-
1
-
-
0001786592
-
"Relationship marketing"
-
in Berry, L.L., Shostack, G.L. and Upah, G.D. (Eds), American Marketing Association, Chicago, IL
-
Berry, L.L. (1983), "Relationship marketing", in Berry, L.L., Shostack, G.L. and Upah, G.D. (Eds), Emerging Perspectives of Services Marketing, American Marketing Association, Chicago, IL.
-
(1983)
Emerging Perspectives of Services Marketing
-
-
Berry, L.L.1
-
2
-
-
0021495362
-
"Effective marketing practice for professional services"
-
September/October
-
Bloom, P. (1984), "Effective marketing practice for professional services", Harvard Business Review, September/October, pp. 102-10.
-
(1984)
Harvard Business Review
, pp. 102-110
-
-
Bloom, P.1
-
3
-
-
85024239775
-
"Towards a paradigm shift in marketing? An examination of current marketing practices"
-
Brodie, R.J., Coviello, N.E., Brookes, R.W. and Little, V. (1997), "Towards a paradigm shift in marketing? An examination of current marketing practices", Journal of Marketing Management, Vol. 13 No. 5, pp. 383-406.
-
(1997)
Journal of Marketing Management
, vol.13
, Issue.5
, pp. 383-406
-
-
Brodie, R.J.1
Coviello, N.E.2
Brookes, R.W.3
Little, V.4
-
4
-
-
0347664452
-
"Non-practice of theoretically based marketing in small businesses - Issues arising and their implications"
-
Carson, D. and McCartan-Quinn, D. (1995), "Non-practice of theoretically based marketing in small businesses - issues arising and their implications", Journal of Marketing Theory and Practice, Vol. 3 No. 4, pp. 24-32.
-
(1995)
Journal of Marketing Theory and Practice
, vol.3
, Issue.4
, pp. 24-32
-
-
Carson, D.1
McCartan-Quinn, D.2
-
5
-
-
85024161913
-
"Understanding contemporary marketing: Development of a classification scheme"
-
Coviello, N.E., Brodie, R.J. and Munro, H.J. (1997), "Understanding contemporary marketing: Development of a classification scheme", Journal of Marketing Management, Vol. 13 No. 6, pp. 501-22.
-
(1997)
Journal of Marketing Management
, vol.13
, Issue.6
, pp. 501-522
-
-
Coviello, N.E.1
Brodie, R.J.2
Munro, H.J.3
-
6
-
-
12944317282
-
"An investigation of marketing practice by firm size"
-
Coviello, N.E., Brodie, R.J. and Munro, H.J. (2000), "An investigation of marketing practice by firm size", Journal of Business Venturing, Vol. 15 Nos 5/6, pp. 523-45.
-
(2000)
Journal of Business Venturing
, vol.15
, Issue.5-6
, pp. 523-545
-
-
Coviello, N.E.1
Brodie, R.J.2
Munro, H.J.3
-
7
-
-
0036021512
-
"How firms relate to their markets: An empirical examination of contemporary marketing practices"
-
Coviello, N.E., Brodie, R.J., Danaher, P.J. and Johnston, W.J. (2002), "How firms relate to their markets: An empirical examination of contemporary marketing practices", Journal of Marketing, Vol. 66, pp. 33-46.
-
(2002)
Journal of Marketing
, vol.66
, pp. 33-46
-
-
Coviello, N.E.1
Brodie, R.J.2
Danaher, P.J.3
Johnston, W.J.4
-
8
-
-
34047193867
-
"Mastering the dynamic nature of modern strategy"
-
Daniell, M.H. (2006), "Mastering the dynamic nature of modern strategy", Handbook of Business Strategy, Vol. 7 No. 1, pp. 35-41.
-
(2006)
Handbook of Business Strategy
, vol.7
, Issue.1
, pp. 35-41
-
-
Daniell, M.H.1
-
9
-
-
50449106247
-
"The 2004 AMA definition of marketing and its relationship to a market orientation: An extension of Cooke, Rayburn, & Abercrombie (1992)"
-
Darroch, J., Morgan, M., Jardine, A. and Cooke, E. (2004), "The 2004 AMA definition of marketing and its relationship to a market orientation: An extension of Cooke, Rayburn, & Abercrombie (1992)", Journal of Marketing Theory & Practice, Vol. 12 No. 4, pp. 29-38.
-
(2004)
Journal of Marketing Theory & Practice
, vol.12
, Issue.4
, pp. 29-38
-
-
Darroch, J.1
Morgan, M.2
Jardine, A.3
Cooke, E.4
-
10
-
-
0037828469
-
"Raising response rates in mail surveys of small business owners: Results of an experiment"
-
Dennis, W. Jr (2003), "Raising response rates in mail surveys of small business owners: Results of an experiment", Journal of Small Business Management, Vol. 41 No. 3, pp. 278-95.
-
(2003)
Journal of Small Business Management
, vol.41
, Issue.3
, pp. 278-295
-
-
Dennis Jr., W.1
-
11
-
-
0032391195
-
"A communication-based marketing model for managing relationships"
-
Duncan, T.R. and Moriarty, S. (1998), "A communication-based marketing model for managing relationships", Journal of Marketing, Vol. 62 No. 2, pp. 1-13.
-
(1998)
Journal of Marketing
, vol.62
, Issue.2
, pp. 1-13
-
-
Duncan, T.R.1
Moriarty, S.2
-
12
-
-
0242535757
-
"Attributes of a profession"
-
Greenwood, E. (1957), "Attributes of a profession", Social Work, Vol. 2, pp. 5-45.
-
(1957)
Social Work
, vol.2
, pp. 5-45
-
-
Greenwood, E.1
-
13
-
-
0003127884
-
"Towards a theory of professional services marketing"
-
Gummesson, E. (1978), "Towards a theory of professional services marketing", Industrial Marketing Management, Vol. 7 No. 2, pp. 89-95.
-
(1978)
Industrial Marketing Management
, vol.7
, Issue.2
, pp. 89-95
-
-
Gummesson, E.1
-
14
-
-
84986099462
-
"Professional service relationships: A multi-context study of factors impacting satisfaction, re-patronization, and recommendations"
-
Hausman, A.V. (2003), "Professional service relationships: A multi-context study of factors impacting satisfaction, re-patronization, and recommendations", Journal of Services Marketing, Vol. 17 No. 3, pp. 226-42.
-
(2003)
Journal of Services Marketing
, vol.17
, Issue.3
, pp. 226-242
-
-
Hausman, A.V.1
-
15
-
-
21344475322
-
"The commitment-trust theory of relationship marketing"
-
Hunt, S.D. and Morgan, R.M. (1994), "The commitment-trust theory of relationship marketing", Journal of Marketing, Vol. 58 No. 3, pp. 20-38.
-
(1994)
Journal of Marketing
, vol.58
, Issue.3
, pp. 20-38
-
-
Hunt, S.D.1
Morgan, R.M.2
-
16
-
-
0031323799
-
"What does value mean in business-to-business professional services?"
-
Lapierre, J. (1997), "What does value mean in business-to-business professional services?", International Journal of Service Industry Management, Vol. 8 No. 5, pp. 377-97.
-
(1997)
International Journal of Service Industry Management
, vol.8
, Issue.5
, pp. 377-397
-
-
Lapierre, J.1
-
17
-
-
84993021042
-
"Contemporary marketing practice: Theoretical propositions and practical implications"
-
Lindgreen, A., Palmer, R. and Vanhamme, J. (2004), "Contemporary marketing practice: Theoretical propositions and practical implications", Marketing Intelligence & Planning, Vol. 22 No. 6, pp. 673-92.
-
(2004)
Marketing Intelligence & Planning
, vol.22
, Issue.6
, pp. 673-692
-
-
Lindgreen, A.1
Palmer, R.2
Vanhamme, J.3
-
18
-
-
50449106555
-
"Responding to the challenge: A professional services perspective"
-
Jones, O.J. (1997), "Responding to the challenge: A professional services perspective", Facilities, Vol. 15 Nos 3/4, pp. 92-6.
-
(1997)
Facilities
, vol.15
, Issue.3-4
, pp. 92-96
-
-
Jones, O.J.1
-
19
-
-
85133005446
-
"Exchange relationships in consumer markets"
-
Pels, J. (1999), "Exchange relationships in consumer markets", European Journal of Marketing, Vol. 33 Nos 1/2, pp. 19-37.
-
(1999)
European Journal of Marketing
, vol.33
, Issue.1-2
, pp. 19-37
-
-
Pels, J.1
-
20
-
-
8844263799
-
"Benchmarking business-to-business marketing practices in emerging and developed economies: Argentina compared to the USA and New Zealand"
-
Pels, J., Brodie, R.J. and Johnston, W.J. (2004), "Benchmarking business-to-business marketing practices in emerging and developed economies: Argentina compared to the USA and New Zealand", Journal of Business & Industrial Marketing, Vol. 19 No. 6, pp. 386-96.
-
(2004)
Journal of Business & Industrial Marketing
, vol.19
, Issue.6
, pp. 386-396
-
-
Pels, J.1
Brodie, R.J.2
Johnston, W.J.3
-
21
-
-
1642600309
-
"Integrating transactional and relational marketing exchange: A pluralistic perspective"
-
Pels, J., Coviello, N.E. and Brodie, R.J. (2000), "Integrating transactional and relational marketing exchange: A pluralistic perspective", Journal of Marketing Theory and Practice, Vol. 8 No. 3, pp. 11-20.
-
(2000)
Journal of Marketing Theory and Practice
, vol.8
, Issue.3
, pp. 11-20
-
-
Pels, J.1
Coviello, N.E.2
Brodie, R.J.3
-
22
-
-
84986058156
-
"The impact of communication effectiveness and service quality on relationship commitment in consumer, professional services"
-
Sharma, N. and Patterson, P.G. (1999), "The impact of communication effectiveness and service quality on relationship commitment in consumer, professional services", The Journal of Services Marketing, Vol. 13 No. 2, pp. 151-70.
-
(1999)
The Journal of Services Marketing
, vol.13
, Issue.2
, pp. 151-170
-
-
Sharma, N.1
Patterson, P.G.2
-
23
-
-
84945180805
-
"Managing customer relationships for profit: The dynamics of relationship quality"
-
Storbacka, K., Strandvik, T. and Grönroos, C. (1994), "Managing customer relationships for profit: The dynamics of relationship quality", Journal of Service Industry Management, Vol. 5 No. 5, pp. 21-38.
-
(1994)
Journal of Service Industry Management
, vol.5
, Issue.5
, pp. 21-38
-
-
Storbacka, K.1
Strandvik, T.2
Grönroos, C.3
-
24
-
-
2442707373
-
"What is a professional service? A conceptual review and bi-national investigation"
-
Thakor, M.V. and Kumar, A. (2000), "What is a professional service? A conceptual review and bi-national investigation", Journal of Services Marketing, Vol. 14 No. 1, pp. 63-82.
-
(2000)
Journal of Services Marketing
, vol.14
, Issue.1
, pp. 63-82
-
-
Thakor, M.V.1
Kumar, A.2
-
25
-
-
18844433314
-
"Contemporary marketing practices in Russia"
-
Wagner, R. (2005), "Contemporary marketing practices in Russia", European Journal of Marketing, Vol. 39 Nos 1/2, pp. 199-215.
-
(2005)
European Journal of Marketing
, vol.39
, Issue.1-2
, pp. 199-215
-
-
Wagner, R.1
-
26
-
-
0041385347
-
"The changing role of marketing in the corporation"
-
Webster, F.E. (1992), "The changing role of marketing in the corporation", Journal of Marketing, Vol. 56 No. 4, pp. 1-17.
-
(1992)
Journal of Marketing
, vol.56
, Issue.4
, pp. 1-17
-
-
Webster, F.E.1
|