The effects of switching costs on user resistance to enterprise systems implementation

IEEE Transactions on Engineering Management

Volumn 58, Issue 3, 2011, Pages 471-482

  Kim, Hee Woong ^a  

^a Yonsei University   (South Korea)

Author keywords

Enterprise system (ES) implementation; equity implementation model (EIM); status quo bias; switching costs; user resistance

Indexed keywords

ENTERPRISE SYSTEM; IMPLEMENTATION MODELS; STATUS QUO BIAS; SWITCHING COSTS; USER RESISTANCE;

ENTERPRISE RESOURCE PLANNING; INDUSTRIAL RESEARCH; SURVEYS; SWITCHING;

COSTS;

EID: 79960717078     PISSN: 00189391     EISSN: None     Source Type: Journal    
DOI: 10.1109/TEM.2010.2089630     Document Type: Article

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