Evaluating and prioritising critical success factors of TQM implementation based on fuzzy AHP

International Journal of Productivity and Quality Management

Volumn 9, Issue 1, 2012, Pages 1-24

  Rezazadeh, Aliasghar ^a   Najafi, Sajjad ^b   Hatami Shirkouhi, Loghman ^c   Miri Nargesi, Sina ^d  

^a ISLAMIC AZAD UNIVERSITY   (Iran)

^b SHAHED UNIVERSITY   (Iran)

^c ISLAMIC AZAD UNIVERSITY   (Iran)

^d ISLAMIC AZAD UNIVERSITY   (Iran)

Author keywords

AHP; Analytical hierarchy process; Fuzzy logic; MCDM; Multi criteria decisionmaking; Total quality management; TQM

Indexed keywords

EID: 84857274153     PISSN: 17466474     EISSN: 17466482     Source Type: Journal    
DOI: 10.1504/IJPQM.2012.044009     Document Type: Article

References (74)

1. Abdullah, A. (2010) 'Measuring TQM implementation: a case study of Malaysian SMEs', Measuring Business Excellence, Vol. 14, No. 3, pp.3-15.
2. Ahire, S.L., Golhar, D.Y. and Waller, M.A. (1996) 'Development and validation of TQM implementation constructs', Decision Sciences, Vol. 27, No. 1, pp.23-56. (Pubitemid 126084055)
3. Ali, N.A., Zairi, M. and Mahat, F. (2008) 'People resistance in TQM implementation: a qualitative study on Malaysian universities', Int. J. Productivity and Quality Management, Vol. 3, No. 1, pp.1-11.
4. Al-Khalifa, K. and Aspinwall, E. (2008) 'Critical success factors of TQM: a UK study', Int. J. Productivity and Quality Management, Vol. 3, No. 4, pp.430-443.
5. Al-Shobaki, S.D., Fouad, R.H. and Al-Bashirb, A. (2010) 'The implementation of total quality management (TQM) for the banking sector in Jordan', Jordan Journal of Mechanical and Industrial Engineering, Vol. 4, No. 2, pp.304-313.
6. Amar, K. and Zain, Z.M. (2002) 'Barriers to implementing TQM in Indonesian manufacturing organizations', The TQM Magazine, Vol. 14, No. 6, pp.367-372. (Pubitemid 35443137)
7. Antony, J. et al. (2002) 'Critical success factors of TQM implementation in Hong Kong industries', Int. J. Quality and Reliability Management, Vol. 19, No. 5, pp.551-566.
8. Azadeh, A., Nazari-Shirkouhi, S., Hatami-Shirkouhi, L. and Ansarinejad, A. (in press) 'A unique fuzzy multi-criteria decision making: computer simulation approach for productive operators' assignment in cellular manufacturing systems with uncertainty and vagueness', Int. J. Advanced Manufacturing Technology, pp.1-15.
9. Azadeh, A., Shirkouhi, S.N. and Rezaie, K. (2010) 'A robust decision-making methodology for evaluation and selection of simulation software package', Int. J. Advanced Manufacturing Technology, Vol. 47, No. 1, pp.381-393.
10. Baidoun, S. (2003) 'An empirical study of critical factors of TQM in Palestinian organizations', Logistics Information Management, Vol. 16, No. 2, pp.156-171. (Pubitemid 36678674)
11. Bhat, K.S. and Rajashekhar, J. (2009) 'An empirical study of barriers to TQM implementation in Indian industries', The TQM Journal, Vol. 21, No. 3, pp.261-272.
12. Black, S.A. and Porter, L.J. (1996) 'Identification of the critical factors of TQM', Decision Sciences, Vol. 27, No. 1, pp.1-21.
13. Breja, S.K., Banwet, D.K. and Iyer, K.C. (2010) 'Role of flexibility in sustaining excellence: case of a TQM company', Int. J. Productivity and Quality Management, Vol. 5, No. 3, pp.333-365.
14. Carman, J.M. (1993) 'Continuous quality improvement as a survival strategy: the Southern Pacific experience', California Management Review, Vol. 35, No. 3, pp.118-132.
15. Cashbourne, B.R. (1991) 'Organizing for total quality management', Proceedings of the 4th International Conference on Total Quality Management, Warwick, Bedford, UK.
16. Cheng, T.C. and Choy, P.W. (2007) 'Measuring success factors of quality management in the shipping industry', Maritime Economics and Logistics, Vol. 9, No. 3, pp.234-253.
17. Chin, K.S. et al. (2002) 'An AHP based study of critical factors for TQM implementation in Shanghai manufacturing industries', Technovation, Vol. 22, No. 11, pp.707-715.
18. Claver, E., Tari, J.J. and Molina, J.F. (2003), 'Critical factors and results of quality management: an empirical study', Total Quality Management and Business Excellence, Vol. 14, No. 1, pp.91-118. (Pubitemid 36755012)
19. Das, A., Kumar, V. and Kumar, U. (2011) 'The role of leadership competencies for implementing TQM: an empirical study in Thai manufacturing industry', Int. J. Quality and Reliability Management, Vol. 28, No. 2, pp.195-219.
20. Deming, W.E. (1982) Quality, Productivity, and Competitive Position. Cambridge, MA: Center for Advanced Engineering Study, Massachusetts Institute of Technology, MIT.
21. Easton, G.S. (1993) 'The state of US total quality management: a Baldrige examiner's perspective', California Management Review, Vol. 35, No. 3, pp.32-54.
22. Flynn, B.B., Schroeder, R.G. and Sakakibara, S. (1994) 'A framework for quality management research and an associated measurement instrument', Journal of Operations Management, Vol. 11, No. 4, pp.339-366.
23. Gotzamani, K.D. and Tsiotras, G.D. (2001) 'An empirical study of the ISO 9000 standards' contribution towards total quality management', Int. J. Operations and Production Management, Vol. 21, No. 10, pp.1326-1342.
24. Hardie, N. (1999) 'The effects of quality on business performance', Quality Control and Applied Statistics, Vol. 44, pp.327-328.
25. Iranmanesh, H., Shirkouhi, S.N. and Skandari, M.R. (2008) 'Risk evaluation of information technology projects based on fuzzy analytic hierarchal process', Int. J. Computer and Information Science and Engineering, Vol. 2, No. 1, pp.38-44.
26. Joseph, I.N., Rajendran, C. and Kamalanabhan, T.J. (1999) 'An instrument for measuring total quality management implementation in manufacturing-based business units in India', Int. J. Production Research, Vol. 37, No. 10, pp.2201-2215.
27. Kanji, G.K. (1990) 'Total quality management: the second industrial revolution', Total Quality Management and Business Excellence, Vol. 1, No. 1, pp.3-12.
28. Karuppusami, G. and Gandhinathan, R. (2006) 'Pareto analysis of critical success factors of total quality management: a literature review and analysis', The TQM Magazine, Vol. 18, No. 4, pp.372-385. (Pubitemid 43926633)
29. Kasul, R. and Motwani, J. (1995a) 'Performance measurements in world-class operations: a strategic model', Benchmarking for Quality Management and Technology, Vol. 2, No. 2, pp.20-36.
30. Kasul, R.A. and Motwani, J.G. (1995b) 'Total quality management in manufacturing: thematic factor assessment', Int. J. Quality and Reliability Management, Vol. 12, No. 3, pp.57-76.
31. Kaynak, H. (2003) 'The relationship between total quality management practices and their effects on firm performance', Journal of Operations Management, Vol. 21, No. 4, pp.405-436.
32. Khoo, H.H. and Tan, K.C. (2002) 'Critical success factors for quality management implementation in Russia', Industrial and Commercial Training, Vol. 34, No. 7, pp.263-268.
33. Kasongo, C. and Moono, M. (2010) 'Factors that lead to a successful TQM implementation: a case study on the Zambian tourism industry'.
34. Kumar, R., Garg, D. and Garg, T.K. (2011) 'TQM success factors in North Indian manufacturing and service industries', The TQM Journal, Vol. 23, No. 1, pp.36-46.
35. Kumar, V., et al. (2009) 'Impact of TQM on company's performance', Int. J. Quality and Reliability Management, Vol. 26, No. 1, pp.23-37.
36. Lau, H.C. and Idris, M.A. (2001) 'The soft foundation of the critical success factors on TQM implementation in Malaysia', The TQM Magazine, Vol. 13, No. 1, pp.51-62.
37. Lee, C.Y. and Zhou, X. (2000) 'Quality management and manufacturing strategies in China', Int. J. Quality and Reliability Management, Vol. 17, No. 8, pp.876-899.
38. Leung, L.C. and Cao, D. (2000) 'On consistency and ranking of alternatives in fuzzy AHP', European Journal of Operational Research, Vol. 124, No. 1, pp.102-113.
39. Lewis, W.G., Pun, K.F. and Lalla, T.R.M. (2006) 'Exploring soft versus hard factors for TQM implementation in small and medium-sized enterprises', Int. J. Productivity and Performance Management, Vol. 55, No. 7, pp.539-554. (Pubitemid 44450693)
40. Liou, T.S. and Wang, M.J. (1992) 'Ranking fuzzy numbers with integral value', Fuzzy Sets and Systems, Vol. 50, No. 3, pp.247-255.
41. Martin, L.L. (1993) 'Total quality management: the new managerial wave', Administration in Social Work, Vol. 17, No. 2, pp.1-16.
42. Maskell, B.H. (1991) Performance Measurement for World Class Manufacturing: A Model for American Companies. Cambridge, MA: Productivity Press.
43. Moskal, B.S. (1990) 'World class manufacturing: supervision (or lack of it)', Industry Week, Vol. 239, No. 23, pp. 54-59.
44. Motwani, J. (2001) 'Critical factors and performance measures of TQM', The TQM Magazine, Vol. 13, No. 4, pp.292-300. (Pubitemid 32761642)
45. Oakland, J.S. (2003) Total Quality Management: Text with Cases. Oxford: Elsevier, Butterworth- Heinemann.
46. Powell, T.C. (1995) 'Total quality management as competitive advantage: a review and empirical study', Strategic Management Journal, Vol. 16, No. 1, pp.15-37.
47. Prasad, S., Motwani, J. and Tata, J. (1999) 'TQM practices in Costa Rican companies', Work Study, Vol. 48, No. 7, pp.250-256.
48. Putri, N.T. and Yusof, S.M. (2009) 'Critical success factors for implementing quality engineering tools and techniques in Malaysian's and Indonesian's automotive industries: an exploratory study', Proceedings of the International Multi Conference of Engineers and Computer Scientists, p.2.
49. Quazi, H.A. and Padibjo, S.R. (1998) 'A journey toward total quality management through ISO 9000 certification: a study on small-and medium-sized enterprises in Singapore', Int. J. Quality and Reliability Management, Vol. 15, No. 5, pp.489-508.
50. Rad, A.M. (2005) 'A survey of total quality management in Iran: barriers to successful implementation in health care organizations', Leadership in Health Services, Vol. 18, No. 3, pp.12-34.
51. Rahman, A. and Attar, M.T. (2010) 'Implementation of TQM in manufacturing industries in the Kingdom of Saudi Arabia', in Proceedings of the 22nd International Congress on Condition Monitoring and Diagnostic Engineering Management, Fundaci Teknier.
52. Rezaie, K., Byat, M. and Shirkouhi, S.N. (2009) 'Evaluating effective factors of implementing knowledge management based on FAHP method', In Modelling and Simulation, 2009. AMS'09. Third Asia International Conference. pp.398-403.
53. Roh, T.H., Ahn, C.K. and Han, I. (2005) 'The priority factor model for customer relationship management system success', Expert Systems with Applications, Vol. 28, No. 4, pp.641-654. (Pubitemid 40583842)
54. Ross, D.F. (1991) 'Aligning the organization for world-class manufacturing', Production and Inventory Management Journal, Vol. 32, No. 2, pp.22-26.
55. Saaty, T.L. (1980) The Analytic Hierarchy Process. New York: McGraw-Hill.
56. Salah, S., Carretero, J.A. and Rahim, A. (2010) 'The integration of quality management and continuous improvement methodologies with management systems', Int. J. Productivity and Quality Management, Vol. 6, No. 3, pp.269-288.
57. Salaheldin, S.I. (2009) 'Critical success factors for TQM implementation and their impact on performance of SMEs', Int. J. Productivity and Performance Management, Vol. 58, No. 3, pp.215-237.
58. Saraph, J.V., Benson, P.G. and Schroeder, R.G. (1989) 'An instrument for measuring the critical factors of quality management', Decision Sciences, Vol. 20, No. 4, pp.810-829.
59. Schonberger, R.J. (1986) 'The vital elements of world-class manufacturing', International Management, Vol. 5, pp.76-80.
60. Seetharaman, A., Sreenivasan, J. and Boon, L.P. (2006) 'Critical success factors of total quality management', Quality and Quantity, Vol. 40, No. 5, pp.675-695. (Pubitemid 44562572)
61. Sellenheim, M.R. (1991) 'J.I. case company performance measurement', Management Accounting, Vol. 73, No. 3, pp. 50-53.
62. Shaari, J.A. (2010) 'Barriers to implement TQM in Japanese way: a study on companies in Malaysia', International Review of Business Research Papers, Vol. 6, No. 5, pp.400-410.
63. Sharma, M. and Kodali, R. (2008) 'TQM implementation elements for manufacturing excellence', The TQM Journal, Vol. 20, No. 6, pp.599-621.
64. Sila, I. and Ebrahimpour, M. (2002) 'An investigation of the total quality management survey based research published between 1989 and 2000: a literature review', Int. J. Quality and Reliability Management, Vol. 19, No. 7, pp.902-970.
65. Sohal, A.S. and Terziovski, M. (2000) 'TQM in Australian manufacturing: factors critical to success', Int. J. Quality and Reliability Management, Vol. 17, No. 2, pp.158-168.
66. Tamimi, N. (1998) 'A second-order factor analysis of critical TQM factors', Int. J. Quality Science, Vol. 3, No. 1, pp.71-79.
67. Tannock, J., Krasachol, L. and Ruangpermpool, S. (2002) 'The development of total quality management in Thai manufacturing SMEs: a case study approach', Int. J. Quality and Reliability Management, Vol. 19, No. 4, pp.380-395.
68. Tarí, J.J. (2005) 'Components of successful total quality management', The TQM Magazine, Vol. 17, No. 2, pp.182-194. (Pubitemid 40680008)
69. Vallely, I. (1993) 'Why supervisors can with Nissan', Works Management, Vol. 46, No. 10, pp.18-19.
70. Venkatraman, S. (2007) 'A framework for implementing TQM in higher education programs', Quality Assurance in Education, Vol. 15, No. 1, pp.92-112.
71. Wali, S. and Boujelbene, Y. (2010) 'The effect of TQM implementation on firm performance in the Tunisian context', Int. J. Productivity and Quality Management, Vol. 5, No. 1, pp.60-74.
72. Wisner, J.D. (1999) 'A study of successful quality improvement programs in the transportation industry', Benchmarking: An International Journal, Vol. 6, No. 2, pp.147-163.
73. Zairi, M. and Youssef, M.A. (1995) 'Benchmarking critical factors for TQM: part I: theory and foundations', Benchmarking: An International Journal, Vol. 2, No. 1, pp.5-20.
74. Zeitz, G., Johannesson, R. and Ritchie, J.E. (1997) 'An employee survey measuring total quality management practices and culture', Group and Organization Management, Vol. 22, No. 4, pp.414-444.