21, 249-270.
24. Dillman DA. (2000). Mail and internet surveys: The tailored design method. New York, NY : Wiley.
25. Dutton J, Ashford S, Lawrence K, Miner-Rubino K. (2002). Red light, green light: making sense of the organizational context for issue selling. Organization Science, 13, 355-369.
26. Dutton J, Ashford S, Wierba L, O'Neill R, Hayes E. (1997). Reading the wind: How middle managers read the context for issue selling. Strategic Management Journal, 18, 407-423.
27. Edmondson AC. (1996). Learning from mistakes is easier said than done: Group and organizational influences on the detection and correction of human error. Journal of Applied Behavioral Sciences, 32, 5-28.
28. Edmondson AC. (2003). Speaking up in the operating room: How team leaders promote learning in interdisciplinary action teams. Journal of Management Studies, 40, 1419-1452.
29. Edwards JE, Lambert LS. (2007). Methods for integrating moderation and mediation: A general framework using moderated path analysis. Psychological Methods, 12, 1-22.
30. Eisenberger R, Stinglhamber F, Vandenberghe C, Sucharski IL, Rhoades L. (2002). Perceived supervisor support: Contributions to perceived organizational support and employee retention. Journal of Applied Psychology, 87, 565-573.
31. Elsass PM, Graves LM. (1997). Demographic diversity in decision making groups: The experiences of women and people of color. Academy of Management Review, 22, 946-973.
32. Frese M, Fay D. (2001). Personal initiative (PI): An active performance concept for work in the 21st century. In Staw BM, Sutton RM (Eds.), Research in organizational behavior (Vol. 23, pp. 133-187). Amsterdam : Elsevier Science.
33. Galvin BM, Balkundi P, Waldman DA. (2010). Spreading the word: The role of surrogates in charismatic leadership processes. Academy of Management Review, 35, 477-494.
34. Gist ME. (1987). Self-efficacy: Implications for organizational behavior and human resource management. Academy of Management Review, 12, 472-485.
35. Gist ME, Mitchell TR. (1992). Self-efficacy: A theoretical analysis of its determinants and malleability. Academy of Management Review, 17, 183-211.
36. Glauser MJ. (1984). Upward information flow in organizations: Review and conceptual analysis. Human Relations, 37, 613-643.
37. Graen GB, Scandura TA. (1987). Toward a psychology of dyadic organizing. In Cummings LL, Staw BM (Eds.), Research in organizational behavior (Vol. 9, pp. 175-208). Greenwich, CT : JAI.
38. Griffin MA, Parker SK, Mason CM. (2010). Leader vision and the development of adaptive and proactive performance: A longitudinal study. Journal of Applied Psychology, 95, 174-182.
39. Helmreich RL, Merritt AC. (1998). Culture at work: National, organizational, and professional influences. Aldershot, UK : Ashgate.
40. Hirschman AO. (1970). Exit, voice, and loyalty: Responses to decline in firms, organizations, and states. Cambridge, MA : Harvard University Press.
41. IOM (Institute of Medicine). (2004). Keeping patients safe: Transforming the work environment of nurses. Washington, DC : National Academies Press.
42. Janssen O, de Vries T, Cozijnsen AJ. (1998). Voicing by adapting and innovating employees: An empirical study on how personality and environment interact to affect voice behavior. Human Relations, 51, 945-967.
43. Kanfer R. (1990). Motivation theory and industrial/organizational psychology. In Dunnette MD, Hough L (Eds.), Handbook of industrial and organizational psychology: Theory in industrial and organizational psychology (pp. 75-170). Palo Alto, CA : C. P. Press.
44. Keltner D, Gruenfeld DH, Anderson C. (2003). Power, approach, and inhibition. Psychological Review, 110, 265-284.
45. Kim H, Yukl G. (1998). Relationships of managerial effectiveness and advancement to self-reported and subordinate-reported leadership behaviors from the multiple-linkage model. Leadership Quarterly, 6, 361-377.
46. Kipnis D. (1972). Does power corrupt Journal of Personality and Social Psychology, 24, 33-41.
47. Leana CR. (1987). Power relinquishment versus power sharing: Theoretical clarification and empirical comparison of delegation and participation. Journal of Applied Psychology, 72, 228-233.
48. Lee-Chai AY, Chen S, Chartrand TL. (2001). From Moses to Marcos: Individual differences in the use and abuse of power. In Lee-Chai AY, Bargh JA (Eds.), The use and abuse of power: Multiple perspectives on the causes of corruption (pp. 57-74). Philadelphia, PA : Psychology Press.
49. LePine JA, Van Dyne L. (1998). Predicting voice behavior in work groups. Journal of Applied Psychology, 83, 853-868.
50. LePine JA, Van Dyne L. (2001). Voice and cooperative behavior as contrasting forms of contextual performance: Evidence of differential relationships with Big Five personality characteristics and cognitive ability. Journal of Applied Psychology, 86, 326-336.
51. Likert R. (1967). The human organization: Its management and value. New York, NY : McGraw-Hill
52. Locke EA, Schweiger DM, Latham GP. (1986). Participation in decision making: When should it be used? Organizational Dynamics, 14, 65-79.
53. Mechanic D. (1962). Sources of power of lower participants in complex organizations. Administrative Science Quarterly, 7, 349-364.
54. Milliken FJ, Morrison EW, Hewlin P. (2003). An exploratory study of employee silence: Issues that employees don't communicate upward and why. Journal of Management Studies, 40, 1453-1476.
55. Morrison EW, Rothman NB. (2009). Silence and the dynamics of power. In Greenberg J, Edwards MJ (Eds.), Voice and Silence in Organizations (pp. 111-134). Bingley, UK : Emerald.
56. Morrison EW, Wheeler-Smith S, Kamdar D. (2011). Speaking up in groups: A cross-level study of group voice climate and voice. Journal of Applied Psychology, 96, 183-191.
57. Nemeth C. (1997). Managing innovation: When less is more. California Management Review, 40, 59-74.
58. Parker SK, Wall TD, Jackson PR. (1997). That's not my job: Developing flexible employee work orientations. Academy of Management Journal, 40, 899-929.
59. Podsakoff PM, MacKenzie SB, Lee JY, Podsakoff NP. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 879-903.
60. Preacher KJ, Zyphur MJ, Zhang Z. (2010). A general multilevel SEM framework for assessing multilevel mediation. Psychological Methods, 15, 209-233.
61. Raudenbush S, Bryk A, Cheong YF, Congdon R. (2004). HLM6: Hierarchical linear and nonlinear modeling. Lincolnwood, IL : Scientific Software International, Inc.
62. Rogelberg SG, Stanton JM. (2007). Understanding and dealing with organizational survey nonresponse. Organizational Research Methods, 10, 195-209.
63. Rusbult CE, Farrell D, Rogers G, Mainous AG. (1988). Impact of exchange variables on exit, voice, loyalty, and neglect: An integrative model of responses to declining job satisfaction. Academy of Management Journal, 31, 599-627.
64. Ryan KD, Oestreich DK. (1998). Driving fear out of the workplace: How to overcome the invisible barriers to quality, productivity, and innovation. San Francisco, CA : Jossey Bass.
65. Saari LM, Judge TA. (2004). Employee attitudes and job satisfaction. Human Resource Management, 43, 395-407.
66. Saunders DM, Sheppard BH, Knight V, Roth J. (1992). Employee voice to supervisors. Employee Responsibilities and Rights Journal, 5, 241-259.
67. Shapiro DL, Brett JM. (2005). What is the role of control in organizational justice? In Greenberg J, Colquitt J (Eds.), Handbook of organizational justice (pp.155-177). Mahwah, NJ : Erlbaum.
68. Simpson R. (2004). Masculinity at work: The experiences of men in female dominated occupations, Work, Employment & Society, 18, 349-368.
69. Snijders TAB, Bosker RJ. (1999). Multilevel analysis: An introduction to basic and advanced multilevel modeling. London, UK: Sage
70. Sorra JS, Nieva VF. (2004). Hospital survey on patient safety culture. AHRQ Publication No. 04-0041. Rockville, MD : Agency for Healthcare Research and Quality.
71. Sparrowe RT, Liden RC. (2005). Two routes to influence: Integrating leader member exchange and network perspectives. Administrative Science Quarterly, 50, 505-535.
72. Spreitzer GM. (1995). Psychological empowerment in the workplace: Dimensions, measurement, and validation. Academy of Management Journal, 38, 1442-1465.
73. Steel P, König CJ. (2006). Integrating theories of motivation. Academy of Management Review, 31, 889-913.
74. Tangirala S, Ramanujam R. (2008a). Exploring non-linearity in employee voice: The effects of personal control and identification. Academy of Management Journal, 51, 1189-1203.
75. Tangirala S, Ramanujam R. (2008b). Employee silence on critical work issues: The cross-level effects of procedural justice climate. Personnel Psychology, 61, 37-68.
76. Tangirala S, Ramanujam R. (2009). The sound of loyalty: Voice or silence? In Greenberg J, Edwards MS (Eds.), Voice and silence in organizations (pp. 203-224). Bingley, UK : Emerald Press.
77. Thompson ER. (2007). Development and validation of an internationally reliable short-form of the positive and negative affect schedule (PANAS). Journal of Cross-Cultural Psychology, 38, 227-242.
78. Van Dyne L, Kamdar D, Joireman J. (2008). In-role perceptions buffer the impact of low LMX on helping and enhance the impact of high LMX on voice. Journal of Applied Psychology, 93, 1195-1207.
79. Van Dyne L, LePine JA. (1998). Helping and voice extra-role behaviors: Evidence of construct and predictive validity. Academy of Management Journal, 41, 108-119.
80. Venkataramani V, Green SG, Schleicher DJ. (2010). Well-connected leaders. The impact of the leader's social network ties on LMX and member attitudes. Journal of Applied Psychology, 95, 1071-1084.
81. Venkataramani V, Tangirala S. (2010). When and why do central employees speak up? An examination of mediating and moderating variables. Journal of Applied Psychology, 95, 582-591.
82. Vroom VH. (1964). Work and motivation. New York, NY : John Wiley and Sons.
83. Vroom VH. (2000). Leadership and the decision-making process. Organizational Dynamics, 28( 4 ), 82-94.
84. Vroom VH, Jago AG. (1988). The new leadership: Managing participation in organizations. Englewood Cliffs, NJ : Prentice Hall.
85. Walumbwa F, Schaubroeck J. (2009). Leader personality traits and employee voice behavior: mediating roles of ethical leadership and work group psychological safety. Journal of Applied Psychology, 94, 1275-1286.
86. Watson D, Clark LA, Tellegen A. (1988). Development and validation of brief measures of positive and negative affect: The PANAS scales. Journal of Personality and Social Psychology, 54, 1063-1070.
87. Weick KE, Sutcliffe KM. (2001). Managing the unexpected: Assuring high performance in an age of complexity, San Francisco, CA : Jossey-Bass.
88. Wiesenfeld BM, Swann WB, Jr, Brockner J, Bartel C. (2007). Is more fairness always preferred? Self-esteem moderates reactions to procedural justice. Academy of Management Journal, 50, 1235-1253.
89. Withey MJ, Cooper WH. (1989). Predicting exit, voice, loyalty, and neglect. Administrative Science Quarterly, 34, 521-539.
90. Yukl G, Fu PP. (1999). Determinants of delegation and consultation. Journal of Organizational Behavior, 20, 219-232.
91. Yukl G, Wall S, Lepsinger R. (1990). Preliminary report on validation of the managerial practices survey. In Clark KE, Clark MB (Eds.), Measures of leadership (pp. 223-238). West Orange, NJ : Leadership Library of America.
92. Zhang Z, Zyphur MJ, Preacher KJ. (2009). Testing multilevel mediation using hierarchical linear models: Problems and solutions. Organizational Research Methods, 12, 695-719.