The effects of web personalization on influencing users' switching decisions to a new website

PACIS 2008 - 12th Pacific Asia Conference on Information Systems: Leveraging ICT for Resilient Organizations and Sustainable Growth in the Asia Pacific Region

Volumn , Issue , 2008, Pages

  Ho, Shuk Ying ^a   Ho, Kevin K W ^b  

^a AUSTRALIAN NATIONAL UNIVERSITY   (Australia)

^b HONG KONG UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Hong Kong)

Author keywords

Ease of use; Information relevance; Involvement; Online shopping sites; Personalization; Privacy concern; Search engines; Usefulness; Website switching

Indexed keywords

EASE OF USE; INFORMATION RELEVANCE; INVOLVEMENT; ONLINE SHOPPING; PERSONALIZATIONS; PRIVACY CONCERN; USEFULNESS;

CUSTOMER SATISFACTION; ELECTRONIC COMMERCE; INDUSTRY; INFORMATION SYSTEMS; INTERNET; SEARCH ENGINES; SUSTAINABLE DEVELOPMENT; WEBSITES;

WEB SERVICES;

EID: 84855614137     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (51)

1. Agarwal, R. and Karahanna, E. (2000). Time flies when you're having fun: cognitive absorption and beliefs about information technology usage. MIS Quarterly, 24 (4), 665-694.
2. Ahn, H.J. (2006). Utilizing popularity characteristics for product recommendation. International Journal of Electronic Commerce, 11 (2), 59-80.
3. Al-Gahtani, S. and King, M. (1999). Attitudes, satisfaction and usage: factors contributing to each in the acceptance of information technology. Behavior and Information Technology, 18 (4), 277-297.
4. Albert, T.C., Goes, P. B. and Gupta, A. (2004). GIST: a model for design and management of content and interactivity of user-centric websites. MIS Quarterly, 28 (2), 161-182.
5. Anonymous (1998). Earth's most customer centric company: differentiating with technology. online at http://mitworld.mit.edu/video/1/, accessed 12 July 2005.
6. Ardissono, L., A. Goy, G. Petrone, and M. Segnan (2002). Personalization in business-to-customer interaction. Communications of the ACM, 45 (5), 52-53. (Pubitemid 135702544)
7. Awad, N.F., and M.D. Krishnan (2006). The personalization privacy paradox: an empirical evaluation of information transparency and the willingness to be profiled online for personalization. MIS Quarterly, 30 (1), 13-28. (Pubitemid 44971423)
8. Bajaj, A. and Nidumolu, S. R. (1998). A feedback model to understand information system usage. Information and Management, 33 (4), 213-224. (Pubitemid 128424768)
9. Bakos, J. Y. (1991). 'A strategic analysis of electronic marketplaces. MIS Quarterly, 15 (3), 295-310.
10. Blom, J.O., and A.F. Monk (2003). Theory of personalization of appearance: why users personalize their pcs and mobile phones. Human-Computer Interaction, 18 (3), 193-228.
11. Chang, K.C., J. Jackson and V. Grover (2003). E-commerce and corporate strategy: an executive perspective. Information and Management, 40 (7), 663-675.
12. Davis, F. D. (1989). Perceived usefulness, perceived ease of use and user acceptance of information technology. MIS Quarterly, 13 (3), 319-339.
13. Davis, F. D. (1993). User acceptance of information technology: systems characteristics, user perceptions and behavioral impacts. International Journal of Man-Machine Studies, 38 (3), 475-487.
14. Elbeltagi, I., McBride, N. and Hardaker, G. (2005). Evaluating the factors affecting DSS usage by senior managers in local authorities in Egypt. Journal of Global Information Management, 13 (2), 42-65. (Pubitemid 40415559)
15. Fan, H, and M.S. Poole (2006). What is personalization? Perspectives on the design and implementation of personalization in information systems. Journal of Organizational Computing and Electronic Commerce, 16 (3/4), 179-202
16. Fan, W., M.D. Gordonb and P. Pathakc (2005). Effective profiling of consumer information retrieval needs: a unified framework and empirical comparison. Decision Support Systems, 40 (2), 213-233. (Pubitemid 40266062)
17. Gammack, J. and Hodkinson, C. (2003). Virtual reality, involvement and the customer interface. Journal of End User Computing, 15 (4), 78.
18. Garrett, J. J. (2002). The elements of user experience: user-centered design for the web, 1st edn, New Riders Press.
19. Greer, T. H. and Murtaza, M. B. (2003). Web personalization: the impact of perceived innovation characteristics on the intention to use personalization. Journal of Computer Information Systems, 43 (3), 50-55. (Pubitemid 36611319)
20. Gretzel, U. and D.R. Fesenmaier (2006). Persuasion in recommender systems. International Journal of Electronic Commerce, 11 (2), 81-100.
21. Hess, T.J., M.A. Fuller, and J. Mathew (2006). Involvement and decision-making performance with a decision aid: the influence of social multimedia, gender, and playfulness. Journal of Management Information Systems, 22 (3), 15-54. (Pubitemid 44376852)
22. Johnson, B. T. and Eagly, A. H. (1990). Involvement and persuasion: types, traditions, and the evidence. Psychological Bulletin, 107, 375-384.
23. Keaveney, S. M. and Parthasarathy, M. (2001). Customer switching behavior in online services: an exploratory study of the role of selected attitudinal, behavioral, and demographic factors. Academy of Marketing Science, 29 (4), 374-390.
24. Komiak, S.Y.X., and I. Benbasat (2006). The effects of personalization and familiarity on trust and adoption of recommendation agents. MIS Quarterly, 30 (4), 941-960. (Pubitemid 46051910)
25. Kramer, J., Noronha, S. and Vergo, J. (2000). A user-centered design approach to personalization. Communications of the ACM, 43 (8), 44-48.
26. Kumar, N., and I. Benbasat (2006). The influence of recommendations and consumer reviews on evaluations of websites. Information Systems Research, 17 (4), 425-439.
27. Liang, T.P., H.J. Lai and Y.C. Ku (2007). Personalized content recommendation and user satisfaction: theoretical synthesis and empirical findings. Journal of Management Information Systems, 23 (3), 45-70.
28. Manber, U., Patel, A., and Robison, J. (2000). Experience with personalization on Yahoo! Communications of the ACM, 43 (8), 35-39.
29. McKinney, V., Yoon, K. and Zahedi, F. M. (2002). The measurement of web-customer satisfaction: an expectation and disconfirmation approach. Information Systems Research, 13 (3). 296-315
30. McGinty, L., and B. Smyth (2006). Adaptive selection: an analysis of critiquing and preference-based feedback in conversational recommender systems. International Journal of Electronic Commerce, 11 (2), 35-57.
31. Murthi, B.P.S., and S. Sarkar (2003). The role of the management sciences in research on personalization. Management Science, 49 (10), 1344-1362.
32. Nash, K. S. (2000). Personalization: clash of the killer Ps. Computerworld, 34 (25), 66-67.
33. Nysveen, H., and P.E. Pedersen (2004). An exploratory study of customers' perception of company web sites offering various interactive applications: moderating effects of customers' internet experience. Decision Support Systems, 37 (1), 137-150.
34. Pendharkar, P.C. (2006). Inductive regression tree and genetic programming techniques for learning user web search preferences. Journal of Organizational Computing and Electronic Commerce, 16 (3/4), 223-245
35. Pitkow, J., Schütze, H., Cass, T., Cooley, R., Turnbull, D., Edmonds, A., Adar, E. and Breuel, T. (2002). Personalized search. Communications of the ACM, 45 (9), 50-55. (Pubitemid 135699748)
36. Rust, R.T., and K.N. Lemon (2001). E-service and the customer. Internal Journal of Electronic Commerce, 5 (3), 85-101.
37. Shahabi, C. and Banaei-Kashani, F. (2003). Efficient and anonymous web-usage mining for web personalization. Journal of Computing, 15 (2), 123-147. (Pubitemid 39042725)
38. Shukla, P. (2004). Learning and information dissemination in logistics alliances. Asia Pacific Journal of Marketing and Logistics, 16 (4), 82-104.
39. Stewart, K. A. and Segars, A.H. (2002). 'An empirical examination of the concern for information privacy instrument. Information Systems Research, 13 (1), 36-49.
40. Tam, K.Y., and S.Y. Ho (2005). Web personalization as a persuasion strategy: an elaboration likelihood model perspective. Information Systems Research, 16 (3), 271-293.
41. Tam, K.Y., and S.Y. Ho (2006). Understanding the impact of web personalization on user information processing and decision outcomes. MIS Quarterly, 30 (4), 865-890. (Pubitemid 46051907)
42. Venkatesh, V., Morris, M. G, Davis, G. B. and Davis, F. D. (2003). User acceptance of information technology: toward a unified view. MIS Quarterly, 27 (3), 425-478.
43. Volokh, E. (2000). Personalization and privacy. Communications of the ACM, 43 (8), 84-85.
44. Wang, W. and I. Benbasat (2005). Integrating TAM with trust to explain online recommendation agent adoption, Journal of Association for Information Systems, 6 (3), 72-101.
45. Wei, C.P., R.H.L. Chiang, and C.C. Wu (2006). Accommodating individual preferences in the categorization of documents: a personalized clustering approach. Journal of Management Information Systems, 23 (2), 173-201. (Pubitemid 44613925)
46. Wolfinbarger, M. and Gilly, M. (2001). Shopping online for freedom, control and fun. California Management Review. 43 (2), 34-55.
47. Xiao, B., and I. Benbasat (2007). E-Commerce product recommendation agents: use, characteristics, and impact. MIS Quarterly, 31 (1), 137-209. (Pubitemid 46382521)
48. Zhang, P., I. Benbasat, J. Carey, F. Davis, D. Galletta, and D. Strong (2002). Human computer interaction research in the MIS discipline. Communications of the Association for Information Systems, 9 (20), 334-355.
49. Zhang, P., and A. Dillon (2003). HCI and MIS: shared concerns. International Journal of Human- Computer Studies, 59 (4), 397-402.
50. Zhang, P., and L. Li (2005). The intellectual development of human-computer interaction research: a critical assessment of the MIS literature (1990-2002). Journal of Association for Information Systems, 6 (11), 227-292.
51. Zhang, P., F.F.H. Nah, and I. Benbasat (2005). Human computer interaction research in MIS. Journal of Management Information Systems, 22 (3), 9-14. 35.