Systems thinking for call centre service design: Affective commitment implications in manufacturing enterprises

Service Industries Journal

Volumn 31, Issue 4, 2011, Pages 613-628

  Jaaron, Ayham A M ^a,b   Backhouse, Chris J ^a  

^a LOUGHBOROUGH UNIVERSITY   (United Kingdom)

^b AN NAJAH NATIONAL UNIVERSITY   (Palestine)

Author keywords

Affective commitment; Call centre; Service delivery; Systems thinking

Indexed keywords

CALL CENTER; INDUSTRIAL ENTERPRISE; MANUFACTURING; PRODUCTIVITY; WORKING CONDITIONS;

EID: 79951707092     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642069.2010.504301     Document Type: Article

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