Performance measurement in a quality management system

Scientia Iranica

Volumn 18, Issue 3 E, 2011, Pages 742-752

  Rezaei, A R ^a   Celik T ^a   Baalousha, Y ^a  

^a EASTERN MEDITERRANEAN UNIVERSITY   (Turkey)

Author keywords

Construction industry; Data warehouse; Employee performance measurement; IT; Office automation system; Quality management system

Indexed keywords

CONSTRUCTION INDUSTRY; DATA WAREHOUSES; HUMAN RESOURCE MANAGEMENT; JOB SATISFACTION; MOTIVATION; OFFICE AUTOMATION; QUALITY MANAGEMENT;

CONSTRUCTION COMPANIES; DATABASE MANAGEMENT; DOCUMENTATION SYSTEMS; EMPLOYEE PERFORMANCE; PERFORMANCE MEASUREMENTS; PROJECT PARTICIPANTS; QUALITY MANAGEMENT STANDARDS; QUALITY MANAGEMENT SYSTEMS;

INFORMATION MANAGEMENT;

AUTOMATION; CONSTRUCTION INDUSTRY; INDUSTRIAL COMPETITION; PERFORMANCE ASSESSMENT; QUALITATIVE ANALYSIS; QUALITY CONTROL; SOFTWARE;

EID: 80054794098     PISSN: 10263098     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.scient.2011.05.021     Document Type: Article

References (90)

1. Alshawi, M. and Ingirige, B. "Web-enabled project management: an emerging paradigm in construction". Automation in Construction, 12, pp. 349-364 (2003).
2. Lam, K.C and Ng, ST. "A cooperative Internet-facilitated quality management environment for construction", Automation in Construction, 15, pp. 1-11(2006).
3. Sroufe, R. and Curkovic, S. "An examination of ISO 9000: 2000 and supply chain quality assurance". Journal of Operations Management, 26, pp. 503-520 (2008).
4. Ng, ST. "Performance of engineering consultants in ISO 9000-based quality management systems implementation", Engineering, Construction and Architectural Management, 12(6), pp. 519-532 (2005).
5. Pheng, LS. and Wee, W. "Improving maintenance and reducing building defects through ISO 9000", Journal of Quality in Maintenance Engineering, 7(1), pp. 6-24 (2001).
6. Allesina, S., Azzi, A., Battini, D. and Regattieri, A "Performance measurement in supply chains: new network analysis and entropie indexes", International Journal of Production Research, 48(8), pp. 2297-2321 (2010).
7. Pero, M., Rossi, T, Noe, C and Sianesi, A. "An exploratory study of the relation between supply chain topological features and supply chain performance", International Journal of Production Economics, 123, pp. 266-278 (2010).
8. Whicker, L, Bernon, M., Templar, S. and Mena, C "Understanding the relationships between time and cost to improve supply chain performance", International Journal of Production Economics, 121. pp. 641-650 (2009).
9. Kim, S.W. "An investigation on the direct and indirect effect of supply chain integration on firm performance", International Journal of Production Economics, 119, pp. 328-346 (2009).
10. Craighead, CW., Huit, G.T.M. and Ketchen Jr., DJ. "The effects of innovation-cost strategy, knowledge, and action in the supply chain on firm performance", Journal of Operations Management, 27, pp. 405-421 (2009).
11. Yeung, ACL "Strategic supply management, quality initiatives, and organizational performance". Journal of Operations Management, 26, pp. 490-502 (2008).
12. Kojima, M., Nakashima, K. and Ohno, K. "Performance evaluation of SCM in JFT environment", International Journal of Production Economics, 115, pp. 439-443 (2008).
13. Cousins, P.D., Lawson, B. and Squire, B. "Performance measurement in strategic buyer-supplier relationships-the mediating role of socialization mechanisms". International Journal of Operations and Production Manage-ment, 28(3), pp. 238-258 (2008).
14. Sharif, AM., Irani, Z. and Lloyd, D. "Information technology and performance management for build-to-order supply chains", International Journal of Operations and Production Management, 27(11), pp. 1235-1253 (2007).
15. Carr, A.S. and Kaynak, H. "Communication methods, information sharing, supplier development and performance-an empirical study of their relationships", International Journal of Operations and Production Management, 27(4), pp. 346-370 (2007).
16. Wong, W.P. and Wong, K.Y. "Supply chain performance measurement system using DEA modeling", Industrial Management + Data Systems, 107(3), pp. 361-381 (2007).
17. Sepehri, M., Fayazbakhsh, K. and Ghasemzadeh, F. "A corporate supply optimizer with flow network", Srientia lranica, Transactions E: Industrial Engineering, 17(1), pp. 70-83 (2010).
18. Hosseini Baharanchi, S.R. "Investigation of the impact of supply chain in-tegration on product innovation and quality", Srientia lranica. Transactions E: Industrial Engineering. 16(1), pp. 81-89 (2009).
19. Fazel Zarandi, M.H., Turksen, LB., Moattar Hoseini, S.M., Bastani, S. and Mohebi, A "A fuzzy intelligent information agent architecture for supply chains", Srientia lranica, 15(5), pp. 623-636 (2008).
20. Phusavat, K., Anussornnitisatn, P., Sujitwanit, S. and Kess, P. "Profile-based circumstances for productivity measurement", Industrial Management + Data Systems. 109(6), pp. 825-839 (2009).
21. Ho, LA. "What affects organizational performance? The linking of learning and knowledge management", Industrial Management + Data Systems, 108(9), pp. 1234-1254 (2008).
22. Lin, CY. and Kuo, TH. "The mediate effect of learning and knowledge on organizational performance", Industrial Management + Data Systems, 107(7), pp. 1066-1083 (2007).
23. Rao, M.P. "A performance measurement system using a profit-linked multi-factor measurement model", Industrial Management + Data Systems, 106(3), pp. 362-379 (2006).
24. Saad, CH. "Strategic performance evaluation: descriptive and prescriptive analysis", Industrial Management + Data Systems, 101(8), pp. 390-399 (2001).
25. Kuo, CH., Dunn, K.D. and Rand ha wa, S.U. "A case study assessment of performance measurement in distribution centers", Industrial Management + Data Systems, 99(2), pp. 54-63 (1999).
26. Arjomandi, K., Estekanchi, H. and Vafai, A "Correlation between structural performance levels and damage indexes in steel frames subjected to earthquakes", Srientia lranica, Transactions A: Civil Engineering, 16(2), pp. 147-155 (2009).
27. Mirabi, M., Fatemi Ghomi, S.M.T.andJolai, F. "A hybrid electromagnetismlike algorithm for supplier selection in make-to-order planning", Scientia lranica, Transactions E: Industrial Engineering, 17(1), pp. 1-11 (2010).
28. Seyedhoseini, S.M. and Hatefi, MA. 'Two-pillat risk management (TRPM): a generic project risk management process", Scientia lranica, Transactions E: Industrial Engineering. 16(2), pp. 138-148 (2009).
29. Jariri, F. and Zegordi, S.H. "Quality function deployment, value engineering and target costing, an integrated framework in design cost management: a mathematical programming approach", Srientia lranica, 15(3), pp. 405-411 (2008).
30. Azaron, A. and Modarres, M. "Project completion time in dynamic PERT networks with generating projects", Srientia lranica, 14(1), pp. 56-63 (2007).
31. Foster Jr., ST. "Towards an understanding of supply chain quality management ", Journal of Operations Management, 26, pp. 461-467 (2008).
32. Chin, S., Kim, K. and Kim, Y. "A process-based quality management information system", Automation in Construction, 13, pp. 241-259 (2004).
33. Turk, AM. "ISO 9000 in construction: an examination of its application in Turkey", Building and Environment, 41(4), pp. 501-511 (2006).
34. Motazed-Keyvani, R., Ghanbari-Parsa, AR. and Kagaya, S. "ISO 9000 standards: perceptions and experiences in the UK construction industry", Construction Management and Economics, 17,pp. 107-119(1999).
35. Kim, Y.S., Oh, S.W., Cho, Y.K. and Seo, J.W. "A PDA and wireless webintegrated system for quality inspection and defect management of apartment housing projects", Automation in Construction, 17, pp. 163-179 (2008).
36. Tarn, V.W.Y. and Le, K.N. "Quality improvement in construction by using a Vandermonde interpolation technique", International Journal of Operations and Production Management, 25, pp. 815-823 (2007).
37. Martinez-Costa, M., Martinez-Lorente, AR. and Choi, TY. "Simultaneous consideration of TQM and ISO 9000 on performance and motivation: an empirical study of Spanish companies", International Journal of Production Economics, 113, pp. 23-39 (2008).
38. Karamouz, M., Ahmadi, A. and Nazif, S. "Development of management schemes in irrigation planning: economic and crop pattern consideration", Srientia lranica, Transactions A: Civil Engineering, 16(6), pp. 457-466 (2009).
39. Mostaghel, R. and Albadvi, A. "A cross-cultural comparison of service quality prioritization", Scientia lranica, Transactions E: Industrial Engineering, 16(1), pp. 65-72 (2009).
40. Fok, LY., Hartman, SJ., Patti, A.L and Razek, J.R. "Human factors affecting the acceptance of total quality management", International Journal of Quality Er Reliability Management, 17(7), pp. 714-729 (2000).
41. Neely, A, Gregory, M. and Platts, K. "Performance measurement system design-a literature review and research agenda". International Journal of Operations and Production Management, 15(4), pp. 80-116 (1995).
42. Neely, A., Gregory, M. and Platts, K. "Performance measurement system design-a literature review and research agenda". International Journal of Operations and Production Management, 25(12), pp. 1228-1263 (2005).
43. Phusavat, K., Anussornnitisarn, P., Helo, P. and Dwight, R. "Performance measurement: roles and challenges", Industrial Management + Data Systems, 109(5), pp. 646-664 (2009).
44. Phusavat, K. and Photaranon, W. "Productivity/performance measurement, case application at the government pharmaceutical organization", Industrial Management + Data Systems, 106(9), pp. 1271-1287 (2006).
45. Kulmala, H.L, Ahoniemi, L and Nissinen, V. "Performance through measuring leader's profiles: an empirical study", International Journal of Production Economics, 122, pp. 385-394 (2009).
46. Johnston, R. and Pongatichat, P. "Managing the tension between performance measurement and strategy: coping strategies", International Journal of Operations and Production Management, 28(10), pp. 941-967 (2008).
47. Marchand, M. and Raymond, L "Researching performance measurement systems-an information systems petspective", Internafional Journal of Operations and Production Management, 28(7), pp. 663-686 (2008).
48. Garengo, P. and Bititci, U. 'Towards a contingency approach to performance measurement: an empirical study in Scottish SMEs", International Journal of Operations and Production Management, 27(8), pp. 802-825 (2007).
49. Ukko, J., Tenhunen, J. and Rantanen, H. "Performance measurement impacts on management and leadership: perspectives of management and employees", International Journal of Production Economics, 110, pp. 39-51 (2007).
50. Bititci, U.S., Mendibil, K., Nudurupati, S., Garengo, P. and Turner, T. "Dynamics of performance measurement and organizational culture", International Journal of Operations and Production Management, 26(12), pp. 1325-1350(2006).
51. Neely, A "The evolution of performance measurement researchdevelopments in the last decade and a research agenda for the next". International Journal of Operations and Production Management, 25(12), pp. 1264-1277 (2005).
52. Bititci, U.S., Mendibil, K., Martinez, V. and Albores, P. "Measuring and managing performance in extended enterprises", International Journal of Operations and Production Management, 25(4), pp. 333-353 (2005).
53. Evans, j.R. "An exploratory study of performance measurement systems and relationships with performance results", Journal of Operations Management, 22, pp. 219-232 (2004).
54. Bititci, U.S., Nudurupati, S.S., Turner, TJ. and Creighton, S. "Web enabled performance measurement systems-management implications". International Journal of Operations and Production Management, 22(11), pp. 1273-1287(2002).
55. Kennerley, M. and Neely, A. "A framework of the factors affecting the evolution of performance measurement systems", International Journal of Operations and Production Management. 22 (11), pp. 1222-1245 (2002).
56. Bourne, M., Mills, J., Wilcox, M., Neely, A and Platts, K. "Designing, implementing and updating performance measurement systems", Internationaljournal of Operations and Production Management, 20(7), pp. 754-771 (2000).
57. 1 Mills, J., Platts, K., Richards, H., Gregory, M., Bourne, M. and Kennerley, M. "Performance measurement system design: developing and testing a process-based approach". International Journal of Operations and Production Management, 20(10), pp. 1119-1145 (2000).
58. Green Jr., K.W., Medlin, B. and Whitten, D. "Developing optimism to improve performance: an approach for the manufacturing sector". Industrial Management + Data Systems, 104(2), pp. 106-114 (2004).
59. Medlin, B. and Green Jr., K.W. "Enhancing performance through goal setting, engagement, and optimism", Industrial Management + Data Systems. 109(7), pp. 943-956 (2009).
60. Tarng, M.Y. and Liu, H.Y. "Creating a document management system". Industrial Management + Data Systems, 94(9), pp. 9-15 (1994).
61. Laitinen, E.K. "Importance of performance information in managerial work", Industrial Management + Data Systems, 109(4), pp. 550-569 (2009).
62. Ojiako, U., Johansen, E. and Greenwood, D. "A qualitative re-consttuction of project measurement criteria", Industrial Management + Data Systems, 108(3), pp. 405-417 (2008).
63. Ahmad, S. and Schroeder, R.G. "The impact of human resource management practices on operational performance: recognizing country and industry differences". Journal of Operations Management, 21, pp. 19-43 (2003).
64. Nahm, AY., Vonderembse, M.A. and Koufteros, XA "The impact of organizational structure on time-based manufacturing and plant performance". Journal of Operations Management, 21, pp. 281-306 (2003).
65. De Toni, A. and Tonchia, S. "Performance measurement systems-models, characteristics and measures". International Journal of Operations and Production Management, 21(1-2), pp. 46-70 (2001).
66. Najmi, M. and Kehoe, D.F. "The role of performance measurement systems in promoting quality development beyond ISO 9000", Jnternationaljournal of Operations and Production Management, 21(1-2), pp. 159-172 (2001).
67. Jayaram.J., Droge, C. and Vickery, S.K. "The impact of human resource management practices on manufacturing performance". Journal of Operations Management, 18, pp. 1-20 (1999).
68. Bose, R. "Understanding management data systems for enterprise performance management", Industrial Management + Data Systems, 106(1), pp. 43-59 (2006).
69. March, ST. and Hevner, A.R. "integrated decision support systems: a data warehousing perspective", Decision Support Systems, 43, pp. 1031-1043 (2007).
70. Marakas, G.M., Systems Analysis & Design-an Active Approach, 2nd ed., McGraw-Hill, USA (2006).
71. Golnabi, H., Azimi, P. and Poseh, G.H. "Data acquisition and resistance measurements using a simple program", Scientia lranica, 14(5), pp. 467-473 (2007).
72. Hedelin, L and Allwood, CM. "IT and strategic decision making", Industrial Management + Data Systems, 102(2), pp. 125-139 (2002).
73. Jarke, M., Lenzerini, M., Vassiliou, Y. and Vassiliadis, P., Fundamentals of Data Warehouses, Springer, Cambridge, MA (2000).
74. Uu, H.C.W., Chan, F.T.S., Fung, R. and Wong, C.W.Y. "An XML-based real-time quality measurement scheme", Industrial Management + Data Systems, 104(6), pp. 505-512 (2004).
75. Lee, S.M. and Hong, S. "An enterprise-wide knowledge managementsystem infrastructure", Industrial Management + Data Systems, 102(1), pp. 17-25 (2002).
76. Ahmad, I., Azhar, S. and Lukauskis, P. "Development of a decision support system using data warehousing to assist builders/developers in site selection", Automation in Construction, 13, pp. 525-542(2004).
77. Zhiliang, M., Wong, K.D., Heng, L and Jun, Y. "Utilizing exchanged documents in construction projects for decision support based on datawarehousing techniques". Automation in Construction, 14, pp. 405-412 (2005).
78. Moon, S.W., Kim, J.S. and Kwon, K.N. "Effectiveness of OLAP-based cost data management in construction cost estimate", Automation inConstruction, 16, pp. 336-344 (2007).
79. Forcada, N., Casals, M., Roca, X. and Gangolells, M. "Adoption of web databases for document management in SMEs of the construction sectorin Spain", Automation in Construction, 16, pp. 411-424 (2007).
80. Ang, J. and Teo, T.S.H. "Management issues in data warehousing: insightsform the housing and development board", Decision Support Systems, 29, pp. 11-20(2000).
81. Lair, R., Beginning Silveriight 2, A Press, New York, USA (2008).
82. Anumba, Cj., Baugh, C and Khalfan, M.M.A. "Organizational structures to support concurrent engineering in construction". Industrial Management + Data Systems, 102(5), pp. 260-270 (2002).
83. Pinto, J.K., Project Management. Achieving Competitive Advantage, Pearson Educations International, New Jersey, USA (2007).
84. Zegordi, S.H. and Nahavandi, N. "Measuring productivity indexes and efficiency in the container terminal at port Rajaei", Srientia lranica, 9(3), pp. 248-254 (2002).
85. Hoehn, W. "Managing organizational performance: linking the balanced scorecard to a process improvement technique", Proc. 4th Ann. Int. Symp Ind. Eng Per. Manag Kasetsart University, Bangkok, pp. 1-12 (2003).
86. Hanna, V., Burns, N.D. and Backhouse, CJ. "Realigning organizational variables to support workplace behaviour". International Journal of Operations and Production Management. 20(12), pp. 1380-1391 (2000).
87. Kuwaiti, M.E. "Performance measurement process: definition and ownership", International Journal of Operations and Production Management, 24(1), pp. 55-78 (2004).
88. Kutucuoglu, K.Y., Hamali, J., Irani, Z. and Sharp, J.M. "A framework for managing maintenance using performance measurement systems", International Journal of Operations and Production Management, 21(1-2), pp. 173-194(2001).
89. Laitinen, E.K., Lansiluoto, A. and Rautiainen, I. "Extracting appropriate scope for information systems: a case study", Industrial Management +Data Systems, 109(3), pp. 305-321 (2009).
90. Palvia, S.C., Sharma, R.S. and Conrath, D.W. "A socio-technical framework for quality assessment of computer information systems". Industrial Management + Data Systems, 101(5), pp. 237-251 (2001).