People resistance in TQM implementation: A qualitative study on Malaysian universities

International Journal of Productivity and Quality Management

Volumn 3, Issue 1, 2008, Pages 1-11

  Ali, Noor Azman ^a   Zairi, Mohamed ^b   Mahat, Fauziah ^a  

^a UNIVERSITY PUTRA MALAYSIA   (Malaysia)

^b BRADFORD UNIVERSITY SCHOOL OF MANAGEMENT   (United Kingdom)

Author keywords

HE; Higher education; Human resource management; People resistance; Qualitative methods; Quality management

Indexed keywords

EID: 39149096231     PISSN: 17466474     EISSN: 17466482     Source Type: Journal    
DOI: 10.1504/IJPQM.2008.015966     Document Type: Article

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