TQM success factors in North Indian manufacturing and service industries

TQM Journal

Volumn 23, Issue 1, 2011, Pages 36-46

  Kumar, Raj ^a   Garg, Dixit ^b   Garg, T K ^b  

^a Shri Krishan Institute of Engineering and Technology   (India)

^b NATIONAL INSTITUTE OF TECHNOLOGY   (India)

Author keywords

Continuous improvement; Customer satisfaction; India; Team working; Total quality management; Training

Indexed keywords

CONTINUOUS IMPROVEMENTS; CUSTOMERS' EXPECTATIONS; DESIGN/METHODOLOGY/APPROACH; INDIA; LITERATURE REVIEWS; MANUFACTURING INDUSTRIES; MANUFACTURING ORGANIZATIONS; MODERN MANAGEMENT; NORTH INDIA; NULL HYPOTHESIS; SERVICE INDUSTRIES; SUCCESS FACTORS; SYSTEMATIC MANAGEMENT; TEAM WORKING; TECHNOLOGICAL CHALLENGES; TOP MANAGEMENT COMMITMENT; TQM IMPLEMENTATION; TRAINING;

INDUSTRY; MANAGEMENT; QUALITY ASSURANCE; QUALITY CONTROL; SALES; TOTAL QUALITY MANAGEMENT;

CUSTOMER SATISFACTION;

EID: 79952061222     PISSN: 17542731     EISSN: None     Source Type: Journal    
DOI: 10.1108/17542731111097470     Document Type: Article

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