A business process change framework for examining the implementation of six sigma: A case study of Dow Chemicals

TQM Magazine

Volumn 16, Issue 4, 2004, Pages 273-283

  Motwani, Jaideep ^a   Kumar, Ashok ^a   Antony, Jiju ^b  

^a GRAND VALLEY STATE UNIVERSITY   (United States)

^b GLASGOW CALEDONIAN UNIVERSITY   (United Kingdom)

Author keywords

Business process re engineering; Change management; Quality programmes

Indexed keywords

CUSTOMER SATISFACTION; PERSONNEL; PERSONNEL TRAINING; PROJECT MANAGEMENT; REENGINEERING;

BUSINESS PROCESS RE-ENGINEERING; CHANGE MANAGEMENT; DOW CHEMICALS COMPANY (CO); QUALITY PROGRAMMES;

PRODUCT DESIGN;

EID: 19944378147     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780410541927     Document Type: Review

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