Quality improvement efforts at St Mary's Hospital: A case study

Managing Service Quality: An International Journal

Volumn 8, Issue 4, 1998, Pages 235-240

  Klein, Donald ^a   Motwani, Jaideep ^a   Cole, Beth ^b  

^a GRAND VALLEY STATE UNIVERSITY   (United States)

^b MIDWESTERN UNIVERSITY   (United States)

Author keywords

Hospitals; Implementation; Improvement; Quality

Indexed keywords

EID: 84992996443     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529810222523     Document Type: Article

References (2)

1. Carman, J., Shortell, S., Foster, R., Hughes, E., Boersteler, H., O’Brien, J. and O’Connor, E. (1996, “Keys for successful implementation of TQM in hospitals”, Health Care Management Review, Vol. 21 No. 1, pp. 48-60.
2. Motwani, J., Sower, V. and Brashier, L. (1996, “TQM in the health sector”, Health Care Management Review, Vol. 21 No. 1, pp. 73-82.