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Volumn 27, Issue 3, 2006, Pages 168-189

Complaining intentions and their relationships to complaining behavior of academic library users in South Korea

Author keywords

Academic libraries; Complaints; Consumer behaviour; Library management; South Korea

Indexed keywords


EID: 33644531593     PISSN: 01435124     EISSN: None     Source Type: Journal    
DOI: 10.1108/01435120610652914     Document Type: Article
Times cited : (16)

References (17)
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  • 6
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  • 10
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    • Oh, D.G.1
  • 11
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    • "Complaining behavior of academic library users in South Korea"
    • Oh, D.G. (2004), "Complaining behavior of academic library users in South Korea", The Journal of Academic Librarianship, Vol. 30 No. 2, pp. 136-44.
    • (2004) The Journal of Academic Librarianship , vol.30 , Issue.2 , pp. 136-144
    • Oh, D.G.1
  • 12
  • 13
    • 0001292428 scopus 로고
    • "An investigation of consumers' attitudes toward complaining"
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  • 14
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  • 15
    • 51249171851 scopus 로고
    • "Voice, exit and negative word-of mouth behaviors: An investigation across three service categories"
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  • 16
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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.