The mediating role of engagement and burnout in the relationship between employees' emotion regulation strategies and customer outcomes

European Journal of Work and Organizational Psychology

Volumn 21, Issue 1, 2012, Pages 150-168

  Yagil, Dana ^a  

^a UNIVERSITY OF HAIFA   (Israel)

Author keywords

Burnout; Emotion regulation; Engagement; Service

Indexed keywords

EID: 84857332187     PISSN: 1359432X     EISSN: 14640643     Source Type: Journal    
DOI: 10.1080/1359432X.2011.557549     Document Type: Article

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