An empirical analysis of management challenges in service factories, service shops, mass services and professional services

International Journal of Service Industry Management

Volumn 11, Issue 1, 2000, Pages 8-25

  Verma, Rohit ^a  

^a DEPAUL UNIVERSITY   (United States)

Author keywords

Empirical study; Management; Service operations; Strategy

Indexed keywords

EID: 1542712822     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230010276924     Document Type: Article

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