Consumer trust in service companies: a multiple mediating analysis

Managing Service Quality: An International Journal

Volumn 20, Issue 1, 2010, Pages 4-25

  Kantsperger, Roland ^a   Kunz, Werner H ^b  

^a Allianz AG   (Germany)

^b UNIVERSITY OF MASSACHUSETTS BOSTON   (United States)

Author keywords

Customer loyalty; Customer satisfaction; Service industries; Trust

Indexed keywords

EID: 75649118595     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604521011011603     Document Type: Article

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