Constructing collaborative service systems: A mutualism-based NSD method

IEEE Transactions on Systems, Man and Cybernetics Part C: Applications and Reviews

Volumn 41, Issue 3, 2011, Pages 316-332

  Tung, Wei Feng ^a   Yuan, Soe Tsyr ^b  

^a FU JEN CATHOLIC UNIVERSITY   (Taiwan)

^b NATIONAL CHENGCHI UNIVERSITY   (Taiwan)

Author keywords

Collaborative service quality (CSQ); collaborative service system (CSS); mutualism; new service design; new service development (NSD); service innovation; service quality; value coproduction

Indexed keywords

COLLABORATIVE SERVICE SYSTEM (CSS); COLLABORATIVE SERVICES; MUTUALISM; NEW SERVICE DESIGN; NEW SERVICE DEVELOPMENT; SERVICE INNOVATION; SERVICE QUALITY; VALUE COPRODUCTION;

BLUEPRINTS; DESIGN; QUALITY OF SERVICE;

INNOVATION;

EID: 79954613302     PISSN: 10946977     EISSN: None     Source Type: Journal    
DOI: 10.1109/TSMCC.2010.2091125     Document Type: Article

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