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Volumn , Issue , 2007, Pages 244-247

Optimization of collaborative service systems using experience evaluation model

Author keywords

[No Author keywords available]

Indexed keywords

AUTOMATION; ECOLOGY; INFORMATION TECHNOLOGY; WEB SERVICES;

EID: 35248872599     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/SCC.2007.85     Document Type: Conference Paper
Times cited : (4)

References (7)
  • 1
    • 16844364001 scopus 로고    scopus 로고
    • Understanding mutualism when there is adaptation to the partner
    • C. Mazancourt, L. M. de, and U. Dieckmann, "Understanding mutualism when there is adaptation to the partner," Journal of Ecology, 93, 2005, pp. 305-314.
    • (2005) Journal of Ecology , vol.93 , pp. 305-314
    • Mazancourt, C.1    de, L.M.2    Dieckmann, U.3
  • 2
    • 33846662860 scopus 로고    scopus 로고
    • Understanding Customer Experience
    • Feb.pp
    • C. Meyer, A. Schwager, "Understanding Customer Experience", Harvard Business Review, Vol 1, 2007, Feb.pp. 116-126
    • (2007) Harvard Business Review , vol.1 , pp. 116-126
    • Meyer, C.1    Schwager, A.2
  • 3
    • 0031286053 scopus 로고    scopus 로고
    • Customer satisfaction, productivity, and profitability: Differences between goods and services
    • E. W. Anderson, CL., Fornell, and R.T. Rust, "Customer satisfaction, productivity, and profitability: Differences between goods and services", Marketing Science 16, 2, 1997, pp. 129-145.
    • (1997) Marketing Science , vol.16 , Issue.2 , pp. 129-145
    • Anderson, E.W.1    Fornell, C.L.2    Rust, R.T.3
  • 6
    • 33847686383 scopus 로고    scopus 로고
    • J. Spohrer, P. P, Maglio, J. Bailey, and D. Gruhl,Steps Toward a Science of Service Systems, IEEE Computer, No.1, 2007, pp.71-77.
    • J. Spohrer, P. P, Maglio, J. Bailey, and D. Gruhl,"Steps Toward a Science of Service Systems", IEEE Computer, No.1, 2007, pp.71-77.


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.