TQM implementation elements for manufacturing excellence

TQM Journal

Volumn 20, Issue 6, 2008, Pages 599-621

  Sharma, Monica ^a   Kodali, Rambabu ^a  

^a BIRLA INSTITUTE OF TECHNOLOGY AND SCIENCE   (India)

Author keywords

Business excellence; Quality awards; Total quality management

Indexed keywords

INTERNATIONAL COOPERATION; MANUFACTURE; QUALITY ASSURANCE; QUALITY CONTROL; QUALITY MANAGEMENT; SOCIETIES AND INSTITUTIONS; TOTAL QUALITY MANAGEMENT;

BUSINESS EXCELLENCE; CASE STUDIES; COMPARATIVE ANALYSIS; DESIGN/METHODOLOGY/APPROACH; DOMAIN KNOWLEDGES; EMPIRICAL APPROACHES; LITERATURE REVIEWS; MANUFACTURING EXCELLENCES; MANUFACTURING ORGANIZATIONS; QUALITY AWARDS; TQM IMPLEMENTATIONS;

INDUSTRIAL RESEARCH;

EID: 54849422823     PISSN: 17542731     EISSN: None     Source Type: Journal    
DOI: 10.1108/17542730810909365     Document Type: Article

References (69)

1. Ahire, S.L., Golhar, D.Y. and Waller, M.A. (1996), "Development and validation of TQM implementation constructs", Decision Sciences, Vol. 27 No. 1, pp. 23-56.
2. Anderson, J.C., Rungtusanatham, M. and Schroeder, R.G. (1994), "A theory of quality management underlying the Deming management method", Academy of Management Review, Vol. 19 No. 3, pp. 472-509.
3. Band, W.A. (1991), Creating Value for Customers, Wiley, New York, NY.
4. Baidoun, S. and Zairi, M. (2003), "Proposed model of TQM implementation in the Palestinian context", TQM & Business Excellence, Vol. 14 No. 10, pp. 1193-211.
5. Black, S.A. and Porter, L.J. (1996), "Identification of the critical factors of TQM", Decision Sciences, Vol. 27 No. 1, pp. 1-21.
6. Corbett, L. and Rastrick, K. (2000), "Quality performance and organizational culture", International Journal of Quality & Reliability Management, Vol. 17 No. 1, pp. 14-26.
7. Corporate Synergy Development Center (CSD) (2001), The 2001 Handbook of Standard Criteria for Evaluation of TNQA, Ministry of Economic Affairs, Taiwan, ROC.
8. Crosby, P.B. (1979), Quality is Free - The Art of Making Quality Certain, McGraw-Hill, New York, NY.
9. Deming, W.E. (1982), Quality, Productivity, and Competitive Position, MIT Center for Advanced Engineering Study, Cambridge, MA.
10. Deming, W.E. (1986), Out of Crisis, MIT Center for Advanced Engineering Study, Cambridge, MA.
11. Djerdjouri, M. (2004), "National quality and business excellence awards in a developing country: the Fiji National Quality Award", The TQM Magazine, Vol. 16 No. 2, pp. 20-124.
12. Dubai Quality Award Secretariat (2000), Dubai quality awards, available at: www.dqg.org/qcentral/qawards/quality1.pdf (accessed 21 March 2007).
13. Elkington, J. (1999), "The link between accountability and sustainability - theory put into practice", Proceedings of the ISEA Conference on the Practice of Social Reporting for Business, Commonwealth Conference Centre, London, UK, 19 January.
14. Eriksonnon, H. (2004), "TQM in Europe: organizational value of participating in a quality award process: a Swedish study", The TQM Magazine, Vol. 16 No. 2, pp. 78-92.
15. Flynn, B.B., Schroeder, R.G. and Sakakibara, S. (1994), "A framework for quality management research and an associated measurement instrument", Journal of Operations Management, Vol. 11 No. 4, pp. 339-66.
16. Foo, L.Y. (2001), "The quest for global competitiveness through national quality and business excellence awards", Report of the Symposium on Quality and Business Excellence Awards, Nadi, Fiji, 18-20 September.
17. Garvin, D.A. (1984), "Japanese quality management", The Columbia Journal of World Business, Vol. 19 No. 3, pp. 3-12.
18. Garvin, D.A. (1988), Managing Quality, Free Press, New York, NY.
19. Ghobadian, A. and Hong, S.W. (1996), "Characteristics benefits and shortcoming of four major quality awards", International Journal of Quality & Reliability Management, Vol. 13 No. 2, pp. 10-44.
20. Gibson, T.C. (1990), "Helping leaders accept leadership of total quality management", Quality Progress, November, pp. 45-7.
21. Gilbert, R.J. (1990), "Are you committed or committed?", Quality Progress, May, pp. 45-8.
22. Gryna, F.M. (1991), "The quality director of the '90s", Quality Progress, May, pp. 51-4.
23. Hakes, C. (1991), Total Quality Management: The Key to Business Improvement, Chapman and Hall, London, UK.
24. Hewitt, S. (1997), "Business excellence: does it work for small companies?", The TQM Magazine, Vol. 9 No. 1, pp. 76-82.
25. Ho, S.K.M. (1999), "From TQM to business excellence", Production Planning & Control, Vol. 10 No. 1, pp. 87-96.
26. Ho, S.K.M. and Fung, C.K.H. (1994), "Developing a TQM excellence model", The TQM Magazine, Vol. 6 No. 6, pp. 24-30.
27. Ishikawa, K. (1985), What is Total Quality Control? The Japanese Way, Prentice-Hall, Englewood Cliffs, New Jersey, NJ.
28. Issac, G., Rajendran, C. and Anantharamanan, R.N. (2004), "A conceptual framework for total quality management in software organizations", Total Quality Management, Vol. 15 No. 3, pp. 307-44.
29. Jacques, M.L. (1999), "Applying quality concepts to community issues", Quality progress, pp. 49-56.
30. Jäger, J. (1996), "Promoting TQM through national quality awards - the Austrian experience", Managing Service Quality, Vol. 6 No. 2, pp. 17-21.
31. Juran, J.M. (1986), "Quality trilogy", Quality Progress, August, pp. 14-24.
32. Juran, J.M. (1994), "The upcoming century of quality", Proceedings of Annual Quality Congress, ASQC Quality Press, Milwaukee, WI.
33. Lascelles, D.M. and Dale, B.G. (1989), "A review of the issues involved in quality improvement", International Journal of Quality & Reliability Management, Vol. 5 No. 5, pp. 76-94.
34. Leonard, F. and Sasser, W.E. (1982), "The incline of quality", Harvard Business Review, Vol. 60 No. 5, pp. 163-71.
35. Miguel, P.A.C. (2001), "Comparing the Brazilian national quality award with some of the major prizes", The TQM Magazine, Vol. 13 No. 4, pp. 260-72.
36. Milakovich, M.E. (1991), "Total quality management in the public sector", National Productivity Review, Vol. 10 No. 2, pp. 195-215.
37. Motwani, J. (2001), "Critical factors and performance measures of TQM", The TQM Magazine, Vol. 13 No. 4, pp. 292-300.
38. Nabitz, U.W. and Klazinga, N.S. (1999), "EFQM approach and the Dutch quality award", International Journal of Health Care Quality Assurance, Vol. 12 No. 2, pp. 65-70.
39. Peters, T. (1988), "Facing up to the need for a management revolution", California Management Review, Vol. 30 No. 2, pp. 8-38.
40. Puffer, S.M. and McCarthy, D.J. (1996), "A framework for leadership in a TQM context", Journal of Quality Management, Vol. 1 No. 1, pp. 109-30.
41. Saraph, J.V., Benson, G.P. and Schroeder, R.G. (1989), "An instrument for measuring factors of quality management", Decision Sciences, Vol. 20 No. 4, pp. 810-29.
42. Schonberger, R.J. (1994), "Human resource management lessons from a decade or total quality management and reengineering", California Management Review, Vol. 36 No. 4, pp. 109-23.
43. Sharma, D.D. (2004), Total Quality Management: Principles, Practice and Cases, Sultan Chand and Sons, New Delhi, India.
44. Stading, G.L. and Vokurka, R.J. (2003), "Building quality strategy content using the process from national and international quality awards", TQM and Business Excellence, Vol. 14 No. 8, pp. 931-46.
45. Steeples, M.M. (1992), The Corporate Guide to the Malcolm Baldrige National Quality Award, Business One Irwin, Homewood, IL.
46. Su, C.T., Li, S.C. and Su, C.H. (2003), "An empirical study of the Taiwan National Quality Award causal model", TQM & Business Excellence, Vol. 14 No. 8, pp. 875-93.
47. Sureshchandar, G.S., Rajendran, C. and Anantharaman, R.N. (2001), "A holistic model for service", International Journal of Service Management Industry, Vol. 12 No. 4, pp. 378-412.
48. Tan, K.C. and Khoo, H.H. (2002), "Indian society, total quality and the Rajiv Gandhi National Quality Award", Journal of Management Development, Vol. 21 No. 6, pp. 417-26.
49. Tangsanga, D., Bunyagidj, B. and Noisirisuk, S. (2001), "The quest for global competitiveness through national quality and business excellence awards", Report of the Symposium on Quality and Business Excellence Awards, Nadi, Fiji, 18-20 September.
50. Tari, J.J. (2003), "Components of successful total quality management", The TQM Magazine, Vol. 17 No. 2, pp. 182-94.
51. Ueda, S. (2001), "The quest for global competitiveness through national quality and business excellence awards", Report of the Symposium on Quality and Business Excellence Awards, Nadi, Fiji, 18-20 September.
52. Wali, A.A., Deshmukh, S.G. and Gupta, A.D. (2003), "Critical success factors of TQM: a select study of Indian organizations", Production Planning & Control, Vol. 14 No. 1, pp. 3-14.
53. Zairi, M. (1992), Total Quality Management for Engineers, Aditya Publishers, New Delhi, India.
54. Zang, F. and Bryar, P. (2001), "Integrating knowledge management and total quality: a complementary process", available at: www.cmqr.rmit.edu.au/publications/fzpbicit.pdf (accessed 20 July 2007).
55. Zhang, Z., Waszink, A. and Wijngaard, J. (2000), "An instrument for measuring TQM implementation for Chinese manufacturing companies", International Journal of Quality & Reliability Management, Vol. 17 No. 7, pp. 730-55.
56. Zink, K.J. and Voss, W. (1998), "Quality in Germany - an overview", The TQM Magazine, Vol. 10 No. 6, pp. 458-63.
57. Zink, K.J., Schmidt, A. and Voss, W. (1997), "Total quality down under: the Australian Quality Award - an innovative model for business excellence", The TQM Magazine, Vol. 9 No. 3, pp. 217-20.
58. IMC Ramkrishna Bajaj National Quality Award Trust (2003), "IMC Ramkrishna Bajaj National Quality Award", available at: www.imcnet.org/aboutus/quality/bajaj.asp (accessed 21 March 2007).
59. Kanji, G.K. (1998b), "Measurement of business excellence", Total Quality Management, Vol. 9 No. 7, pp. 633-43.
60. Knuckey, S., Leung-Wai, J. and Meskill, M. (1999), "Gearing up: a study of best manufacturing practice in New Zealand", available at: www.med.govt.nz/upload/18049/gearingup.pdfsearch= %22%22Best%20Manufacturing%20Practices%20Model%22%22 (accessed 21 March 2007).
61. Leonard-Barton, D. (1995), Wellsprings of Knowledge - Building and Sustaining Sources of Innovation, Harvard Business School Press, London, UK.
62. National Productivity Organization Ministry of Industries, Production and Special Initiatives Government of Pakistan (2005), "Criteria for Pakistan National Quality Award (PNQA)", available at: http://pnqa.org.pk/docs/ CriteriaSet.pdf (accessed 15 November 2006).
63. Nonaka, I. (1991), "The knowledge creating company", Harvard Business Review, Vol. 69, pp. 96-104.
64. Polanyi, M. (1996), The Tacit Dimension, Routledge & Kegan Paul, London, UK.
65. Polanyi, M. (1997), "The tacit dimension", in Prusak, L. (Ed.), Knowledge in Organizations, Butterworth-Heinemann, Woburn, MA.
66. Rao, S.S., Solis, L.E. and Raghunathan, T.S. (1999), "A framework for international quality management research: development and validation of a measurement instrument", Total Quality Management, Vol. 10 No. 7, pp. 1047-75.
67. Silswal, R. and Suryanarayanan, K. (1999), "Assessing manufacturing excellence: a practice performance gap model", Proceedings of International Conference on SCM for Global Competition, Macmillan Publishers, New Delhi, India.
68. Tan, K. (2002), "A comparative study of 16 national quality awards", The TQM Magazine, Vol. 14 No. 3, pp. 165-71.
69. Tan, K. and Soon, L. (2000), "A detailed trends analysis of national quality awards world-wide", Total Quality Management, Vol. 11 No. 8, pp. 1065-80.