Staff burnout and patient satisfaction: Evidence of relationships at the care unit level

Journal of Occupational Health Psychology

Volumn 7, Issue 3, 2002, Pages 235-241

  Garman, Andrew N ^a   Corrigan, Patrick W ^b   Morris, Scott ^c  

^a RUSH UNIVERSITY   (United States)

^b UNIVERSITY OF CHICAGO   (United States)

^c ILLINOIS INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; BURNOUT; DOCTOR PATIENT RELATION; HEALTH CARE PERSONNEL; HUMAN; PATIENT CARE; PATIENT SATISFACTION; PRIORITY JOURNAL; STATISTICAL MODEL; TEAMWORK; WORK ENVIRONMENT; EMPLOYMENT; FEMALE; HEALTH SERVICES RESEARCH; HOSPITAL PERSONNEL; HOSPITAL SUBDIVISIONS AND COMPONENTS; HUMAN RELATION; MALE; MANPOWER; PSYCHOLOGICAL ASPECT; REHABILITATION; UNITED STATES;

BURNOUT, PROFESSIONAL; EMPLOYMENT; FEMALE; HEALTH SERVICES RESEARCH; HOSPITAL UNITS; HOSPITAL-PATIENT RELATIONS; HUMANS; MALE; MIDWESTERN UNITED STATES; PATIENT CARE TEAM; PATIENT SATISFACTION; PERSONNEL, HOSPITAL; PROFESSIONAL-PATIENT RELATIONS; REHABILITATION;

EID: 0036635005     PISSN: 10768998     EISSN: None     Source Type: Journal    
DOI: 10.1037/1076-8998.7.3.235     Document Type: Article

References (25)

1. Arthur, N. M. (1990). The assessment of burnout: A review of three inventories useful for research and counseling. Journal of Counseling and Development, 69, 186-189.
2. Bryk, A. S., & Raudenbush, S. W. (1992). Hierarchical linear models: Applications and data analysis methods. Thousand Oaks, CA: Sage.
3. Cherniss, C. (1980). Professional burnout in human service organizations. New York: Praeger.
4. Cohen, J. (1988). Statistical power analyses for the behavioral sciences. Hillsdale, NJ: Erlbaum.
5. Cordes, C. L., & Dougherty, T. W. (1993). A review and integration of research on job burnout. Academy of Management Review, 18, 621-656.
6. Corrigan, P. W. (1990). Consumer satisfaction with institutional and community care. Community Mental Health Journal, 26, 151-165.
7. Corrigan, P. W., & Jakus, M. R. (1993a). The Patient Satisfaction Interview for partial hospitalization programs. Psychological Reports, 72, 387-390.
8. Corrigan, P. W., & Jakus, M. R. (1993b). The reliability of severely mentally ill patients' report of treatment satisfaction. International Journal of Methods in Psychiatric Research, 3, 215-219.
9. Corrigan, P. W., Rao, D., & Lam, C. (1999). Psychiatric rehabilitation. In F. Chan & M. L. Leahy (Eds.), Health care and disability case management (pp. 527-564). Lake Zurich, IL: Vocational Consultants Press.
10. Dansereau, F., Alutto, J., & Yammarino, F. (1984). Theory testing in organizational behavior: The varient approach. Englewood Cliffs, NJ: Prentice-Hall.
11. Fisher, C. D. (1985). Social support and adjustment to work: A longitudinal study. Journal of Management, 11, 39-53.
12. George, J. M., & James, L. R. (1993). Personality, affect, and behavior in groups revisited: Comment on aggregation, levels of analysis, and a recent application of within and between analysis. Journal of Applied Psychology, 78, 798-804.
13. James, L. R., Demaree, R. G., & Wolf, G. (1993). r-sub(wg): An assessment of within-group interrater agreement. Journal of Applied Psychology, 78, 306-309.
14. Keyes, J. N. (1995). Stress inoculation training for staff working with persons with mental retardation: A model program. In L. R. Murphy, J. J. Hurrell Jr., S. L. Sauter, & G. P. Keita (Eds.), Job stress interventions (pp. 45-56). Washington, DC: American Psychological Association.
15. Klein, K. J., & Bliese, P. D., Kozlowski, S. W. J., Dansereau, F., Gavin, M., Griffin, M., et al. (2000). Multilevel analytical techniques: Commonalities, differences, and continuing questions. In K. J. Klein & S. W. J. Kozlowski (Eds.), Multilevel theory, research and methods in organization: Foundations, extensions, and new directions (pp. 512-553). San Francisco: Jossey-Bass.
16. Lee, R. T., & Ashforth, B. E. (1996). A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of Applied Psychology, 81, 123-133.
17. Leiter, M. P., & Harvie, P. L. (1996). Burnout among mental health workers: A review and a research agenda. International Journal of Social Psychiatry, 42, 90-101.
18. Leiter, M. P., Harvie, P. L., & Frizzell, C. (1998). The correspondence of patient satisfaction and nurse burnout. Social Science and Medicine, 47, 1611-1617.
19. Maslach, C., & Jackson, S. E. (1984). Burnout in organizational settings. Applied Social Psychology Annual, 5, 133-153.
20. Maslach, C., & Jackson, S. E. (1986). The Maslach Burnout Inventory manual (2nd ed.). Palo Alto, CA: Consulting Psychologists Press.
21. Penn, M., Romano, J. L., & Foal, D. (1988). The relationship between job satisfaction and burnout: A study of human service professionals. Administration in Mental Health, 15, 157-165.
22. Saunders, T., Driskell, J. E., Johnston, J. H., & Salas, E. (1996). The effect of stress inoculation training on anxiety and performance. Journal of Occupational Health Psychology, 1, 170-186.
23. Shrout, P. E., & Fleiss, J. L. (1979). Intraclass correlations: Uses in assessing rater reliability. Psychological Bulletin, 86, 420-428.
24. Sixma, H. J., Spreeuwenberg, P. M., & van der Pasch, M. A. (1998). Patient satisfaction with the general practitioner: A two-level analysis. Medical Care, 36, 212-229.
25. Wright, T. A., & Cropanzano, R. (1998). Emotional exhaustion as a predictor of job performance and voluntary turnover. Journal of Applied Psychology, 83, 486-493.