Critical success factors of open markets on the internet in terms of buyers

IFIP Advances in Information and Communication Technology

Volumn 341 AICT, Issue , 2010, Pages 282-291

  Ha, Sung Ho ^a   Liu, Luo Tao ^a  

^a Kyungpook National University   (South Korea)

Author keywords

E commerce; Extended technology acceptance model; Open market; Purchase intention

Indexed keywords

ELECTRONIC COMMERCE; SALES;

CRITICAL SUCCESS FACTOR; EMPIRICAL SURVEYS; EXTENDED TECHNOLOGY ACCEPTANCE MODELS; MANAGERIAL IMPLICATIONS; OPEN MARKET; PERCEIVED USEFULNESS; PURCHASE INTENTION; STRUCTURAL EQUATION MODELING;

SURVEYS;

EID: 80053616858     PISSN: 18684238     EISSN: None     Source Type: Book Series    
DOI: 10.1007/978-3-642-16283-1_31     Document Type: Conference Paper

References (35)

1. He, D.H., Lu, Y.B., Zhou, D.Y.: Empirical study of consumers' purchase intentions in C2C electronic commerce. Tsinghua Science and Technology 13, 287-292 (2008)
2. Vijayasarathy, L.R.: Predicting consumer intentions to use on-line shopping: the case for an augmented technology acceptance model. Information and Management 41, 747-762 (2004)
3. Jones, K., Leonard, L.N.K.: Trust in consumer-to-consumer electronic commerce. Information and Management 45, 88-95 (2008) (Pubitemid 351330189)
4. Davis, F.D.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly 13, 319-340 (1989)
5. Poddar, A., Donthu, N., Wei, Y.J.: Web site customer orientations, Web site quality, and purchase intentions: the role of web site personality. Journal of Business Research 62, 441-450 (2009)
6. Szymanski, D.M., Hise, R.T.: e-Satisfaction: an initial examination. Journal of Retailing 76, 309-322 (2000)
7. Jeong, M., Lambert, C.: Adaptation of an information quality framework to measure customers' behavioral intentions to use lodging Web sites. International Journal of Hospitality Management 20, 129-146 (2001) (Pubitemid 33632309)
8. McKnight, D.H., Chervany, N.L.: What trust means in e-commerce customer relationships: an interdisciplinary conceptual typology. International Journal of Electronic Commerce 6, 35-59 (2002)
9. Schlosser, A.E., White, T.B., Lloyd, S.M.: Converting web site visitors into buyers: how web site investment increases consumer trusting beliefs and online purchase intentions. Journal of Marketing 70, 133-148 (2006) (Pubitemid 43681156)
10. Liao, C.C., Palvia, P., Lin, H.N.: The roles of habit and web site quality in e-commerce. International Journal of Information Management 26, 469-483 (2006) (Pubitemid 44791669)
11. Bai, B., Law, R., Wen, I.: The impact of website quality on customer satisfaction and purchase intentions: evidence from Chinese online visitors. International Journal of Hospitality Management 27, 391-402 (2008)
12. Everard, A., Galletta, D.F.: How presentation flaws affect perceived site quality, trust, and intention to purchase from an online store. Journal of Management Information Systems 22, 55-95 (2006) (Pubitemid 44376853)
13. Fishbein, M., Ajzen, I.: Belief, attitude, intention and behavior: an introduction to theory and research, Reading, MA (1975)
14. Adamson, I., Shine, J.: Extending the new technology acceptance model to measure the end user information systems satisfaction in a mandatory environment: a bank's treasury. Technology Analysis and Strategic Management 15, 441-455 (2003) (Pubitemid 37396163)
15. Lee, H.S., Choi, S.Y., Kang, Y.S.: Formation of e-satisfaction and repurchase intention: Moderating roles of computer self-efficacy and computer anxiety. Expert Systems with Application 36, 7848-7859 (2009)
16. Lee, M.K.O., Turban, E.: A trust model for consumer Internet shopping. International Journal of Electronic Commerce 6, 75-91 (2001)
17. Sultan, F., Venkatesh, S., Urban, G.L.: Online trust: A stakeholder perspective, concepts, implications and future directions. Journal of Strategic Information System 11, 325-344 (2002)
18. Gefen, D., Harris, L., Goode, M.: The four levels of loyalty and the pivotal role of trust: a study of online service dynamics. Journal of Retailing 80, 139-158 (2004) (Pubitemid 38845363)
19. McKnight, D.H., Choudhury, V., Kacmar, C.: Developing and validating trust measures for e-commerce: an integrative typology. Information Systems Research 13, 334-359 (2002)
20. Wakefield, R., Whitten, D.: Examining user perceptions of third-party organization credibility and trust in an e-retailer. Journal of Organizational and End User Computing 18, 1-19 (2006) (Pubitemid 43994610)
21. Ajzen, I., Fishbein, M.: Understanding attitudes and predicting social behavior. Prentice- Hall, Englewood Cliffs (1980)
22. Chow, S., Holden, R.: Toward an understanding of loyalty: the moderating role of trust. Journal of Managerial Issues 9, 275-299 (1997)
23. Singh, J., Sirdeshmukh, D.: Agency and trust mechanisms in consumer satisfaction and loyalty judgments. Journal of the Academy of Marketing Science 28, 150-167 (2000)
24. Jin, B., Park, J.Y.: The moderating effect of online purchase experience on the evaluation of online store attributes and the subsequent impact on market response outcomes. Advances in Consumer Research 33, 203-211 (2006)
25. Zeithaml, L.B., Parasuraman, A.: The behavioral consequences of service quality. Journal of Marketing 60, 31-46 (1996)
26. Ajzen, I., Driver, B.E.: Application of the theory of planned behavior to leisure choice. Journal of Leisure Research 24, 207-224 (1992)
27. Fournier, S., Mick, D.G.: Rediscovering satisfaction. Journal of Marketing 63, 5-23 (1999)
28. Thong, J.Y.L., Hong, S.J., Tam, K.Y.: The effects of post-adoption beliefs on the expectation- confirmation model for information technology continuance. International Journal of Human-Computer Studies 64, 799-810 (2006) (Pubitemid 43977890)
29. Yang, Z., Peterson, R.T.: Customer perceived value, satisfaction, and loyalty: the role of switching costs. Psychology and Marketing 21, 799-822 (2004)
30. Qiu, L.Y., Li, D.: Applying TAM in B2C e-commerce research: an extended model. Tsinghua Science and Technology 13, 265-272 (2008) (Pubitemid 351728147)
31. Williamson, O.E.: Markets and Hierarchies. Free Press, New York (1975)
32. Sirdeshmukh, D., Singh, J., Sabol, B.: Consumer trust, value, and loyalty in relational exchanges. Journal of Marketing 66, 15-37 (2002)
33. Gefen, D., Heart, T.: On the need to include national culture as a central issue in Ecommerce trust beliefs. Journal of Global Information Management 14, 1-30 (2006)
34. Kim, J.Y., Jin, Y.H., Swinney, J.L.: The role of etail quality, e-satisfaction and e-trust in online loyalty development process. Journal of Retailing and Consumer Services 16, 239-247 (2009)
35. Gefen, D., Straub, D.W.: Consumer trust in B2C e-commerce and the importance of social presence: experiments in e-Products and e-Services. Omega 32, 407-424 (2004) (Pubitemid 39195958)