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Volumn 26, Issue 2, 2008, Pages 141-147

History of offshoring knowledge services

Author keywords

History; Offshoring; Services

Indexed keywords

INFORMATION SERVICES; INFORMATION TECHNOLOGY;

EID: 38949136665     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jom.2007.02.012     Document Type: Article
Times cited : (95)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.