메뉴 건너뛰기




Volumn 27, Issue 2, 2011, Pages 221-230

Unraveling the practices of " productization" in professional service firms

Author keywords

Discourses; Marketing as practice; Productization; Professional services; Service marketing

Indexed keywords


EID: 79955951936     PISSN: 09565221     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.scaman.2011.03.001     Document Type: Article
Times cited : (52)

References (49)
  • 1
    • 0037254304 scopus 로고    scopus 로고
    • Beyond neopositivists, romantics, and localists: A reflexive approach to interviews in organizational research
    • Alvesson M. Beyond neopositivists, romantics, and localists: A reflexive approach to interviews in organizational research. The Academy of Management Review 2003, 28(1):13-33.
    • (2003) The Academy of Management Review , vol.28 , Issue.1 , pp. 13-33
    • Alvesson, M.1
  • 2
    • 85047698258 scopus 로고    scopus 로고
    • Varieties of discourse: On the study of organizations through discourse analysis
    • Alvesson M., Karreman D. Varieties of discourse: On the study of organizations through discourse analysis. Human Relations 2000, 53(9):1125-1149.
    • (2000) Human Relations , vol.53 , Issue.9 , pp. 1125-1149
    • Alvesson, M.1    Karreman, D.2
  • 4
    • 0001790041 scopus 로고
    • Building a new academic field: The case of services marketing
    • Berry L.L., Parasuraman A. Building a new academic field: The case of services marketing. Journal of Retailing 1993, 69(1):13-60.
    • (1993) Journal of Retailing , vol.69 , Issue.1 , pp. 13-60
    • Berry, L.L.1    Parasuraman, A.2
  • 6
    • 84986085512 scopus 로고    scopus 로고
    • An investigation of marketing problems across service typologies
    • Clemes M., Mollenkopf D., Burn D. An investigation of marketing problems across service typologies. Journal of Services Marketing 2000, 14(6/7):573-594.
    • (2000) Journal of Services Marketing , vol.14 , Issue.6-7 , pp. 573-594
    • Clemes, M.1    Mollenkopf, D.2    Burn, D.3
  • 7
    • 79955979904 scopus 로고    scopus 로고
    • Making sense of qualitative data. Thousand Oaks: Sage Publications.
    • Coffey, A. & Atkinson, P. (1996). Making sense of qualitative data. Thousand Oaks: Sage Publications.
    • (1996)
    • Coffey, A.1    Atkinson, P.2
  • 8
    • 84990341321 scopus 로고    scopus 로고
    • The uses of marketing theory: Constructs, research propositions, and managerial implications
    • Cornelissen J.P., Lock A.R. The uses of marketing theory: Constructs, research propositions, and managerial implications. Marketing Theory 2005, 5(2):165-184.
    • (2005) Marketing Theory , vol.5 , Issue.2 , pp. 165-184
    • Cornelissen, J.P.1    Lock, A.R.2
  • 10
    • 0036271117 scopus 로고    scopus 로고
    • Systematic combining: An abductive approach to case research
    • Dubois A., Gadde L. Systematic combining: An abductive approach to case research. Journal of Business Research 2002, 55(7):553-560.
    • (2002) Journal of Business Research , vol.55 , Issue.7 , pp. 553-560
    • Dubois, A.1    Gadde, L.2
  • 11
  • 12
    • 0002000817 scopus 로고
    • Interviewing: The art of science
    • Sage Publications, Thousand Oaks, N.K. Denzin, Y.S. Lincoln (Eds.)
    • Fontana A., Frey J.H. Interviewing: The art of science. Handbook of qualitative research 1994, 105-117. Sage Publications, Thousand Oaks. N.K. Denzin, Y.S. Lincoln (Eds.).
    • (1994) Handbook of qualitative research , pp. 105-117
    • Fontana, A.1    Frey, J.H.2
  • 15
    • 0003127884 scopus 로고
    • Toward a theory of professional service marketing
    • Gummesson E. Toward a theory of professional service marketing. Industrial Marketing Management 1978, 7(2):89-95.
    • (1978) Industrial Marketing Management , vol.7 , Issue.2 , pp. 89-95
    • Gummesson, E.1
  • 16
    • 0009285453 scopus 로고    scopus 로고
    • A model of product discourse: Linking consumer practice to cultural texts
    • Hirschman E.C., Scott L., Wells W.B. A model of product discourse: Linking consumer practice to cultural texts. Journal of Advertising 1998, 27(1):33-50.
    • (1998) Journal of Advertising , vol.27 , Issue.1 , pp. 33-50
    • Hirschman, E.C.1    Scott, L.2    Wells, W.B.3
  • 17
    • 79551663807 scopus 로고    scopus 로고
    • Interpretive practice and social action
    • Sage, Los Angeles, N.K. Denzin, Y.S. Lincoln (Eds.)
    • Holstein James A., Gubrium Jaber F. Interpretive practice and social action. Strategies of qualitative inquiry 2008, 173-202. Sage, Los Angeles. N.K. Denzin, Y.S. Lincoln (Eds.).
    • (2008) Strategies of qualitative inquiry , pp. 173-202
    • Holstein, J.A.1    Gubrium, J.F.2
  • 18
    • 33748980967 scopus 로고    scopus 로고
    • Problem solving within professional services: Evidence from the medical field
    • Jaakkola E., Halinen A. Problem solving within professional services: Evidence from the medical field. International Journal of Service Industry Management 2006, 17(5):409-429.
    • (2006) International Journal of Service Industry Management , vol.17 , Issue.5 , pp. 409-429
    • Jaakkola, E.1    Halinen, A.2
  • 20
    • 0041627447 scopus 로고    scopus 로고
    • Towards high value-added products and services: Mass customization and beyond
    • Jiao J., Ma Q., Tseng M.M. Towards high value-added products and services: Mass customization and beyond. Technovation 2003, 23(10):809-821.
    • (2003) Technovation , vol.23 , Issue.10 , pp. 809-821
    • Jiao, J.1    Ma, Q.2    Tseng, M.M.3
  • 21
    • 33746774783 scopus 로고    scopus 로고
    • Multiple versions of markets: Multiplicity and performativity in market practice
    • Kjellberg H., Helgesson C.-F. Multiple versions of markets: Multiplicity and performativity in market practice. Industrial Marketing Management 2006, 35(7):839-855.
    • (2006) Industrial Marketing Management , vol.35 , Issue.7 , pp. 839-855
    • Kjellberg, H.1    Helgesson, C.-F.2
  • 22
    • 84990349888 scopus 로고    scopus 로고
    • On the nature of markets and their practices
    • Kjellberg H., Helgesson C.-F. On the nature of markets and their practices. Marketing Theory 2007, 7(2):137-162.
    • (2007) Marketing Theory , vol.7 , Issue.2 , pp. 137-162
    • Kjellberg, H.1    Helgesson, C.-F.2
  • 23
    • 0000774471 scopus 로고
    • Problems and risks in the purchasing of consultancy services
    • Mitchell V. Problems and risks in the purchasing of consultancy services. The Service Industries Journal 1994, 14(3):315-339.
    • (1994) The Service Industries Journal , vol.14 , Issue.3 , pp. 315-339
    • Mitchell, V.1
  • 24
    • 68349109628 scopus 로고    scopus 로고
    • Client-consultant interaction: Capturing social practices of professional service production
    • Nikolova N., Reihlen M., Schlapfner J. Client-consultant interaction: Capturing social practices of professional service production. Scandinavian Journal of Management 2009, 25(3):289-298.
    • (2009) Scandinavian Journal of Management , vol.25 , Issue.3 , pp. 289-298
    • Nikolova, N.1    Reihlen, M.2    Schlapfner, J.3
  • 27
    • 84993687253 scopus 로고    scopus 로고
    • Toward a theory of social practices
    • Reckwitz A. Toward a theory of social practices. European Journal of Social Theory 2002, 5(2):243-263.
    • (2002) European Journal of Social Theory , vol.5 , Issue.2 , pp. 243-263
    • Reckwitz, A.1
  • 28
    • 50449105101 scopus 로고    scopus 로고
    • Contemporary marketing in professional services
    • Reid M. Contemporary marketing in professional services. Journal of Services Marketing 2008, 22(5):374-384.
    • (2008) Journal of Services Marketing , vol.22 , Issue.5 , pp. 374-384
    • Reid, M.1
  • 29
    • 85071072700 scopus 로고    scopus 로고
    • Two concepts of practices
    • Routledge, Florence, T.R. Schatzki, K. Knorr-Cetina, E. Von Savigny (Eds.)
    • Rouse J. Two concepts of practices. Practice turn in contemporary theory 2000, 198-208. Routledge, Florence. T.R. Schatzki, K. Knorr-Cetina, E. Von Savigny (Eds.).
    • (2000) Practice turn in contemporary theory , pp. 198-208
    • Rouse, J.1
  • 30
    • 85071090808 scopus 로고    scopus 로고
    • Practice mind-ed orders
    • Routledge, Florence, T.R. Schatzki, K. Knorr-Cetina, E. Von Savigny (Eds.)
    • Schatzki T.R. Practice mind-ed orders. Practice turn in contemporary theory 2000, 50-63. Routledge, Florence. T.R. Schatzki, K. Knorr-Cetina, E. Von Savigny (Eds.).
    • (2000) Practice turn in contemporary theory , pp. 50-63
    • Schatzki, T.R.1
  • 32
    • 0031522373 scopus 로고    scopus 로고
    • Professional as agent: Knowledge asymmetry in agency exchange
    • Sharma A. Professional as agent: Knowledge asymmetry in agency exchange. Academy of Management Review 1997, 22(3):758-798.
    • (1997) Academy of Management Review , vol.22 , Issue.3 , pp. 758-798
    • Sharma, A.1
  • 33
    • 0002705824 scopus 로고
    • Breaking free from product marketing
    • Shostack G.L. Breaking free from product marketing. Journal of Marketing 1977, 41(2):73-80.
    • (1977) Journal of Marketing , vol.41 , Issue.2 , pp. 73-80
    • Shostack, G.L.1
  • 35
    • 79952355895 scopus 로고    scopus 로고
    • Service marketing and subjectivity: The shaping of customer-oriented employees
    • Skålén P. Service marketing and subjectivity: The shaping of customer-oriented employees. Journal of Marketing Management 2009, 25(7):795-809.
    • (2009) Journal of Marketing Management , vol.25 , Issue.7 , pp. 795-809
    • Skålén, P.1
  • 37
    • 77952187182 scopus 로고    scopus 로고
    • A discourse analytical approach to qualitative marketing research
    • Skålén P. A discourse analytical approach to qualitative marketing research. Qualitative Market Research: An International Journal 2010, 13(2):103-109.
    • (2010) Qualitative Market Research: An International Journal , vol.13 , Issue.2 , pp. 103-109
    • Skålén, P.1
  • 39
    • 0001272675 scopus 로고
    • Modulization of service production and a thesis of convergence between service and manufacturing organizations
    • Sundbo J. Modulization of service production and a thesis of convergence between service and manufacturing organizations. Scandinavian Journal of Management 1994, 10(3):245-266.
    • (1994) Scandinavian Journal of Management , vol.10 , Issue.3 , pp. 245-266
    • Sundbo, J.1
  • 40
    • 0036784973 scopus 로고    scopus 로고
    • The service economy: Standardisation or customisation?
    • Sundbo J. The service economy: Standardisation or customisation?. The Service Industries Journal 2002, 22(4):93-116.
    • (2002) The Service Industries Journal , vol.22 , Issue.4 , pp. 93-116
    • Sundbo, J.1
  • 43
    • 1542712822 scopus 로고    scopus 로고
    • An empirical analysis of management challenges in service factories, service shops, mass services and professional services
    • Verma R. An empirical analysis of management challenges in service factories, service shops, mass services and professional services. International Journal of Service Industry Management 2000, 11(1):8-25.
    • (2000) International Journal of Service Industry Management , vol.11 , Issue.1 , pp. 8-25
    • Verma, R.1
  • 44
    • 33845460157 scopus 로고    scopus 로고
    • Consumption and theories of practice
    • Warde A. Consumption and theories of practice. Journal of Consumer Culture 2005, 5(2):131-153.
    • (2005) Journal of Consumer Culture , vol.5 , Issue.2 , pp. 131-153
    • Warde, A.1
  • 45
    • 2442476011 scopus 로고    scopus 로고
    • Qualitative interviewing
    • Sage Publications, Thousand Oaks, J.F. Gubrium, J.A. Holstein (Eds.)
    • Warren C. Qualitative interviewing. Handbook of interview research 2002, 83-101. Sage Publications, Thousand Oaks. J.F. Gubrium, J.A. Holstein (Eds.).
    • (2002) Handbook of interview research , pp. 83-101
    • Warren, C.1
  • 46
    • 84970353664 scopus 로고
    • Rhetoric, discourse and argument in organizational sense making: A reflexive tale
    • Watson T.J. Rhetoric, discourse and argument in organizational sense making: A reflexive tale. Organization Studies 1995, 16(5):805-821.
    • (1995) Organization Studies , vol.16 , Issue.5 , pp. 805-821
    • Watson, T.J.1
  • 47
    • 33646522418 scopus 로고    scopus 로고
    • Completing the practice turn in strategy research
    • Whittington R. Completing the practice turn in strategy research. Organization Studies 2006, 27(5):613-634.
    • (2006) Organization Studies , vol.27 , Issue.5 , pp. 613-634
    • Whittington, R.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.