Comparing Chinese and American attitudes towards complaining

International Journal of Contemporary Hospitality Management

Volumn 23, Issue 3, 2011, Pages 327-343

  Ekiz, Erdogan H ^a   Au, Norman ^b  

^a TAYLOR S UNIVERSITY   (Malaysia)

^b HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

China; Complaints; Culture; Customer loyalty; United States of America

Indexed keywords

EID: 79955593989     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596111111122514     Document Type: Article

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