The impact of industry force factors on resource competitive strategies and hotel performance

International Journal of Hospitality Management

Volumn 30, Issue 3, 2011, Pages 648-657

  Tavitiyaman, Pimtong ^a   Qu, Hailin ^b   Zhang, Hanqin Qiu ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^b OKLAHOMA STATE UNIVERSITY   (United States)

Author keywords

Brand image; Competitive strategy; Hotel performance; Human resource; Industry forces; Information technology

Indexed keywords

EID: 79955474358     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2010.11.010     Document Type: Article

References (63)

1. Aaker D.A. Measuring brand equity across products and markets. California Management Review 1996, 38(3):102-120.
2. Ataman B., Ulengin B. A note on the effect of brand image on sales. Journal of Product and Brand Management 2003, 12(4):237-250.
3. Bagozzi R.P., Yi Y. On the evaluation of structural equation model. Journal of the Academy of Marketing Science 1988, 16(1):74-94.
4. Barney J.B. Firms resources and sustained competitive advantage. Journal of Management 1991, 17(1):99-120.
5. Berry L.L. Beyond Customer Satisfaction to Customer Loyalty 1995, AMA Management Briefing, New York.
6. Boeker W. Organizational strategy: an ecological perspective. Academy of Management Journal 1991, 34(1):613-635.
7. Botten N., McManus J. Competitive Strategies for Service Organisations 1999, Purdue University Press, West Lafayette, IN.
8. Bowen J.T., Chen S.L. The relationship between customer loyalty and customer satisfaction. International Journal of Contemporary Hospitality Management 2001, 13(4/5):213-217.
9. Brown J.R., Dev C.S. Improving productivity in a service business: evidence from the hotel industry. Journal of Service Research 2000, 2(4):339-354.
10. Camison C. Strategic attitudes and information technologies in the hospitality business: an empirical analysis. International Journal of Hospitality Management 2000, 19(2):125-143.
11. Chathoth P.K., Olsen M.D. The effect if environment risk, corporate strategy, and capital structure in firm performance: an empirical investigation of restaurant firms. International Journal of Hospitality Management 2007, 26(3):502-506.
12. Covin J.G., Slevin D.P. New venture strategic posture, structure, and performance: an industry life cycle analysis. Journal of Business Venturing 1990, 5(2):123-135.
13. Crichton E., Edgar D. Managing complexity for competitive advantage: an IT perspective. International Journal of Contemporary Hospitality Management 1995, 7(2/3):12-18.
14. Crook T.R., Ketchen D.J., Snow C.C. Competitive edge: a strategic management model. Cornell Hotel and Restaurant Administration Quarterly 2003, 44(3):44-53.
15. Dale C. The UK tour-operating industry: a competitive analysis. Journal of Vacation Marketing 2000, 6(4):357-367.
16. Dev C.S., Hubbard J.E. A strategic analysis of the lodging industry. Cornell Hotel and Restaurant Administration Quarterly 1989, 30(1):19-23.
17. Dollas D. Technological differences as a source of competitive advantage. AEA Papers and Proceedings 1993, 83(2):520-525.
18. Dube K., Renaghan L.M. Sustaining competitive advantage. Cornell Hotel and Restaurant Administration Quarterly 1999, 40(6):27-33.
19. Enz C.A. Hospitality Strategic Management: Concepts and Cases 2010, John Wiley & Sons, Inc., New Jersey.
20. Fornell C., Larcker D.G. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 1981, 18(1):39-50.
21. Foss N.J. The resource-based perspective: an assessment and diagnosis of problems. Scandinavian Journal Management 1998, 14(3):133-149.
22. Galbreath J., Galvin P. Firm factors, industry structure and performance variation: new empirical evidence to a classic debate. Journal of Business Research 2008, 61(2):109-117.
23. Gerbing D.W., Anderson J.C. An updated paradigm for scale development incorporating unidimensionality and its assessment. Journal of Marketing Research 1988, 25(2):186-192.
24. Grant R.M. The resource-based theory of competitive advantage: implications for strategy formulation. California Management Review 1991, 33(3):114-134.
25. Gursoy D., Swanger N. Performance-enhancing internal strategic factors and competencies: impacts on financial success. International Journal of Hospitality Management 2007, 26(1):213-227.
26. Hair J.F., Black W.C., Babin B.J., Anderson R.E., Tatham R.L. Multivariate Data Analysis 2006, Pearson Prentice Hall, New Jersey. sixth edition.
27. Harrison J.S. Strategic analysis for the hospitality industry. Cornell Hotel and Restaurant Administration Quarterly 2003, 44(2):139-152.
28. Holverson S., Revaz F. Perceptions of European independent hoteliers: hard and soft branding choices. International Journal of Contemporary Hospitality Management 2006, 18(5):398-413.
29. Jenkins W. Competing in times of evolution and revolution: an essay on long-term firm survival. Management Decision 2005, 43(1):26-37.
30. Jogaratnam G., Tse E.C.Y. The entrepreneurial approach to hotel operation. Cornell Hotel and Restaurant Administration Quarterly 2004, 45(3):248-259.
31. Karagiannopoulos G.D., Georgopoulos N., Nikolopoulos K. Fathoming Porter's five forces model in the Internet era. The Journal of Policy, Regulation and Strategy for Telecommunications 2005, 7(6):66-76.
32. Keller K.L., Lehmann D.R. How do brands create value?. Marketing Management 2003, 12(3):26-40.
33. Kim B.Y., Oh H. How do hotel firms obtain a competitive advantage?. International Journal of Contemporary Hospitality Management 2004, 16(1):65-71.
34. Kim H.B., Kim W.G., An J.A. The effect of customer-based brand equity on firms' financial performance. Journal of Consumer Marketing 2003, 20(4):335-351.
35. Kline R.B. Principles and Practice of Structural Equation Modeling 2005, The Guilford Press, New York. second edition.
36. Koh Y., Lee S., Boo S. Impact of brand recognition and brand reputation on firm performance: U.S.-based multinational restaurant companies' perspective. International Journal of Hospitality Management 2009, 28(4):620-630.
37. Law R., Jogaratnam G. A study of hotel information technology applications. International Journal of Contemporary Hospitality Management 2005, 17(2):170-180.
38. Lu Z., Chiang D. Strategic issues faced by Ontario hotels. International Journal of Contemporary Hospitality Management 2003, 15(6):343-345.
39. Martin, M., Ching, R., Estenson, J., 1999. The information technology (IT) department as a competitive organization. Retrieved February 4, 2009 from http://www.sbaer.uca.edu/Research/dsi/1999/pdffiles/PAPERS/Volume2/pt2/2 57.pdf.
40. Mathews V.E. Competition in the international hotel industry. International Journal of Contemporary Hospitality Management 2000, 12(2):114-118.
41. Mulligan P., Gorgon S.R. The impact of information technology on customer and supplier relationships in the financial services. International Journal of Service Industry Management 2002, 13(1):29-46.
42. Olsen M.D., Roper A. Research in strategic management in the hospitality industry. Hospitality Management 1998, 17(2):111-124.
43. Olsen M.D., West J.J., Tse E.C.Y. Strategic Management in the Hospitality Industry 2008, Prentice Hall, New Jersey. third edition.
44. O'Neill J.W., Mattila A.S. Hotel branding strategy: its relationship to guest satisfaction and room revenue. Journal of Hospitality & Tourism Research 2004, 28(2):156-165.
45. O'Neill J.W., Mattila A.S. Hotel brand strategy. Cornell Hospitality Quarterly 2010, 51(1):27-34.
46. O'Neill J.W., Xiao Q. The role of brand affiliation in hotel market share. Cornell Hotel and Restaurant Administration Quarterly 2006, 47(3):210-223.
47. Ormanidhi O., Stringa O. Porter's model of generic competitive strategies. Business Economics 2008, 43(3):55-64.
48. Phillips P.A., Davies F., Moutinho L. Assessing the impact of market-focused and price-based strategies on performance. Journal of Market-Focused Management 2002, 5(3):219-238.
49. Porter M.E. Competitive Advantage 1985, Free Press, New York.
50. Qu H., Sit C.Y. Hotel service quality in Hong Kong: an importance and performance analysis. International Journal of Hospitality & Tourism Administration 2007, 8(3):49-72.
51. Randolph W.A., Dess G.G. The congruence of perspective of organizational design: a conceptual model and multivariate research approach. Academy of Marketing Review 1984, 9(1):114-127.
52. Reid R.D., Sandler M. The use of technology to improve service quality. Cornell Hotel and Restaurant Administration 1992, 33(3):68-73.
53. Rigdon E.E. Demonstrating the effects of unmodeled random measurement error. Structural Equation Modeling 1994, 1(4):375-380.
54. Sharma A., Upneja A. Factors influencing financial performance of small hotels in Tanzania. International Journal of Contemporary Hospitality Management 2005, 17(6/7):504-515.
55. Snow C.C., Hambrick D.C. Measuring organizational strategies: some theoretical and methodological problem. Academy of Management 1980, 5(4):527-538.
56. Stevens J.P. Applied Multivariate Statistics for the Social Sciences 2002, Lawrence Erlbaum Associates, New Jersey. fourth edition.
57. Taylor M., Finley D. Strategic human resource management in U.S. luxury resorts: a case study. Journal of Human Resources in Hospitality & Tourism 2009, 8:82-95.
58. Tse E.C.Y. An empirical analysis of organizational structure and financial performance in the restaurant industry. International Journal of Hospitality Management 1991, 10(1):59-72.
59. Wang D.S., Shyu C.L. Will the strategic fit between business and HRM strategy influence HRM effectiveness and organizational performance?. International Journal of Manpower 2008, 29(2):92-110.
60. Weerawardena J., O'Cass A., Julian C. Does industry matter? Examining the role of industry structure and organizational learning in innovation and brand performance. Journal of Business Research 2006, 59(1):37-45.
61. Whitla P., Walters P.G.P., Davies H. Global strategies in the international hotel industry. International Journal of Hospitality Management 2007, 26(4):777-792.
62. Wong K.K.F., Kwan C. An analysis of the competitive strategies of hotels and travel agents in Hong Kong and Singapore. International Journal of Contemporary Hospitality Management 2001, 13(6):293-303.
63. Yeh R.J., Leong J.K., Blecher L., Lai H.H.S. Analysis of hoteliers' E-commerce and information technology applications: business travelers' perceptions. International Journal of Hospitality & Tourism Administration 2005, 6(2):29-62.