Quality Management Practices in Indian ISO 9000 Certified Companies: An Empirical Evaluation

Total Quality Management and Business Excellence

Volumn 15, Issue 3, 2004, Pages 295-305

  Mahadevappa, B ^a   Kotreshwar, G ^a,b  

^a UNIVERSITY OF MYSORE   (India)

^b University of Mysore   (India)

Author keywords

Cost of quality; Customer complaints; ISO 9000; Quality data; Quality management; Scrap defect levels

Indexed keywords

EID: 1842529975     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/1478336042000183389     Document Type: Article

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