Six Sigma, quality management systems and the development of organisational learning capability: Evidence from four business process outsourcing organisations in India

International Journal of Quality and Reliability Management

Volumn 29, Issue 1, 2012, Pages 71-91

  Malik, Ashish ^a   Blumenfeld, Stephen ^b  

^a UNIVERSITY OF NEWCASTLE   (Australia)

^b VICTORIA UNIVERSITY OF WELLINGTON   (New Zealand)

Author keywords

Business process outsourcing; Developing countries; India; Lean Six Sigma; Learning organizations; Quality management

Indexed keywords

EID: 84155195781     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656711211190882     Document Type: Article

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