-
1
-
-
0022134879
-
Small business plan and it pays off
-
Ackelsberg, R. and Arlow, P. (1985), "Small business plan and it pays off" in Long Range Planning, Vol. 18, No. 5, pp. 61-7.
-
(1985)
Long Range Planning
, vol.18
, Issue.5
, pp. 61-67
-
-
Ackelsberg, R.1
Arlow, P.2
-
2
-
-
84986018736
-
Creating strategies for managing evolving customer service
-
Armistead, C. and Kiely, J. (2003), "Creating strategies for managing evolving customer service" in Managing Service Quality, Vol. 13, No. 2, pp. 164-70.
-
(2003)
Managing Service Quality
, vol.13
, Issue.2
, pp. 164-170
-
-
Armistead, C.1
Kiely, J.2
-
3
-
-
0000357545
-
Estimating non-response bias in mail surveys
-
Armstrong, J.S. and Overton, T.S. (1977), "Estimating non-response bias in mail surveys" in Journal of Marketing Research, Vol. 16, No. 3, pp. 396-402.
-
(1977)
Journal of Marketing Research
, vol.16
, Issue.3
, pp. 396-402
-
-
Armstrong, J.S.1
Overton, T.S.2
-
4
-
-
84986131532
-
Rethinking performance measures: Assessing progress in UK hotels
-
Atkinson, H. and Brown, J.B. (2001), "Rethinking performance measures: assessing progress in UK hotels" in International Journal of Contemporary Hospitality Management, Vol. 13, No. 3, pp. 128-35.
-
(2001)
International Journal of Contemporary Hospitality Management
, vol.13
, Issue.3
, pp. 128-135
-
-
Atkinson, H.1
Brown, J.B.2
-
5
-
-
0347273823
-
The variables of leadership: A review and conceptual framework
-
Barrow, J.C. (1977), "The variables of leadership: a review and conceptual framework" in Academy Management Review, April, pp. 231-51.
-
(1977)
Academy Management Review
, Issue.April
, pp. 231-251
-
-
Barrow, J.C.1
-
6
-
-
0009108166
-
Sustainable competitive advantage in service industries: A conceptual model and research proposition
-
Bharadwaj, S.G., Varadarajan, P.R. and Fahy, J. (1993), "Sustainable competitive advantage in service industries: a conceptual model and research proposition" in Journal of Marketing, Vol. 57, No. 4, pp. 83-100.
-
(1993)
Journal of Marketing
, vol.57
, Issue.4
, pp. 83-100
-
-
Bharadwaj, S.G.1
Varadarajan, P.R.2
Fahy, J.3
-
7
-
-
0032120956
-
Configurations in manufacturing strategy: A review and directions for future research
-
Bozarth, C. and McDermott, C. (1998), "Configurations in manufacturing strategy: a review and directions for future research" in Journal of Operations Management, Vol. 16, No. 4, pp. 427-39.
-
(1998)
Journal of Operations Management
, vol.16
, Issue.4
, pp. 427-439
-
-
Bozarth, C.1
McDermott, C.2
-
8
-
-
0027883457
-
The productivity paradox of information technology
-
Brynjolfson, E. (1993), "The productivity paradox of information technology" in Communications of the ACM, Vol. 36, No. 12, pp. 66-77.
-
(1993)
Communications of the ACM
, vol.36
, Issue.12
, pp. 66-77
-
-
Brynjolfson, E.1
-
9
-
-
84970264701
-
Managerial resources and rents
-
Castanias, R.P. and Helfat, C.E. (1991), "Managerial resources and rents" in Journal of Management, Vol. 17, No. 1, pp. 155-71.
-
(1991)
Journal of Management
, vol.17
, Issue.1
, pp. 155-171
-
-
Castanias, R.P.1
Helfat, C.E.2
-
10
-
-
4243076294
-
Strategic purchasing, supply management, and firm performance
-
Chen, I.J., Paulraj, A. and Lado, A.A. (2004), "Strategic purchasing, supply management, and firm performance" in Journal of Operations Management, Vol. 22, No. 5, pp. 505-23.
-
(2004)
Journal of Operations Management
, vol.22
, Issue.5
, pp. 505-523
-
-
Chen, I.J.1
Paulraj, A.2
Lado, A.A.3
-
11
-
-
0141872924
-
A mapping of competitive priorities, manufacturing practices, and operational performance in groups of Danish manufacturing companies
-
Christiansen, T., Berry, W.L., Bruun, P. and Ward, P. (2003), "A mapping of competitive priorities, manufacturing practices, and operational performance in groups of Danish manufacturing companies" in International Journal of Operations & Production Management, Vol. 23, No. 10, pp. 1163-83.
-
(2003)
International Journal of Operations & Production Management
, vol.23
, Issue.10
, pp. 1163-1183
-
-
Christiansen, T.1
Berry, W.L.2
Bruun, P.3
Ward, P.4
-
12
-
-
0042204970
-
Grooming future hospitality leaders: A competencies model
-
Chung-Herrera, B.G., Enz, C.A. and Lankau, M.J. (2003), "Grooming future hospitality leaders: a competencies model" in Cornell Hotel and Restaurant Administration Quarterly, June, pp. 17-25.
-
(2003)
Cornell Hotel and Restaurant Administration Quarterly
, Issue.June
, pp. 17-25
-
-
Chung-Herrera, B.G.1
Enz, C.A.2
Lankau, M.J.3
-
13
-
-
0002710255
-
Linking leadership behaviours to service performance: Do managers make a difference?
-
Church, A.H. (1995), "Linking leadership behaviours to service performance: do managers make a difference?" in Managing Service Quality, Vol. 5, No. 6, pp. 26-31.
-
(1995)
Managing Service Quality
, vol.5
, Issue.6
, pp. 26-31
-
-
Church, A.H.1
-
14
-
-
0003577917
-
-
Lawrence Erlbaum Associates, Hillsdale, NJ, 2nd ed
-
Cohen, J. (1988), Statistical Power Analysis for the Behavioral Sciences, 2nd ed., Lawrence Erlbaum Associates, Hillsdale, NJ.
-
(1988)
Statistical Power Analysis for the Behavioral Sciences
-
-
Cohen, J.1
-
15
-
-
0003519438
-
-
Lawrence Erlbaum Associates, Hillsdale, NJ
-
Cohen, J., Cohen, P., West, A.G. and Aiken, L.S. (2003), Applied Multiple Regression/Correlation Analysis for Behavioral Sciences, Lawrence Erlbaum Associates, Hillsdale, NJ.
-
(2003)
Applied Multiple Regression/Correlation Analysis for Behavioral Sciences
-
-
Cohen, J.1
Cohen, P.2
West, A.G.3
Aiken, L.S.4
-
16
-
-
3543092149
-
Survey methodology issues in manufacturing strategy and practice research
-
Collins, R.S. and Cordon, C. (1997), "Survey methodology issues in manufacturing strategy and practice research" in International Journal of Operations & Production Management, Vol. 17, No. 7, pp. 697-706.
-
(1997)
International Journal of Operations & Production Management
, vol.17
, Issue.7
, pp. 697-706
-
-
Collins, R.S.1
Cordon, C.2
-
17
-
-
0009366890
-
Service in Ireland: A comparative study of practice and performance
-
Coughlan, P. and Harbison, A. (1998), "Service in Ireland: a comparative study of practice and performance" in IBAR-Irish Business and Administrative Research, Vol. 19/20, No. 2, pp. 35-53.
-
(1998)
IBAR-Irish Business and Administrative Research
, vol.19-20
, Issue.2
, pp. 35-53
-
-
Coughlan, P.1
Harbison, A.2
-
18
-
-
0041862618
-
The human side of organizational agility
-
Crocitto, M. and Youssef, M. (2003), "The human side of organizational agility" in Industrial Management & Data Systems, Vol. 103, No. 6, pp. 388-97.
-
(2003)
Industrial Management & Data Systems
, vol.103
, Issue.6
, pp. 388-397
-
-
Crocitto, M.1
Youssef, M.2
-
19
-
-
84992999067
-
Exploding some myths about customer relationship management
-
Crosby, L.A. (2002), "Exploding some myths about customer relationship management" in Managing Service Quality, Vol. 12, No. 5, pp. 271-7.
-
(2002)
Managing Service Quality
, vol.12
, Issue.5
, pp. 271-277
-
-
Crosby, L.A.1
-
20
-
-
21844506411
-
Cumulative encounter satisfaction in the hotel conference process
-
Danaher, P.J. and Mattsson, J. (1994), "Cumulative encounter satisfaction in the hotel conference process" in International Journal of Service Industry Management, Vol. 5, No. 4, pp. 69-81.
-
(1994)
International Journal of Service Industry Management
, vol.5
, Issue.4
, pp. 69-81
-
-
Danaher, P.J.1
Mattsson, J.2
-
21
-
-
0035600835
-
Manufacturing strategy: Literature review and some issues
-
Dangayach, G.S. and Deshmukh, S.G. (2001), "Manufacturing strategy: literature review and some issues" in International Journal of Operations & Production Management, Vol. 21, No. 7, pp. 884-932.
-
(2001)
International Journal of Operations & Production Management
, vol.21
, Issue.7
, pp. 884-932
-
-
Dangayach, G.S.1
Deshmukh, S.G.2
-
22
-
-
0036274173
-
The impact of time on the strategy-performance relationship implications for managers
-
Davis, P.S., Dibrell, C.C. and Janz, B.D. (2002), "The impact of time on the strategy-performance relationship implications for managers" in Industrial Marketing Management, Vol. 31, No. 4, pp. 339-47.
-
(2002)
Industrial Marketing Management
, vol.31
, Issue.4
, pp. 339-347
-
-
Davis, P.S.1
Dibrell, C.C.2
Janz, B.D.3
-
23
-
-
0001487639
-
Organizational culture and marketing: Defining the research agenda
-
Deshpandé, R. and Webster, F.E. Jr (1989), "Organizational culture and marketing: defining the research agenda" in Journal of Marketing, Vol. 53, January, pp. 3-15.
-
(1989)
Journal of Marketing
, vol.53
, Issue.January
, pp. 3-15
-
-
Deshpandé, R.1
Webster Jr., F.E.2
-
24
-
-
3543052890
-
Outsourcing and its impact on operational objectives and performance: A study of hotels in the Canary Islands
-
Espino-Rodriguez, T.F. and Padron-Robaina, V. (2004), "Outsourcing and its impact on operational objectives and performance: a study of hotels in the Canary Islands" in International Journal of Hospitality Management, Vol. 23, No. 3, pp. 287-306.
-
(2004)
International Journal of Hospitality Management
, vol.23
, Issue.3
, pp. 287-306
-
-
Espino-Rodriguez, T.F.1
Padron-Robaina, V.2
-
25
-
-
22544487513
-
Assessing the balanced scorecard as a management tool for hotels
-
Evans, N. (2005), "Assessing the balanced scorecard as a management tool for hotels" in International Journal of Contemporary Hospitality Management, Vol. 17, No. 5, pp. 376-90.
-
(2005)
International Journal of Contemporary Hospitality Management
, vol.17
, Issue.5
, pp. 376-390
-
-
Evans, N.1
-
26
-
-
84986097619
-
The resource-based view of the firm: Some stumbling-blocks on the road to understanding sustainable competitive advantage
-
3/4
-
Fahy, J. (2000), "The resource-based view of the firm: some stumbling-blocks on the road to understanding sustainable competitive advantage" in Journal of European Industrial Training, Vol. 24, 2 and 3/4, pp. 94-104.
-
(2000)
Journal of European Industrial Training
, vol.24
, Issue.2-3
, pp. 94-104
-
-
Fahy, J.1
-
27
-
-
40749090991
-
Effects of organizational culture and learning on manufacturing strategy selection: An empirical study
-
Fang, S.C. and Wang, J.-F. (2006), "Effects of organizational culture and learning on manufacturing strategy selection: an empirical study" in International Journal of Management, Vol. 23, No. 3, pp. 503-14.
-
(2006)
International Journal of Management
, vol.23
, Issue.3
, pp. 503-514
-
-
Fang, S.C.1
Wang, J.-F.2
-
28
-
-
0003798540
-
-
McGraw-Hill, Singapore, 3rd. ed
-
Fitzsimmons, J.A. and Fitzsimmons, M.J. (2001), Service Management: Operations Strategy and Information Technology, 3rd. ed., McGraw-Hill, Singapore.
-
(2001)
Service Management: Operations Strategy and Information Technology
-
-
Fitzsimmons, J.A.1
Fitzsimmons, M.J.2
-
29
-
-
4243144874
-
An exploratory study of the nature of cumulative capabilities
-
Flynn, B.B. and Flynn, E.J. (2004), "An exploratory study of the nature of cumulative capabilities" in Journal of Operations Management, Vol. 22, No. 5, pp. 439-57.
-
(2004)
Journal of Operations Management
, vol.22
, Issue.5
, pp. 439-457
-
-
Flynn, B.B.1
Flynn, E.J.2
-
30
-
-
0000009769
-
Evaluating structural equation models with unobservable variables and measurement error
-
Fornell, C. and Larcker, D.F. (1981), "Evaluating structural equation models with unobservable variables and measurement error" in Journal of Marketing Research, Vol. 18, No. 1, pp. 39-50.
-
(1981)
Journal of Marketing Research
, vol.18
, Issue.1
, pp. 39-50
-
-
Fornell, C.1
Larcker, D.F.2
-
31
-
-
1842787852
-
-
Thomson Learning, Cincinnati, OH, 9th. ed
-
Gaither, N. and Frazier, G. (2002), Operations Management, 9th. ed., Thomson Learning, Cincinnati, OH.
-
(2002)
Operations Management
-
-
Gaither, N.1
Frazier, G.2
-
32
-
-
84986065136
-
Improving the performance of hospitality firms
-
Gray, B.J., Matear, S.M. and Matheson, P.K. (2000), "Improving the performance of hospitality firms" in International Journal of Contemporary Hospitality Management, Vol. 12, No. 3, pp. 149-55.
-
(2000)
International Journal of Contemporary Hospitality Management
, vol.12
, Issue.3
, pp. 149-155
-
-
Gray, B.J.1
Matear, S.M.2
Matheson, P.K.3
-
33
-
-
0041445102
-
Facing the challenge of service competition: The economies of services
-
Kunst, P., Lemmik, J. (Eds.), Van Gorcum, Assen/Maastricht
-
Grönroos, C. (1992), "Facing the challenge of service competition: the economies of services" Kunst, P. and Lemmik, J. (Eds.), Quality Management in Services, Van Gorcum, Assen/Maastricht.
-
(1992)
Quality Management in Services
-
-
Grönroos, C.1
-
34
-
-
0009807235
-
-
Prentice-Hall, Englewood Cliffs, NJ, 2nd. ed
-
Haksever, C., Render, B., Russell, R.S. and Murdick, R.G. (2000), Service Management and Operations, 2nd. ed., Prentice-Hall, Englewood Cliffs, NJ.
-
(2000)
Service Management and Operations
-
-
Haksever, C.1
Render, B.2
Russell, R.S.3
Murdick, R.G.4
-
35
-
-
0001629615
-
Putting the service-profit chain to work
-
Heskett, J.L., Jones, T.O., Sasser, W. Jr and EarlSchlesinger, L.A. (1994), "Putting the service-profit chain to work" in Harvard Business Review, Vol. 72, No. 2, pp. 164-74.
-
(1994)
Harvard Business Review
, vol.72
, Issue.2
, pp. 164-174
-
-
Heskett, J.L.1
Jones, T.O.2
Sasser Jr., W.3
EarlSchlesinger, L.A.4
-
38
-
-
36348957370
-
Measuring organizational responsiveness: The development of a validated survey instrument
-
Hoyt, J., Huq, F. and Kreiser, P. (2007), "Measuring organizational responsiveness: the development of a validated survey instrument" in Management Decision, Vol. 45, No. 10, pp. 1573-94.
-
(2007)
Management Decision
, vol.45
, Issue.10
, pp. 1573-1594
-
-
Hoyt, J.1
Huq, F.2
Kreiser, P.3
-
39
-
-
84986052197
-
Performance management: Processes, quality and team working
-
Ingram, H. (1997), "Performance management: processes, quality and team working" in International Journal of Contemporary Hospitality Management, Vol. 9, No. 7, pp. 295-303.
-
(1997)
International Journal of Contemporary Hospitality Management
, vol.9
, Issue.7
, pp. 295-303
-
-
Ingram, H.1
-
40
-
-
19744362566
-
Transformational leadership and service quality in UAE hospitals
-
Jabnoun, N. and Rasasi, A.J.A. (2005), "Transformational leadership and service quality in UAE hospitals" in Managing Service Quality, Vol. 15, No. 1, pp. 70-81.
-
(2005)
Managing Service Quality
, vol.15
, Issue.1
, pp. 70-81
-
-
Jabnoun, N.1
Rasasi, A.J.A.2
-
41
-
-
1342298576
-
Strategic use of information technology for increased innovation and performance
-
Johannessen, J., Olaisen, J. and Olsen, B. (1999), "Strategic use of information technology for increased innovation and performance" in Information Management & Computer Security, Vol. 7, No. 1, pp. 5-22.
-
(1999)
Information Management & Computer Security
, vol.7
, Issue.1
, pp. 5-22
-
-
Johannessen, J.1
Olaisen, J.2
Olsen, B.3
-
42
-
-
67449117704
-
Customer loyalty in e-commerce settings: An empirical study
-
Kassim, N. and Abdullah, N. (2008), "Customer loyalty in e-commerce settings: an empirical study" in Electronic Markets, Vol. 18, No. 3, pp. 275-90.
-
(2008)
Electronic Markets
, vol.18
, Issue.3
, pp. 275-290
-
-
Kassim, N.1
Abdullah, N.2
-
43
-
-
3242727463
-
Assessing responsiveness of the food industry in Thailand
-
Kritchanchai, D. (2004), "Assessing responsiveness of the food industry in Thailand" in Industrial Management & Data Systems, Vol. 104, No. 4, pp. 384-95.
-
(2004)
Industrial Management & Data Systems
, vol.104
, Issue.4
, pp. 384-395
-
-
Kritchanchai, D.1
-
44
-
-
77952697672
-
-
Proceedings of the 2nd IMT-GT Conference on Mathematics, Statistics, and Applications, Universiti Sains Malaysia, Penang, June 13-15 2006
-
Mahendran, S., Chong, K.Y. and Murugason, K.G. (2006), "Detecting outliers for tourist arrivals to Malaysia using REGARIMA model", Proceedings of the 2nd IMT-GT Conference on Mathematics, Statistics, and Applications, Universiti Sains Malaysia, Penang, June 13-15 2006.
-
(2006)
Detecting Outliers for Tourist Arrivals to Malaysia using REGARIMA Model
-
-
Mahendran, S.1
Chong, K.Y.2
Murugason, K.G.3
-
45
-
-
0033426158
-
Service competitiveness - an international benchmarking comparison of service practice and performance in Germany, UK and USA
-
Meyer, A., Chase, R., Roth, A. and Voss, C. (1999), "Service competitiveness - an international benchmarking comparison of service practice and performance in Germany, UK and USA" in International Journal of Service Industry Management, Vol. 10, No. 4, pp. 369-79.
-
(1999)
International Journal of Service Industry Management
, vol.10
, Issue.4
, pp. 369-379
-
-
Meyer, A.1
Chase, R.2
Roth, A.3
Voss, C.4
-
46
-
-
3543061799
-
Manufacturing strategy: A pictorial representation
-
Mills, J., Neely, A., Platts, K. and Gregory, M. (1998), "Manufacturing strategy: a pictorial representation" in International Journal of Operations & Production Management, Vol. 18, No. 11, pp. 1067-85.
-
(1998)
International Journal of Operations & Production Management
, vol.18
, Issue.11
, pp. 1067-1085
-
-
Mills, J.1
Neely, A.2
Platts, K.3
Gregory, M.4
-
47
-
-
84989039149
-
Of strategies, deliberate and emergent
-
Mintzberg, H. and Waters, J.A. (1985), "Of strategies, deliberate and emergent" in Strategic Management Journal, Vol. 6, No. 3, pp. 257-72.
-
(1985)
Strategic Management Journal
, vol.6
, Issue.3
, pp. 257-272
-
-
Mintzberg, H.1
Waters, J.A.2
-
48
-
-
3543112121
-
The linkage among management systems, practices and behavior in successful manufacturing strategy
-
Morita, M. and Flynn, E.J. (1997), "The linkage among management systems, practices and behavior in successful manufacturing strategy" in International Journal of Operations & Production Management, Vol. 17, No. 10, pp. 967-93.
-
(1997)
International Journal of Operations & Production Management
, vol.17
, Issue.10
, pp. 967-993
-
-
Morita, M.1
Flynn, E.J.2
-
50
-
-
39049107817
-
Doing well and doing good: The relationship between leadership practices that facilitate a positive emotional climate and organizational performance
-
Ozcelik, H., Langton, N. and Aldrich, H. (2008), "Doing well and doing good: the relationship between leadership practices that facilitate a positive emotional climate and organizational performance" in Journal of Managerial Psychology, Vol. 23, No. 2, pp. 186-203.
-
(2008)
Journal of Managerial Psychology
, vol.23
, Issue.2
, pp. 186-203
-
-
Ozcelik, H.1
Langton, N.2
Aldrich, H.3
-
52
-
-
0003988972
-
-
Marketing Science Institute, Cambridge, MA
-
Parasuraman, A., Zeithaml, V. and Berry, L.L. (1988), SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality, Marketing Science Institute, Cambridge, MA.
-
(1988)
SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality
-
-
Parasuraman, A.1
Zeithaml, V.2
Berry, L.L.3
-
53
-
-
0033480834
-
External effectiveness of service management: A study of business-to business relationships in Mexico, Canada and the USA
-
Paulin, M., Ferguson, R.J. and Salazar, A.M.A. (1999), "External effectiveness of service management: a study of business-to business relationships in Mexico, Canada and the USA" in International Journal of Service Industry Management, Vol. 10, No. 5, pp. 409-29.
-
(1999)
International Journal of Service Industry Management
, vol.10
, Issue.5
, pp. 409-429
-
-
Paulin, M.1
Ferguson, R.J.2
Salazar, A.M.A.3
-
54
-
-
84986139368
-
Measuring strategic planning effectiveness in hotels
-
Phillips, P.A. and Moutinho, L. (1999), "Measuring strategic planning effectiveness in hotels" in International Journal of Contemporary Hospitality Management, Vol. 11, No. 7, pp. 349-58.
-
(1999)
International Journal of Contemporary Hospitality Management
, vol.11
, Issue.7
, pp. 349-358
-
-
Phillips, P.A.1
Moutinho, L.2
-
55
-
-
84986166784
-
Customer satisfaction and its measurement in hospitality enterprises
-
Pizam, A. and Ellis, T. (1999), "Customer satisfaction and its measurement in hospitality enterprises" in International Journal of Contemporary Hospitality Management, Vol. 11, No. 7, pp. 326-39.
-
(1999)
International Journal of Contemporary Hospitality Management
, vol.11
, Issue.7
, pp. 326-339
-
-
Pizam, A.1
Ellis, T.2
-
56
-
-
0036154524
-
Business excellence in the public sector - a comparison of two sub-groups with the 'private' service sector
-
Prabhu, V.B., Robson, A. and Mitchell, E. (2002), "Business excellence in the public sector - a comparison of two sub-groups with the 'private' service sector" in The TQM Magazine, Vol. 14, No. 1, pp. 34-43.
-
(2002)
The TQM Magazine
, vol.14
, Issue.1
, pp. 34-43
-
-
Prabhu, V.B.1
Robson, A.2
Mitchell, E.3
-
57
-
-
77952680244
-
-
paper presented at the International Symposium and Workshop on Global Supply Chain, Intermodal Transportation, and Logistics, University of Toledo, Toledo, OH, October 25-26
-
Razalli, M.R., Asree, S. and Dahlan, N. (2007), "Supply chain management in service industry: assessing responsiveness in hotels sector", paper presented at the International Symposium and Workshop on Global Supply Chain, Intermodal Transportation, and Logistics, University of Toledo, Toledo, OH, October 25-26.
-
(2007)
Supply Chain Management in Service Industry: Assessing Responsiveness in Hotels Sector
-
-
Razalli, M.R.1
Asree, S.2
Dahlan, N.3
-
58
-
-
84962968942
-
An instrument for measuring the critical factors of quality management
-
Saraph, J.V., Benson, P.G. and Schroeder, R.G. (1989), "An instrument for measuring the critical factors of quality management" in Decision Sciences, Vol. 20, No. 4, pp. 810-29.
-
(1989)
Decision Sciences
, vol.20
, Issue.4
, pp. 810-829
-
-
Saraph, J.V.1
Benson, P.G.2
Schroeder, R.G.3
-
60
-
-
0002986901
-
Manufacturing: The linking in corporate strategy
-
Skinner, W. (1969), "Manufacturing: the linking in corporate strategy" in Harvard Business Review, May-June, pp. 136-45.
-
(1969)
Harvard Business Review
, Issue.May-June
, pp. 136-145
-
-
Skinner, W.1
-
61
-
-
0030492052
-
Organizational learning and resource-based theory: An integrative model
-
Smith, K.A., Vasudevan, S.P. and Tanniru, M.R. (1996), "Organizational learning and resource-based theory: an integrative model" in Journal of Organizational Change Management, Vol. 9, No. 6, pp. 41-53.
-
(1996)
Journal of Organizational Change Management
, vol.9
, Issue.6
, pp. 41-53
-
-
Smith, K.A.1
Vasudevan, S.P.2
Tanniru, M.R.3
-
62
-
-
0001827031
-
Time - the next source of competitive advantage
-
Stalk, G. (1988), "Time - the next source of competitive advantage" in Harvard Business Review, July-August, pp. 41-51.
-
(1988)
Harvard Business Review
, Issue.July-August
, pp. 41-51
-
-
Stalk, G.1
-
63
-
-
0003596545
-
-
The Free Press, New York, NY
-
Stalk, G. and Hout, T.M. (1990), Competing against Time, The Free Press, New York, NY.
-
(1990)
Competing against Time
-
-
Stalk, G.1
Hout, T.M.2
-
64
-
-
84986173328
-
Determinants of customer-perceived service quality: A confirmatory factor analysis approach
-
Sureshchandar, G.S., Rajendran, C. and Anantharaman, R.N. (2002), "Determinants of customer-perceived service quality: a confirmatory factor analysis approach" in Journal of Services Marketing, Vol. 16, No. 1, pp. 9-34.
-
(2002)
Journal of Services Marketing
, vol.16
, Issue.1
, pp. 9-34
-
-
Sureshchandar, G.S.1
Rajendran, C.2
Anantharaman, R.N.3
-
65
-
-
27844536452
-
Manufacturing practices and strategy integration: Effects on cost efficiency, flexibility, and market-based performance
-
Swink, M., Narasimhan, R. and Kim, S.W. (2005), "Manufacturing practices and strategy integration: effects on cost efficiency, flexibility, and market-based performance" in Decision Sciences, Vol. 36, No. 3, pp. 427-57.
-
(2005)
Decision Sciences
, vol.36
, Issue.3
, pp. 427-457
-
-
Swink, M.1
Narasimhan, R.2
Kim, S.W.3
-
66
-
-
0344513298
-
Organizational resources enabling service responsiveness: Evidence from Greece
-
Theoharakis, V. and Hooley, G. (2003), "Organizational resources enabling service responsiveness: evidence from Greece" in Industrial Marketing Management, Vol. 32, No. 8, pp. 695-702.
-
(2003)
Industrial Marketing Management
, vol.32
, Issue.8
, pp. 695-702
-
-
Theoharakis, V.1
Hooley, G.2
-
67
-
-
77952690424
-
-
Malaysia Tourism, available at, (accessed March 23, 2007)
-
Tourism Malaysia (2007), Tourism Malaysia - Statistics, available at: www.tourism.gov.my/ statistics.asp (accessed March 23, 2007).
-
(2007)
Tourism Malaysia - Statistics
-
-
-
68
-
-
77952678839
-
A double-edged sword: Organizational culture in multicultural organizations
-
Trefry, M.G. (2006), "A double-edged sword: organizational culture in multicultural organizations" in International Journal of Management, Vol. 23, No. 3, pp. 563-75.
-
(2006)
International Journal of Management
, vol.23
, Issue.3
, pp. 563-575
-
-
Trefry, M.G.1
-
69
-
-
84986131179
-
Service quality in China's hotel industry: A perspective from tourists and hotel managers
-
Tsang, N. and Qu, H. (2000), "Service quality in China's hotel industry: a perspective from tourists and hotel managers" in International Journal of Contemporary Hospitality Management, Vol. 12, No. 5, pp. 316-26.
-
(2000)
International Journal of Contemporary Hospitality Management
, vol.12
, Issue.5
, pp. 316-326
-
-
Tsang, N.1
Qu, H.2
-
70
-
-
33747805570
-
Organizational culture and transformational leadership as predictors of business unit performance
-
Xenikou, A. and Simosi, M. (2006), "Organizational culture and transformational leadership as predictors of business unit performance" in Journal of Managerial Psychology, Vol. 21, No. 6, pp. 566-79.
-
(2006)
Journal of Managerial Psychology
, vol.21
, Issue.6
, pp. 566-579
-
-
Xenikou, A.1
Simosi, M.2
-
71
-
-
33846050561
-
Trait-based perspectives of leadership
-
Zaccaro, S.J. (2007), "Trait-based perspectives of leadership" in American Psychologist, Vol. 62, No. 1, pp. 6-16.
-
(2007)
American Psychologist
, vol.62
, Issue.1
, pp. 6-16
-
-
Zaccaro, S.J.1
-
72
-
-
0004890715
-
Resource activity mapping: The value chain in service operations strategy
-
Armistead, C. and Clark, G. (1993), "Resource activity mapping: the value chain in service operations strategy" in The Service Industries Journal, Vol. 13, No. 4, pp. 221-39.
-
(1993)
The Service Industries Journal
, vol.13
, Issue.4
, pp. 221-239
-
-
Armistead, C.1
Clark, G.2
-
73
-
-
0001037391
-
Lasting improvements in manufacturing performance: In search of a new theory
-
Ferdows, K. and de Mayer, A. (1990), "Lasting improvements in manufacturing performance: in search of a new theory" in Journal of Operations Management, Vol. 9, No. 2, pp. 168-84.
-
(1990)
Journal of Operations Management
, vol.9
, Issue.2
, pp. 168-184
-
-
Ferdows, K.1
de Mayer, A.2
-
74
-
-
0003506109
-
-
Pearson Education International, Harlow, 6th ed
-
Hair, F.H. Jr, Black, W.C., Babin, B.J., Anderson, R.E. and Tatham, R.L. (2006), Multivariate Data Analysis, 6th ed., Pearson Education International, Harlow.
-
(2006)
Multivariate Data Analysis
-
-
Hair Jr., F.H.1
Black, W.C.2
Babin, B.J.3
Anderson, R.E.4
Tatham, R.L.5
-
75
-
-
0034325947
-
Configurations of low-contact services
-
Verma, R. and Young, S.T. (2000), "Configurations of low-contact services" in Journal of Operations Management, Vol. 18, No. 6, pp. 643-61.
-
(2000)
Journal of Operations Management
, vol.18
, Issue.6
, pp. 643-661
-
-
Verma, R.1
Young, S.T.2
|