Towards a Process Model of Information Systems Implementation: The Case of Customer Relationship Management (CRM)

Data Base for Advances in Information Systems

Volumn 37, Issue 1, 2006, Pages 59-76

  Kim, Hee Woong ^a   Pan, Shan L ^a  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

Customer Relationship Management; IS implementation; Process Model; Process Theory

Indexed keywords

EID: 33751173176     PISSN: 00950033     EISSN: None     Source Type: Journal    
DOI: 10.1145/1120501.1120506     Document Type: Article

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