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Volumn 12, Issue 6-7, 1999, Pages 470-481

Productivity measurement and enterprise bargaining - The local government perspective

Author keywords

Australia; Enterprise economics; Local authorities; Productivity; Public administration

Indexed keywords


EID: 0942295070     PISSN: 09513558     EISSN: None     Source Type: Journal    
DOI: 10.1108/09513559910301342     Document Type: Review
Times cited : (21)

References (16)
  • 1
    • 2242476332 scopus 로고
    • A model for analyzing quality in the service delivery process
    • Harker, P.T. (Ed.), Kluwer Academic Publishers, Dordrecht
    • Armstrong, P.K. (1995), "A model for analyzing quality in the service delivery process", in Harker, P.T. (Ed.), The Service Productivity and Quality Challenge, Kluwer Academic Publishers, Dordrecht, pp. 311-42.
    • (1995) The Service Productivity and Quality Challenge , pp. 311-342
    • Armstrong, P.K.1
  • 2
    • 84978579470 scopus 로고
    • Providing a world-class customer service
    • Belgrave, J. (1995), "Providing a world-class customer service", Australian Journal of Public Administration, Vol. 54 No. 3, pp. 310-16.
    • (1995) Australian Journal of Public Administration , vol.54 , Issue.3 , pp. 310-316
    • Belgrave, J.1
  • 4
    • 0348073190 scopus 로고
    • The politics of measuring public sector performance: Productivity and the public organization
    • Kelly, R.M. (Ed.), St Martin's Press, New York, NY
    • Dalton, T.C. and Dalton, L.C. (1988), "The politics of measuring public sector performance: productivity and the public organization", in Kelly, R.M. (Ed.), Promoting Productivity in the Public Sector: Problems, Strategies and Prospects, St Martin's Press, New York, NY, pp. 19-65.
    • (1988) Promoting Productivity in the Public Sector: Problems, Strategies and Prospects , pp. 19-65
    • Dalton, T.C.1    Dalton, L.C.2
  • 7
    • 84876628717 scopus 로고
    • Analysis and measurement of workplace productivity
    • ACCIRT Monograph 7, University of Sydney
    • Green, R. (1992a), "Analysis and measurement of workplace productivity", in National Wages Policy and Workplace Wage Determination, ACCIRT Monograph 7, University of Sydney.
    • (1992) National Wages Policy and Workplace Wage Determination
    • Green, R.1
  • 8
    • 84970311145 scopus 로고
    • Productivity and comparability in public service pay
    • Green, R. (1992b), "Productivity and comparability in public service pay", Labour Economics and Productivity, Vol. 4 No. 2, pp. 176-202.
    • (1992) Labour Economics and Productivity , vol.4 , Issue.2 , pp. 176-202
    • Green, R.1
  • 9
    • 0007095482 scopus 로고
    • The service quality and productivity challenge
    • Harker, P.T. (Ed.), Kluwer Academic Publishers, Dordrecht
    • Harker, P.T. (1995), "The service quality and productivity challenge", in Harker, P.T. (Ed.), The Service Productivity and Quality Challenge, Kluwer Academic Publishers, Dordrecht, pp. 1-10.
    • (1995) The Service Productivity and Quality Challenge , pp. 1-10
    • Harker, P.T.1
  • 11
    • 84876600588 scopus 로고    scopus 로고
    • undated, Municipal Association of Victoria, Melbourne
    • McMahon, F. (McMahon and Associates) undated, Productivity Improvement Program, Municipal Association of Victoria, Melbourne.
    • Productivity Improvement Program
    • McMahon, F.1
  • 13
    • 84876643806 scopus 로고
    • Public sector productivity and collective bargaining: The case of New York City
    • Adam, N.R. and Dogramaci, A. (Eds), Martinus Nijhoff Publishing, Boston, MA
    • Schmertz, E.J. (1981), "Public sector productivity and collective bargaining: the case of New York City", in Adam, N.R. and Dogramaci, A. (Eds), Productivity Analysis at the Organisational Level, Martinus Nijhoff Publishing, Boston, MA, pp. 163-74.
    • (1981) Productivity Analysis at the Organisational Level , pp. 163-174
    • Schmertz, E.J.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.