메뉴 건너뛰기




Volumn 61, Issue 2, 2012, Pages 128-141

Welfare service system productivity: The concept and its application

Author keywords

Productivity capacity; Productivity management; Public services; Service system productivity; Welfare services

Indexed keywords


EID: 84855767041     PISSN: 17410401     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410401211194644     Document Type: Article
Times cited : (27)

References (37)
  • 1
    • 0009265015 scopus 로고    scopus 로고
    • Productivity barriers in the public sector
    • in Holzer, M. and Seok-Hwan, L. (Eds) 2nd ed., Marcel Dekker, New York, NY.
    • Ammons, D. (2004), “Productivity barriers in the public sector”, in Holzer, M. and Seok-Hwan, L. (Eds), Public Productivity Handbook, 2nd ed., Marcel Dekker, New York, NY.
    • (2004) Public Productivity Handbook
    • Ammons, D.1
  • 2
    • 78649721983 scopus 로고    scopus 로고
    • Alignment of inter-agency supply chains to enhance public sector performance management
    • Callender, G. (2011), “Alignment of inter-agency supply chains to enhance public sector performance management”, International Journal of Productivity and Performance Management, Vol. 60 No. 1, pp. 9-23.
    • (2011) International Journal of Productivity and Performance Management , vol.60 , Issue.1 , pp. 9-23
    • Callender, G.1
  • 4
  • 5
    • 11544314260 scopus 로고
    • On the intangibility of services
    • Flipo, J-P. (1988), “On the intangibility of services”, The Service Industries Journal, Vol. 8 No. 3, pp. 286-93.
    • (1988) The Service Industries Journal , vol.8 , Issue.3 , pp. 286-293
    • Flipo, J.-P.1
  • 7
    • 84966859103 scopus 로고    scopus 로고
    • Integrated care: a position paper of the WHO European office for integrated health care services
    • Gröne, O. and Garcia-Barbero, M. (2001), “Integrated care: a position paper of the WHO European office for integrated health care services”, International Journal of Integrated Care, Vol. 1, April-June.
    • (2001) International Journal of Integrated Care , vol.1
    • Gröne, O.1    Garcia-Barbero, M.2
  • 8
    • 1242283771 scopus 로고    scopus 로고
    • Service productivity: towards a conceptualization of the transformation of inputs into economic results in services
    • Grönroos, C. and Ojasalo, K. (2004), “Service productivity: towards a conceptualization of the transformation of inputs into economic results in services”, Journal of Business Research, Vol. 57 No. 4, pp. 414-23.
    • (2004) Journal of Business Research , vol.57 , Issue.4 , pp. 414-423
    • Grönroos, C.1    Ojasalo, K.2
  • 9
    • 0032218545 scopus 로고    scopus 로고
    • Development of value networks – an empirical study of networking in Swedish manufacturing industries
    • IEEE International Engineering Management Conference.
    • Haglind, M. and Helander, J. (1998), “Development of value networks – an empirical study of networking in Swedish manufacturing industries”, pp. 350-8, IEEE International Engineering Management Conference.
    • (1998) , pp. 350-358
    • Haglind, M.1    Helander, J.2
  • 10
    • 84983970667 scopus 로고
    • On goods and services
    • Hill, T.P. (1977), “On goods and services”, Review of Income and Wealth, Vol. 23 No. 4, pp. 315-8.
    • (1977) Review of Income and Wealth , vol.23 , Issue.4 , pp. 315-318
    • Hill, T.P.1
  • 11
    • 0942295070 scopus 로고    scopus 로고
    • Productivity measurement and enterprise bargaining – the local government perspective
    • Hodginson, A. (1999), “Productivity measurement and enterprise bargaining – the local government perspective”, International Journal of Public Sector Management, Vol. 12 No. 6, pp. 470-81.
    • (1999) International Journal of Public Sector Management , vol.12 , Issue.6 , pp. 470-481
    • Hodginson, A.1
  • 12
    • 79952285573 scopus 로고    scopus 로고
    • Identifying a suitable approach for measuring and managing public service productivity
    • Jääskeläinen, A. (2009), “Identifying a suitable approach for measuring and managing public service productivity”, Electronic Journal of Knowledge Management, Vol. 7 No. 4, pp. 447-59.
    • (2009) Electronic Journal of Knowledge Management , vol.7 , Issue.4 , pp. 447-459
    • Jääskeläinen, A.1
  • 16
    • 84986065034 scopus 로고    scopus 로고
    • Service productivity: towards understanding the relationship between operational and customer productivity
    • Johnston, R. and Jones, P. (2004), “Service productivity: towards understanding the relationship between operational and customer productivity”, International Journal of Productivity and Performance Management, Vol. 53 No. 3, pp. 201-13.
    • (2004) International Journal of Productivity and Performance Management , vol.53 , Issue.3 , pp. 201-213
    • Johnston, R.1    Jones, P.2
  • 17
    • 77954646456 scopus 로고    scopus 로고
    • Defining and measuring productivity in the public sector: managerial perceptions
    • Linna, P., Pekkola, S., Ukko, J. and Melkas, H. (2010), “Defining and measuring productivity in the public sector: managerial perceptions”, International Journal of Public Sector Management, Vol. 23 No. 5, pp. 479-99.
    • (2010) International Journal of Public Sector Management , vol.23 , Issue.5 , pp. 479-499
    • Linna, P.1    Pekkola, S.2    Ukko, J.3    Melkas, H.4
  • 18
    • 0035633784 scopus 로고    scopus 로고
    • A perspective on client productivity in business-to-business consulting services
    • Martin, C.R., Horne, D.A. and Chan, W.S. (2001), “A perspective on client productivity in business-to-business consulting services”, International Journal of Service Industry Management, Vol. 12 No. 2, pp. 137-57.
    • (2001) International Journal of Service Industry Management , vol.12 , Issue.2 , pp. 137-157
    • Martin, C.R.1    Horne, D.A.2    Chan, W.S.3
  • 19
    • 84992975068 scopus 로고    scopus 로고
    • Service quality and productivity: a synergistic perspective
    • Parasuraman, A. (2002), “Service quality and productivity: a synergistic perspective”, Managing Service Quality, Vol. 12 No. 1, pp. 6-9.
    • (2002) Managing Service Quality , vol.12 , Issue.1 , pp. 6-9
    • Parasuraman, A.1
  • 21
    • 84870547944 scopus 로고    scopus 로고
    • Cluster, value network and business ecosystem: knowledge and innovation approach
    • paper presented at the Conference Organisations, Innovation and Complexity: New Perspectives on the Knowledge Economy, University of Manchester, 9-10 September 2004, NEXSUS, The Complexity Society and CRIC Centre for Research on Innovation and Competition, Manchester.
    • Peltoniemi, M. (2004), “Cluster, value network and business ecosystem: knowledge and innovation approach”, paper presented at the Conference Organisations, Innovation and Complexity: New Perspectives on the Knowledge Economy, University of Manchester, 9-10 September 2004, NEXSUS, The Complexity Society and CRIC Centre for Research on Innovation and Competition, Manchester.
    • (2004)
    • Peltoniemi, M.1
  • 22
    • 33746908228 scopus 로고    scopus 로고
    • From value chain to value network: insights for mobile operators
    • Peppard, J. and Rylander, A. (2006), “From value chain to value network: insights for mobile operators”, European Management Journal, Vol. 24 Nos 2-3, pp. 128-41.
    • (2006) European Management Journal , vol.24 , Issue.2-3 , pp. 128-141
    • Peppard, J.1    Rylander, A.2
  • 25
  • 28
    • 33847686383 scopus 로고    scopus 로고
    • Steps toward a science of service systems
    • Spohrer, J., Maglio, P.P., Bailey, J. and Gruhl, D. (2007), “Steps toward a science of service systems”, Computer, Vol. 40 No. 1, pp. 71-7.
    • (2007) Computer , vol.40 , Issue.1 , pp. 71-77
    • Spohrer, J.1    Maglio, P.P.2    Bailey, J.3    Gruhl, D.4
  • 30
    • 1642587247 scopus 로고    scopus 로고
    • Evolving to a new dominant logic for marketing
    • Vargo, S.L. and Lusch, R.F. (2004), “Evolving to a new dominant logic for marketing”, Journal of Marketing, Vol. 68 No. 1, pp. 1-17.
    • (2004) Journal of Marketing , vol.68 , Issue.1 , pp. 1-17
    • Vargo, S.L.1    Lusch, R.F.2
  • 32
    • 44649151144 scopus 로고    scopus 로고
    • On value and value co-creation: a service systems and service logic perspective
    • Vargo, S.L., Maglio, P.P. and Akaka, M.A. (2008), “On value and value co-creation: a service systems and service logic perspective”, European Management Journal, Vol. 26 No. 3, pp. 145-52.
    • (2008) European Management Journal , vol.26 , Issue.3 , pp. 145-152
    • Vargo, S.L.1    Maglio, P.P.2    Akaka, M.A.3
  • 33
    • 33646725982 scopus 로고    scopus 로고
    • Evaluating integrated health care: a model for measurement
    • Vondeling, H. (2004), “Evaluating integrated health care: a model for measurement”, International Journal of Integrated Care, Vol. 4 No. 1, pp. 1-9.
    • (2004) International Journal of Integrated Care , vol.4 , Issue.1 , pp. 1-9
    • Vondeling, H.1
  • 34
    • 0442292400 scopus 로고    scopus 로고
    • Whole system development - rethinking public service management
    • Wilkinson, D. (1997), “Whole system development - rethinking public service management”, International Journal of Public Sector Management, Vol. 10 No. 7, pp. 505-33.
    • (1997) International Journal of Public Sector Management , vol.10 , Issue.7 , pp. 505-533
    • Wilkinson, D.1
  • 36
    • 0006105442 scopus 로고
    • Much ado about productivity: where do we go from here
    • Sink, D.S. (1983), “Much ado about productivity: where do we go from here”, Industrial Engineering, Vol. 15 No. 10, pp. 36-48.
    • (1983) Industrial Engineering , vol.15 , Issue.10 , pp. 36-48
    • Sink, D.S.1
  • 37
    • 0033484757 scopus 로고    scopus 로고
    • Customer response to intangible and tangible service factors
    • Wakefield, K.L. and Blodgett, J.G. (1999), “Customer response to intangible and tangible service factors”, Psychology & Marketing, Vol. 16 No. 1, pp. 51-68.
    • (1999) Psychology & Marketing , vol.16 , Issue.1 , pp. 51-68
    • Wakefield, K.L.1    Blodgett, J.G.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.