The strategy formation process in the EFQM Excellence Model: A critical review and new perspectives

Total Quality Management and Business Excellence

Volumn 22, Issue 7, 2011, Pages 727-742

  Balbastre Benavent, F ^a   Canet Giner, M T ^a  

^a UNIVERSITY OF VALENCIA   (Spain)

Author keywords

business excellence; EFQM model; integrative strategic process; strategy formation process

Indexed keywords

EID: 84859330645     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783363.2011.585773     Document Type: Review

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