Best practices of total quality management implementation in health care settings

Health Marketing Quarterly

Volumn 28, Issue 3, 2011, Pages 232-252

  Faisal, Talib ^a   Rahman, Zillur ^b   Azam, Mohammed ^b  

^a ALIGARH MUSLIM UNIVERSITY   (India)

^b INDIAN INSTITUTE OF TECHNOLOGY ROORKEE   (India)

Author keywords

Health care institutions; Total quality management; TQM implementation; TQM practices

Indexed keywords

ARTICLE; CONSUMER; HEALTH SERVICE; LEADERSHIP; METHODOLOGY; ORGANIZATION; PROGRAM DEVELOPMENT; QUALITY CONTROL; STANDARD; TOTAL QUALITY MANAGEMENT;

BENCHMARKING; CONSUMER SATISFACTION; HEALTH SERVICES; HEALTH SERVICES ADMINISTRATION; LEADERSHIP; ORGANIZATIONAL CULTURE; PROGRAM DEVELOPMENT; TOTAL QUALITY MANAGEMENT;

EID: 79961131183     PISSN: 07359683     EISSN: 15450864     Source Type: Journal    
DOI: 10.1080/07359683.2011.595643     Document Type: Article

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