Frequency and costs of communication with citizens in local government

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 6866 LNCS, Issue , 2011, Pages 15-25

  Andersen, Kim Normann ^a   Medaglia, Rony ^a   Henriksen, Helle Zinner ^a  

^a Copenhagen Business School ^*  (Denmark)

Author keywords

channel management; communication; cost benefit analysis; online services

Indexed keywords

CHANNEL MANAGEMENT; E-SERVICES; LOCAL GOVERNMENT; ON-LINE SERVICE; PHONE CALLS; POSTAL MAIL; E- SERVICES;

CONFERENCE CALLS; COSTS; ELECTRONIC MAIL; GOVERNMENT DATA PROCESSING; INFORMATION MANAGEMENT; INFORMATION SYSTEMS; ONLINE SYSTEMS; TELEPHONE SETS; TELEPHONE SYSTEMS; COMMUNICATION;

COST BENEFIT ANALYSIS;

EID: 80052357419     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-642-22961-9_2     Document Type: Conference Paper

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